Complaints

This profile includes complaints for Trusted Media Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Trusted Media Brands, Inc.

  750 3rd Ave New York, NY 10017-2703

  
• 

  Trusted Media Brands, Inc.

  44 S Broadway 7th Fl. White Plains, NY 10601-4425

  
• 

  Reader's Digest

  6400 East Rogers Circle Boca Raton, FL 33499

• 

  Trusted Media Brands, Inc.

  PO Box 80010 Prescott, AZ 86304

• 

  Trusted Media Brands, Inc.

  PO Box 80010 Prescott, AZ 86304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, acct #***********, received a notice dated 6/4/23 that an amount was due for $28.60 for a preview of "Laughter is the Best Medicine". She did not order this and asked for my help. The notice says Welcome New Book Series Customer. Thank you for placing your order with us. (no ordered was placed!) Furthermore it says if you decide, during the free-preview period, the product is not for you then cancel by emailing **************** at ******************** or write them by the end of the FREE preview period otherwise you'll PAY the invoice that accompanied this book or you'll automatically receive free 30 day previews and will be charged plus shipping and handling.This can't be legal. We never ordered this, we shouldn't have to cancel by a certain date or cancel at all when this wasn't our choice. And most maddening is they'll continue to send and bill for them. If it were me I'd cancel my subscription altogether. A company can't push their product on you and make you pay when you never wanted it in the first place. My mother is 85 and she is not really capable of doing all it takes to cancel or even understand what's going on. This is bait and switch at the highest level!

  Business Response

  Date: 06/27/2023

  **** *** ****
  
  ****** ** ****** ******** ****** *********** ************** ******
  **********************************
  ***** ***
  ********** ** *****
  
  *** *********
  
  I write in response to your letter dated June 26, 2023, regarding the complaint by This customer. I would like to provide some information about the customers order and clear up any misunderstanding.
  

  On February 8, 2023, we received an order from the customer for a book in the Laughter is the Best Medicine book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series approximately every 3-4 months with no obligation to buy and the option of canceling membership at any time. We shipped the book on February 23, 2023.

  The next book in the series was shipped to the customer on June 9, 2023, along with an invoice.
  We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.  
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
  ***********************
  Customer Service Center

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We are sure that this was not ordered by my mother.  Please tell me if you have an order form that was filled out, that you can show me, or did you receive a phone call and from what number?  My mother tells me everything she does and also writes it in her diary and there are no notes about this order.  We double checked to see what she has received in the mail in the last months and all she has from you is "Laughter is the Best Medicine" and a free pamphlet on Home Remedies that came with it.  In addition, she is not interested in anything like what the subscription is for and wouldn't ask for it.  All she wants is her Reader's Digest.  I'm surprised that this kind of thing happened with a respectable company as Reader's Digest.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 06/29/2023

  **** *** ****
  
  ****** ** ****** ******** ****** *********** ************** ******
  **********************************
  ***** ***
  ********** ** *****
  
  *** *********
  
  I write in response to your letter dated June 29, 2023, regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
  Enclosed is a copy of the order we received that began the book series of Laughter is the Best Medicine. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series approximately every 3-4 months with no obligation to buy and the option of canceling membership at any time. We shipped the book on February 23, 2023.
  The next book in the series was shipped to the customer on June 9, 2023, along with an invoice.
  We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. There is no balance due. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.  
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.   We apologize for any inconvenience that *** have been caused.
  
  Please contact us if we can be of further assistance.
  
  ***************************
  Customer **************

  Customer Answer

  Date: 07/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure correct trusted media brands office that is responsible for my multiple magazines i receive. I am a subscriber to birds in bloom, food network, couple others I can't think of. Amazon is no longer managing those subscribers. So I am bombarded with numerous emails ( at least 10+ a day with all the choices of magazines that are offered from media brand. When I try to unsubcribe from them it is very confusing and unclear how to do this and this has gone on for weeks. I'm tired of trying to get them to stop. So I am seeking help from BBB. I very much appreciate your help in accomplishing this. Thank you for your time with this email. ***************************

  Business Response

  Date: 05/30/2023

  ****** ******** ****** *********** ************** ******
  *********************
  ***** *************************************
  
  *** ** ********
  
  I write in response to your letter dated May 30, 2023, regarding the complaint by this customer. I would like to provide some information out the customers order and clear up any misunderstanding.

