Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis Risk Solutions

  6930 York Pl Alpharetta, GA 30040-7349

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

• 

  LexisNexis

  PO Box 105108 Atlanta, GA 30348-5108

• 

  LexisNexis

  118 W 20th St New York, NY 10011-3627

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested my report over phone and have not received reports. I AM A VICTIM OF IDENTITY THEFT. I need my report to dispute fraudulent items.

  Business Response

  Date: 09/18/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ****** ******** concerns and provided a response directly to ****** ******** via mail to the address provided in this complaint. If ****** ******** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just received notification that our car insurance company (*********) is dropping us because of a LexisNexis report. LexisNexis has reported incorrect information including wrongly listing an at fault accident among other entries. This is a ridiculously fraudulent company that is sending out incorrect data on people. They require PII (SSN, Driver's License number, and DOB) just to request their full report which they say will take 2 weeks to receive. Then starts the path to correcting their errors. In the meantime, I keep getting turned away by other insurance companies because of this company's wrongly reported information!

  Business Response

  Date: 10/01/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

  Customer Answer

  Date: 10/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  a separate letter is sent to the consumer with the specific details of the resolution via mail. 

  I have reviewed the business response on this page but it doesn't resolve my complaint.  The only mail I have received from LexisNexis Risk Solutions is when I tried to request a report before making this complaint.  I received a letter stating that they did not have all the information necessary to locate my report.  This is after entering an exceeding amount of PII for the report request.  I have not received a letter/resolution in the mail concerning this complaint. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *
  
  
  
  
   
  

  Business Response

  Date: 10/19/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bankruptcy information in my credit file is a result of unauthorized use of my social security number and other personal details. These accounts do not relate to anything I authorized or participated in. Additionally, the information on my report does not comply with Metro 2 credit reporting standards. I have evidence to support my case. Again,I did not consent to the sharing of my non-public information, and the reporting of these items is neither fair nor equitable to me as a consumer.The following legal provisions outline my rights as a consumer:15 USC 1681 Section 602 A: Establishes my right to privacy.15 USC 1681 Section 604 A Section 2: Prohibits a consumer reporting agency from furnishing an account without my written instructions.15 U.S.C 1681c(a)(5): States that no consumer reporting agency may include any adverse information that is outdated.15 U.S.C. 1681s-2(A)(1): Prohibits furnishing information known to be inaccurate.

  Business Response

  Date: 09/12/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern T

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a complaint online with NexusLexus after receiving a letter about my credit *********** homeowners insurance with **********. Several items listed were not accurate, 1. not enough info regarding department store accounts. I have only 1 store account ***** I do not use it has a zero balance for approx 5 yrs, 2. Late payments last 2 yrs I have no late payments last 2 yrs. They responded to my complaint that I must clear this up with the 3 credit reporting agencys they used. I pulled Experian report today credit score 780, all categories excellent, NexusLexus was not on the list for checking my credit. After raising my homeowners 80% last year because of this they raised it another $1,300. I want to know specifically were they got theyre information and I want this fixed or Im going to the ******************** & the newspapers.

  Business Response

  Date: 09/16/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bankruptcy information in my credit file is a result of unauthorized use of my social security number and other personal details. These accounts do not relate to anything I authorized or participated in. Additionally, the information on my report does not comply with Metro 2 credit reporting standards. I have evidence to support my case. Again,I did not consent to the sharing of my non-public information, and the reporting of these items is neither fair nor equitable to me as a consumer.The following legal provisions outline my rights as a consumer:15 USC 1681 Section 602 A: Establishes my right to privacy.15 USC 1681 Section 604 A Section 2: Prohibits a consumer reporting agency from furnishing an account without my written instructions.15 U.S.C 1681c(a)(5): States that no consumer reporting agency may include any adverse information that is outdated.15 U.S.C. 1681s-2(A)(1): Prohibits furnishing information known to be inaccurate.

  Business Response

  Date: 09/12/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is directed at LexisNexis (LN), a company that houses data on customers of various companies. LN shared the data they have for me with my *********** insurance company, ********** Manufacturers. ******* is dirty and riddled with inaccuracies which result in higher insurance premiums for me, the customer. I finally was able to wrestle a report from LN and I submitted my questions & comments via email as directed on 25JUN2024. Ive tried calling to no avail. In the off chance you reach a human, its never the person who can answer questions related to my data, so they then transfer you to the appropriate department and promptly disconnect you. This happens EVERY SINGLE TIME! ** never makes any attempt to call back even tho you just confirmed the best phone # to reach you at. This is an outright scam and Im equally infuriated at my insurance company, who Ill deal with directly.I am seeking an explanation from ** about these inaccuracies that cost me more money AND I want LN to correct the data they have on me because I have no ideal who else they could be sharing this faulty data with.

