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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 770 total complaints in the last 3 years.
    • 347 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im reaching out because Lexis Nexis has improper information on my consumer report that i never consented to share. The BBB has helped me resolved issues in the past so i thought id try again. I have 3 open cfpb complaints that have been unaddressed by lexis nexis. I thought they had 30 days to respond. why am i getting ignored?/Remove these addresses i do not recognize and accounts i never consented to share!!

      Business Response

      Date: 10/23/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
       
      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
       
      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:10/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under FCRA 15 U.S. Code 1681n(b)(B), if someone obtains a consumer report under false pretenses or knowingly without a permissible purpose, they are liable for actual damages suffered by the consumer or $1,000, whichever is greater. Additionally, punitive damages may be awarded as the court allows. I did not initiate any of these accounts. If you believe otherwise, please provide copies of my written signature giving consent.I also did not authorize the sharing of my non-public information. The reporting of this information is not fair or equitable to me as a consumer. According to 15 U.S.C. 1681, Section 602(a), I have the right to privacy. Additionally, 15 U.S.C. 1681, Section 604(a)(2) specifies that a consumer reporting agency cannot provide an account without my written instructions. Furthermore, 15 U.S.C. 1681c(a)(5) states that no consumer reporting agency may include any adverse information in a report, except for criminal convictions, if it is older than seven years.Under 15 U.S.C. 1681s-2(a)(1), it is prohibited for any person to furnish information about a consumer to a reporting agency if they know or have reasonable cause to believe the information is inaccurate.Additionally, the reporting is not in compliance with Metro 2 credit reporting standards. I have evidence to support my case!

      Business Response

      Date: 10/16/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/29/24 with reference Case number ******* Consumer number ******* Lexis Nexis wrote to me to say they could not process my full opt out request because they could not find me.This seems highly improbable everytime someone pays to have a Lexis Nexis report on me, they find me immediately.Putting that to one side, I request a full opt out from Lexis Nexis preventing them from selling my data, and, a full opt out in compliance with California state law and that I am a ********** resident

      Business Response

      Date: 09/28/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a security precaution, and with no intention of needing credit in the near future, I filed a credit freeze in 2017. Now I find that lexusnexus is reporting "adverse information" about me to an insurance company. Not only is the information inaccurate, it is preventing me from obtaining reasonably priced insurance. This is Real Harm.

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled the membership with ***** Nexis in February of 2024. The membership provided month-to-month legal services. My account was disactivated and I have not had access to the content since February of 2024. Nevertheless, they keep billing me, even though, I email and call every month reminding that I do not have a membership with ***** Nexis anymore. I understand that it is an outgoing issue with the business and they take advantage of their customer by overbilling. There is no way to reach them out on a phone after you receive the bill. Because your account is disactivated, you are allowed to talk to a customer representative. So it is insoluble. Please help.

      Business Response

      Date: 09/26/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against LexisNexis for failing to respond to a dispute I submitted regarding inaccurate information on my credit report. Specifically, there are unknown and unrelated addresses appearing on my credit report, which I did not authorize or associate with my profile. On [8/6/204], I sent a formal dispute to LexisNexis via certified mail (Certified Mail Number: **** **** **** **** **** **) to address these inaccuracies. Under the Fair Credit Reporting Act (FCRA), LexisNexis is required to investigate and respond to disputes within 30 days of receipt. However, it has now been over 30 days, and I have not received any response or resolution to my dispute. The continued presence of these incorrect addresses on my credit report is a violation of my rights under the ****. This inaccurate information has the potential to harm my creditworthiness, and LexisNexiss failure to respond is unacceptable. I am requesting that the ************************************ investigate this matter and ensure that LexisNexis complies with its obligations under federal law to properly investigate and correct inaccuracies in my credit report. Thank you for your time and attention to this issue. I look forward to a resolution. Sincerely, ******* *****

      Business Response

      Date: 09/21/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I REQUESTED MY CONSUMER REPORT AND RECEIVED A LETTER WITH A PIN NUMBER TO ACCESS IT. IT DIDN'T WORK. THE REASON, I AM FILING A COMPLAINT IS THAT I SPENT 6 MONTHS TRYING TO GET MY CONSUMER REPORT IN 2022. I RECEIVED MANY LETTER WITH PIN NUMBERS THAT DIDN'T WORK AND LETTERS THAT MADE NO SENSE. SPENT HOURS ON THE PHONE WAITING FOR HELP. I FINALLY GOT MY REPORT-6 MONTHS LATER. I'D LIKE TO AVOID THE FRUSTRATION. LN NEEDS TO STOP MAKING IT SO HARD FOR PEOPLE TO GET THE INFORMATION IT HAS ON THEM.