  This customer has a subscription to Birds and *************** that will expire with the June/July **** issue.

  We have removed the customer from our promotional and email lists for new products. If the customer has received promotions by mail it could take up to two months for these promotions to stop, since promotions are preprinted in advance.  If the customer has received promotions by email it could take up to 1 week for these promotions to stop The customer should disregard any such promotions.

  This customer will need to contact the other companies regarding the other emails they are receiving.
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
  
  Please contact ** if we can be of further assistance.
  
  ***********************
  Customer Service Center

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in readers digest in the year 2017 for 10$. Their website didnt have any method to cancel and they kept on raising rates and charging my credit card for consent. The rate increased from 10$ to 35$ this year. For all the years they increased Billing and charged me without consent. I am looking for 7 years of 15$ per year refund. A total of 105$ if refund.

  Business Response

  Date: 05/18/2023

  *** *** ****
  
  
  ****** ******** ****** *********** ************** ******
  *******************************************************************************
  
  *** ***********
  I write in response to your letter dated May 15, 2023, regarding the customers complaint.
  
  Please be advised that the automatic renewal subscription to Readers Digest was cancelled and a refund of $34.98 was issued on May 13, 2023, and a refund of $95.92 has also been issued on May 17, 2023.  These refunds should appear in 1 to 2 credit card statements.  Please disregard any notices for this subscription that *** be in process.
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
  
  Please contact ** if we can be of further assistance.
  
  *****************************
  Customer **************

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a package in the mail yesterday clearly printed on the box OPEN NOW FREE GIFT ENCLOSED. Then when I open the letter glued to the package it enclosed an invoice stating I owed $33.73 for the book enclosed in the package. I did not order the book, and they know it, or they would not have to misrepresent the package as they did. I am an elderly widow of 81 years, and these scams must quit, as the return postages are great cutting into my meager food, and utility budget. Enclosed is photo evidence my son has taken of this scam they are playing on me.

  Business Response

  Date: 05/09/2023

  ****** ******** ****** *********** ************** ******
  ****************************** *************************************
  
  RE: ID ********
  
  I write in response to your letter dated May 8, 2023, regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
  

  On March 3, 2023, we received an order from the customer for a book in the ********************** Select Editions book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series approximately every 6-8 weeks with no obligation to buy and the option of canceling membership at any time.We shipped the book on March 16, 2023.
  

  The next book in the series was shipped to the customer on May 3, 2023, along with an invoice.
  

  We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.  
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
  
  Please contact ** if we can be of further assistance.
  
  ***********************
  Customer Service Center

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a bill from the family handyman for $35.29 claiming they sent me a book guide that I did not receive or ask for. I had this happen once before, and over the phone, they were told I did not want any of the books. I also canceled the Family Handyman approximately a year ago. Account ********* Family ************************************ Subject: Dispute of Unrequested Book Guide and Request to Cease Future Contact Dear Sir/*****,I am writing to formally dispute a recent bill I received from Family Handyman, dated [Date on the bill], in the amount of $35.29. The bill claims that I have received a book guide, which I neither requested nor received. I have no knowledge of this transaction and, therefore, consider it unjustified.I kindly request that you investigate this matter immediately and remove any charges related to the aforementioned book guide from my account. Additionally, I ask that you provide written confirmation once this issue has been resolved.In light of this incident, I also request that Family Handyman cease any further attempts to send me products, promotional materials, or any other form of communication in the future. Please remove my name and contact information from all of your mailing and marketing lists.Please be advised that any attempts to escalate this matter to collections without first addressing my dispute *** result in my taking legal action. Thank you for your attention to this matter. I look forward to receiving your written confirmation of the cancellation of this charge and your assurance of no future contact.Sincerely, **************

  Business Response

  Date: 04/25/2023

  ***** *** ****
  
  ****** ******** ****** ************************** ******
  **********************************
  ***** ***
  ********** ** *****
  
  RE: ID #********
  
  I write in response to your letter dated April 24, 2023, regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
  

  On August 18, 2021, we received an order from the customer for a book in the Family Handyman Whole House Repair book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to preview other books in the series for a 30-day period with no obligation to buy and the option of canceling membership at any time. We shipped the book on August 27,2021.
  

  On October 8, 2021, we mailed an advance notice advising the customer of the next book in the series to be sent. That book was shipped on January 25, 2022, along with an invoice.
  