  Business Response

  Date: 09/09/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This response is the same one they always give.  I've been waiting 2.5 months for a response and they aren't even committing to a timeline to respond to me now.  They use this response for everyone & everything and in the meantime I have no idea who else they're sharing this dirty data they have on me with.  This is such a scam and they're getting away with murder.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ********
  
  
  
  
   
  

  Business Response

  Date: 10/28/2024

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

  Customer Answer

  Date: 11/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Lexis nexis has not answered the questions I asked regarding the data they shared that they have stored on me.  Not answering these questions is what prompted this complaint  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ********
  
  
  
  
   
  

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a formal complaint against LexisNexis for violating the Fair Credit Reporting Act (FCRA) by failing to provide my consumer report on two separate occasions. The relevant details are as follows:On July 12, 2024, I requested my consumer report from LexisNexis but did not receive it as required by law.Again, on August 6, 2024, I made a second request, and once more, LexisNexis failed to deliver the report promptly.LexisNexis claims they sent the report the day after my requests, but I received only a PIN to freeze or unfreeze my reportno actual report.I spoke with ******* and later with a supervisor named *******, but the issue remains unresolved.Given these repeated failures, I have decided to seek legal assistance to address this matter. I believe LexisNexiss actions are in violation of my rights under the FCRA.I kindly request that BBB investigate this complaint and take appropriate action. LexisNexis should be held accountable for their failure to comply with federal regulations.Thank you for your attention to this matter. I look forward to a prompt resolution.

  Business Response

  Date: 08/27/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed *********************** concerns and provided a response directly to *********************** via mail to the address provided in this complaint. If *********************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice in the month of August 2024, ******************** provided me with Documents to sign electronically. They used LexisNexis to authenticate me. None of the question LexisNexis used had anything to do with me. I phoned there *************** and was directed by them to fill out a form in which I had to provide them with Full name Current Address Current phone number Full Social Security number Date of Birth They were to mail me the information about where they had received the wrong file.Instead today I received a letter telling me Unfortunately, we are unable to authenticate your identity and therefore cannot process your request.It directed me to fill out the same online forms again!Not helpful, I am quite concerned about what the file they says.

  Business Response

  Date: 08/27/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IT WAS AROUND MAY OF 2024 OR SOMETIME IN THAT RANGE. I TRIED TO GET NEW INSURANCE THRU AN INSURNACE AGENT LOCAL TO ME IN *******, ** I CALLED THEM. SHE RAN MY REPORTS AND STUFF TO GIVE ME AN ACCURATE QUOTE ON INSURANCE AFTER THE REPORTS. SHE SAID WELL YOU HAVE AN ACCIDENT ON YOUR DRIVING RECORD THRU THE REPORTING AGENCY WE USE. I SAID THIS IS NOT POSSIBLE. BECAUSE, I HAVE NEVER BEEN IN AN ACCIDENT. I ASKED THE NAME OF THE REPORTING AGENCY. SHE SAID LEXISNEXIS. I SAID OKAY. HOW DO I GO ABOUT GETTING RID OF THIS. SHE SAID I CAN GIVE YOU THE CONTACT INFORMATION FOR LEXISNEXIS. SO, SHE DID. I CALLED THEM. THEY STATED THAT I HAVE A ACCIDENT ON MY FILE WITH THEM FROM STATEFARM FOR AN ACCIDENT THAT OCCURRED ON 9/3/2021 IN A 2017 NISSAN ROGUE. SEE HERE IS THE ISSUE. I HAVE NEVER OWNED OR DRIVEN SUCH A CAR AS A 2017 NISSAN ROGUE. MY NAME IS *********************************. BEFORE MARRIAGE IT WAS ***********************************. BIRTHDATE 11/11/1991. SOCIAL ENDING IN ****. DRIVERS LICENSE IN ************** MY ENTIRE LIFE. DRIVER LICENSE NUMBER ENDING IN ****. THEY HAVE MY FILE OR SOMETHING MIXED UP WITH A ****************************. BIRTHDATE 11/11/1991 SOCIAL ENDING IN **** DRIVER LICENSE NUMBER ENDING IN **** **************************** IS LICENSED IN *********. I HAVE NEVER HAD ANY ACCIDENTS UNDER MY NAME OR MY LICENSE. AND I HAVE NEVER BEEN OR LIVED IN TENNESSE EVERRRRR. I AM ATTACHING A DOCUMENT WITH MY FULL DETAILS OF THE MATTER. SINCE BBB HAS SOME RESTRICTIONS ON HOW MUCH YOU CAN PUT.

  Business Response

  Date: 08/27/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  
  If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grave concerns regarding the persistent inaccuracies in my records maintained by LexisNexis, the failure to address these inaccuracies adequately, and the potential violation of my rights. The handling of my personal information has not only caused significant financial harm but also undermined my credibility as a consumer. Persistent Inaccurate Reporting and Identity Theft Concerns I acknowledge that some incorrect information has been removed from my records, crucial errors remain, which have severe consequences: My report contains addresses and phone numbers that do not belong to me, suggesting potential identity theft. This misinformation could lead to severe financial and legal repercussions if not promptly ************ auto records include false entries of unpaid auto insurance policies during a period when I did not require insurance, as my vehicle was in the shop. These entries are unjustly inflating my insurance premiums and affecting my creditworthiness.The continued presence of false information in my records represents a violation of my rights as a consumer. LexisNexis holds valuable and sensitive information that should be managed with the utmost care and accuracy. Lack of Direct Access to Support attempts to rectify these issues have been met with automated systems and generic responses that fail to address my specific concerns. Security and Privacy Concerns: I have been asked to submit highly sensitive documents without sufficient guarantees regarding the security and privacy of this information. ***** was accessed. Records related to identity theft and incorrect auto insurance records, be thoroughly reviewed and corrected. Given the presence of unfamiliar and unauthorized information in my records, "LN" info is damaging to just mine financial well-being but also undermining my rights as a consumers. I urge take immediate corrective actions, as they cause more harm.

  Business Response

  Date: 09/09/2024

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.