      Business Response

      Date: 09/19/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an error on my driving history that I have been trying to get corrected since May. The first representative told me if ***** did not respond then dispute automatically is in my favor. The error involves a glass claim from 8/10/23 which Geico informs me shows correctly in their system as "not at fault". I have filed several disputes since May and LexisNexis has failed to communicate the need properly to Geico in order to get the database corrected. This is costing me thousands of dollars in insurance premiums due to the underwriting having the claim listed "at fault". LexisNexis continues to file disputes and Geico claims the information is correct because on their side it is showing as "no fault". I have spoken with Geico and they agree the claim is a "not at fault" yet LexisNexis will not update their database or even do a call with all three parties. They simply keep sending disputes to Geico and obviously are not communicating the need properly or not reaching the correct person.

      Business Response

      Date: 09/19/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 09/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I keep getting dispute cases re-opened. LexisNexis has yet to talk with the right department at *****. I spoke with Geico directly and was told the information was correct on their side. LexisNexis claims that ***** keeps responding that information is correct. That is because Geico shows corrected on their side. LexisNexis agrees this is a window claim which is not "at fault" for insurance purposes, yet will not call Geico and actually communicate with a person to explain the issue.

      I also filed a separate complaint against Geico for which I have not received any correspondence from the BBB as of yet.

      Thank you!

      ***** *******

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *******




       

      Customer Answer

      Date: 10/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They do not have a robust process in place. Their dispute process is seriously flawed and each agent you speak with contradicts the other. It is very disturbing that our life history is in the hands of these people.

      My current insurance company resolved my issue. LexisNexis was no help at all after spending months on the phone and going through several dispute processes with them. Their agents make promises of following through on issues and then hang up the phone without doing the work. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *******




       

      Business Response

      Date: 10/28/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

    • Initial Complaint

      Date:09/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/17/24 I applied for an Amex business credit card. They denied me claiming my company had filed for bankruptcy. That is a lie!! I do not have any bankruptcy on my business or personal credit! *** have I ever filed a business or personal bankruptcy, OR been a part of one or even named in one!!! Additionally, I have never even been a part of any company that did file for bankruptcy!!I want this reviewed immediately and this lie removed from my records in their system immediately!!! This is libel!!!It shows they do not use reputable sources for their information. They listed Experian, Duns and "nexuslexus"! Neither Experian or Duns told them this! I have excellent business and personal credit, which I can verify with both Experian and Duns!! I have an Experian account AND a Duns account!! They had to get this false information from nexuslexus, who simply sells people "public" records that they look up. They do not even verify to ensure the records belong to whom they are attaching them to. In this case they have falsely attached someone else's bankruptcy to my company. Which, is nearly impossible since whatever company they are mixing mine up with does not have the same ************** rent an office in a building where MUST businesses also rent space! They are clearly putting someone else's bankruptcy under my name!! Which, again, should be nearly impossible since that business will not have the same name or EIN, or even registered agent as my company!!!I want this corrected IMMEDIATELY!!!!!

      Business Response

      Date: 09/19/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 09/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      THIS COMPLAINT WILL NOT BE RESOLVED UNTIL THEY SEND AMEX THE COREECTED, PROPER INFORMATION ABOUT MY COMPANY AND AND REMOVE THE INCORRECT INFORMATION THAT MY COMPANY HAS A BANKRUPTCY!!!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

      Customer Answer

      Date: 10/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because 

      They are insisting they need info from me but they do not!  They have given Amex false data on me and it needs to be corrected IMMEDIATELY!  Unless they can PROVE (which they cannot) that my company has a bankruptcy, they need to send Amex the correct info!!!  They do not need me to give them additional personal info to do that!  Neither my company nor personal SS# have or have ever had a bankruptcy!!  If they believe otherwise they can show the BBB proof!  THIS COMPLAINT IS NOT RESOLVED!!!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

      Business Response

      Date: 10/30/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:09/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove the followings accounts from from my ********************** for inaccuracy.The court name in each account is not correct.**** ******* Date of birth ********** Last 4 digits ****

      Business Response

      Date: 09/19/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    LexisNexis is NOT a BBB Accredited Business.

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