  On October 24, 2022, we mailed an advance notice advising the customer of the next book in the series to be sent. That book was shipped on November 22, 2022, along with an invoice.
  

  We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.  
  

  We have also removed the customer from our promotional lists for new products. If the customer has received promotions by mail, it could take up to two months for these promotions to stop,since promotions are preprinted in advance. The customer should disregard any such promotions.
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
  ***********************
  Customer Service Center

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered one of their books never realizing it would automatically sign me up for more books to follow. I contacted them by phone back in October of 2022 and asked to cancel the book subscription. They assured me it was cancelled and I would no longer receive any more books. Shortly after another book came in the mail and my credit card was charged. I tried contacting again but could not reach anyone. I fought the charge with my credit card company and got my money back. They then started sending me invoices for this book for $27 and change. I contacted them again Tuesday 3/23/23 and told them I didnt want the book and explained why. They said I could pay the postage to return it or they could give me a $10 discount to keep it. I agree to take the discount and just pay the $17. So I paid the $17 and thought it was all set. Today I received an email with an invoice claiming I still owe the $10. I am sick of dealing with this deceitful company.

  Business Response

  Date: 03/23/2023

  ***** *** ****
  
  ****** ** ****** ******** *********** ************** ******
  ******************************************* ***
  ********** ** *****
  
  *** *********

  I write in response to your letter dated March 23, 2023, regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
  

  On June 25,2022, we received an order from the customer for a book in the Family Handyman book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to preview other books in the series for a 30-day period with no obligation to buy and the option of canceling membership at any time. We shipped the book on July 6, 2022.
  

  On August 1, 2022, we mailed an advance notice advising the customer of the next book in the series to be sent. That book was shipped on October 10, 2022, along with an invoice.
  

  We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.  
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
  ***********************
  Customer Service Center

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:

   

  I would like to point out that I did call and talk to a customer service rep before the book was shipped and they assured me the book was cancelled, then they proceeded to send it anyways. Also as I stated in my most recent phone call I was offered a $10 discount which I accepted and paid the balance, only to recover an invoice for the $10 a few days later. While I still feel this business is using shady sales tactics I accept their response. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-15-2022 a book in a series called "Make It Take It" was delievered to me. I had received other before but there was some confusion if I had requested them so I simply paid for them though I didn't really care for the content. When I received this current book I realized they would continue sending me books if I continue paying. I recieved a bill for $37.43. So I didn't pay. I don't want the book. I would return the book if there were an option to do so.I did not want to receive this book or series of books. I do not want to receive it anymore. I paid for the first books sent because I though I wouldn't receive anymore. But it seems I'll receive another unwanted book after paying for the current unwanted book. I don't want this current book and I don't want anymore books. I tried reaching out via their customer service form online but was unable to complete the form due to a missing option that does not allow me to choose or create a choice of my own. I don't want to pay the $37.43 owed just to owe it again when another unwanted book shows up. On my account it shows 2 other books dated 9-27-2022, active with no option to cancel it. I don't want to see Make It Take It anymore. I don't want to be billed for it anymore.

  Business Response

  Date: 03/23/2023

  ***** *** ****
  
  ****** ** ****** ******** *********** ************** ******
  ******************************************* ***
  ******************************
  
  RE: #********
  

  I write in response to your letter dated March 12, 2023, regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
  

  On January 15, 2021, we received an order from the customer for a book in the Make It Take It book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to preview other books in the series for a 30-day period with no obligation to buy and the option of canceling membership at any time. We shipped the book on February 14, 2021.
  

  On July 13,2021, we mailed an advance notice advising the customer of the next book in the series to be sent. That book was shipped on October 5, 2021, along with an invoice.
  

  On July 19, 2022, we mailed an advance notice advising the customer of the next book in the series to be sent. That book was shipped on September 27, 2022, along with an invoice.
  

  We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.  
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
  ***********************
  Customer Service Center

• Initial Complaint

  Date:03/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** asked them over the past 2 years to stop sending this residence advertisements. Offering free gifts and putting in bold print to make it look urgent. *** contacted them recently quiete a few times now and they say this address is removed. And that it takes a few weeks but this is on going. Its getting more aggressive with demanding a response to their magazine deals and stuffing the envelopes with tons of old peoole stuff like depends or other devices. They refuse to stop so Im asking for assistance to end all contact with them.

  Business Response

  Date: 03/07/2023

  ***** ** ****
  
  ****** ** ****** ******** *********** ************** ******
  *** ***** ****** **
  ***** ***
  ********** ** *****
  
  *** *********
  
  I write in response to your letter dated March 2, 2023, regarding the complaint by this customer. I would like to provide some information and clear up any misunderstanding.

  We have removed the customer from our promotional lists for new products. If the customer has received promotions by mail, it could take up to two months for these promotions to stop, since promotions are preprinted in advance. The customer should disregard any such promotions.
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
  ***********************
  Customer Service Center
  
  

  
  

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I responded to them asking to remove a different email address that I don't want to post here since I just read this is public. They did not respond. The only response is the same one they give me everytime I ask for them to stop with the spam and free gift offers. I want that other email removed as well. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 03/08/2023

  ***** ** ****
  
  ****** ** ****** ******** *********** ************** ******
  *** ***** ****** **
  ***** ***
  ********** ** *****
  
  *** *********
  
  I write in response to your letter dated March 8, 2023, regarding the complaint by this customer. I would like to provide some information and clear up any misunderstanding.
  
  We have removed the promotions for all addresses and email addresses we have on file for this customer. The customer will need to allow up to two months for these promotions to stop. The customer also has the option to unsubscribe to promotional emails in the emails received.
  
  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
  ***********************
  Customer **************

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *************************, contacted Reader's Digest on 9/22/2022 on behalf of my mother, *************************. Reader's Digest keeps sending "advance renewal" bills with each issue of the magazine. My mother has memory issues and some mental processing issues. She does not understand that the "advance renewals" are not bills so she pays them every time, and Reader's Digest just keeps adding more years to her subscription. On 9/22/2022 I spoke with ***** (confirm #*******) to get refunds for issues not yet sent and to ask they stop sending my mother mail as this is taking advantage of someone's medical condition. We received a refund check for $42.66 but there is still an outstanding issue of a $25 check paid to Reader's Digest, posted 9/20/2022, that ***** said she did not see in the system. I called RD again today as I noticed another check for $45 to Reader's Digest was cashed 2/17/2023. Again, RD says they cannot find this check in their system under her account, and no supervisors were available to help. I then found out my mother was sent something from "Reader's Digest Partners For Sight" stating her subscription will expire soon and to "Renew ************* a Free Gift!" - presumably this is in connection with the $45 check. Is this a different, yet affiliated, company than Reader's Digest? Why is she being sent this 4-5 months after I called and said to stop sending her ANY mail, as this is creating issues and taking advantage of her financially? It is very upsetting and frustrating to have to spend so much time on this, and then to be told by Reader's Digest (#************) they don't even see these payments they have cashed in their system (the $25 and $45 checks). What is going on? Please help me make this stop and get my mother her money back. This is affecting our family negatively. Please also note I have financial power of attorney for my mother. Please do not post our names on your website; maintain our privacy so as not to cause harm to my mother.

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  In reference to complaint ID ********, the matter should be resolved.  I found out that the payments were going to "Reader's Digest Partners For Sight" which is a different company than Reader's Digest.  I told ***** to stop sending mail to my mother and asked for a refund which they say will be received in 4-6 weeks. Let's hope both of those things happens, for now I feel resolved.  It's pretty confusing that the name Reader's Digest is used even though they are not Reader's Digest.  The back of one check was even stamped with "READER'S DIGEST LARGE PRINT..." The ***** company phone number for reference is ************.  It would help if the phone representatives at Reader's Digest were aware that this other company exists, and if they cannot find payments for customers they can suggest it might be a ***** subscription.
  
  Sincerely,
  
  ***** C/o *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continually receive email from yourselves that I have no interest + I do not reside in the ** REMOVE MY COTACT DETAILS IMMEDIATELY

  Business Response

  Date: 02/22/2023

  ******** *** *****
  
  
  ****** ** ****** ******** ****** * *********** ************** ******
  *** ***** ****** ** ***** ***
  ********** ** *****

  I write in response to your letter dated [date] regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.

  We do not have this customer's email address on file with our subscription services. Please have the customer unsubscribe from the emails with the option available in the email.

  I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
  
  Please contact us if we can be of further assistance.
  
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  Customer Service Center