Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

768 total complaints in the last 3 years.
347 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid, when destitute, unemployed, getting evicted, and just hit by an SUV in a near-fatal accident, $15 for an accident report that was never delivered to me, couldn't download, multiple technical support calls, provided all of the information they needed to receive a refund because I had to then get the same report from my local police office, and it's been a week and Lexis Nexis has STILL not refunded my $ after approximately 10 phone calls, tickets open, emails exchanged. I have never in my life waited so long for a mere $15 to be credited me when what I purchased was not delivered. I am on the phone AGAIN w/ a customer service rep 20 minutes now trying to convince me to just download the report now that their site is running again and not receive a refund when I ALREADY PROVIDED PROOF OF OBTAINING MY REPORT FROM LOCAL AUTHORITIES after their system failed.
Business Response
Date: 01/02/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:12/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Data delete act and Digital privacy act 1. Regarding Lexis Nexis Risk Solutions confirmation #********.2. This is not concerning "excluded from any lists that Lexis Nexis provides to companies who may send you prescreened offfers of credit or insurance."3. This is a demand for deletion of ************************** collection by Lexis Nexis and Sage Stream.
Business Response
Date: 12/23/2023
Tell us why here.This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time. ..
Customer Answer
Date: 12/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

1. As previously stated, please delete lifetime data pursuant to data delete and digital privacy rights.
Sincerely,

***********************************

Business Response
Date: 05/20/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 05/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
RE: 5/30/2024: DEMAND LIFETIME DATA DELETION/OPT OUT
(1) LexisNexis/Sage Stream has my lifetime data that I demand permanently deleted. (2) I demand LexisNexis/SageStream provide an answer only to the BBB portal and not send me any separate same generic letter asking for my name, address when Lexis Nexis has my LIFETIME data that includes every automobile policy, home owner policy, insurance policy, lifetime addresses and phone numbers, emails, etc. (3) LexisNexis complaints = *****************************************************************************************************************************************************;
Sincerely,
********************
Initial Complaint
Date:12/07/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am submitting a formal complaint against LexisNexis regarding an unresolved issue affecting my credit report. On June 16, 2023, I contacted LexisNexis concerning a bankruptcy entry on my report, seeking clarification on their verification methods rather than disputing the entry. Provided my ************** ID and utility bill as address proof.However, LexisNexis responded after the 30-day FCRA timeframe, on July 24, 2023, which exceeded the allotted period by six days. In my follow-up dated August 3, 2023, I contested their claims, backed by courthouse findings contradicting their verification. The courthouse confirmed no interaction with LexisNexis, supported by an official statement.I urged LexisNexis to provide verification within 30 days or delete the bankruptcy entry, substantiating this request with evidence supporting my address and communication with PACER.Their subsequent replies on August 14 and August 23, 2023, reiterated verification through PACER. However, direct contact with PACER confirmed no verification of this item by LexisNexis. Both PACER and the courthouse explicitly denied any communication with LexisNexis, contradicting their claims.In communication on September 18, 2023, I pointed out inconsistencies, particularly regarding my residence. Their data shows ********************************************* contrast to my documented ************** ID and utility bill since June 16, 2023, raising concerns about data accuracy.As of December 7, 2023, no written confirmation from LexisNexis regarding the deletion of the bankruptcy entry. Their non-response violates FCRA, causing distress and hindering my home purchase.Enclosed are documents supporting my claims: ID copies, utility bills, courthouse and PACER communications, **** tracking confirmations, and correspondence.I urgently request the Better Business Bureau's intervention for a resolution. I appreciate your attention to this complaint.Sincerely,***********
Business Response
Date: 12/18/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 12/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********
Initial Complaint
Date:12/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called LexisNexis. They told me there's a claim in my address. Which is not me to claim it. I told them to remove it because it's not the owner claim.But they didn't. Why anyone can claim my house?Thanks
Business Response
Date: 12/11/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 12/06/2023. Please be advised that LexisNexis has carefully reviewed ******************'s concerns and provided a response directly to ****************** via mail to the address provided in this complaint. If ****************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 12/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I trvaling and cannot get mail. So I will check after. Need more time...

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******************

Business Response
Date: 01/16/2024
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:12/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis is reportedly derogatory information about me and refusing to provide me with a copy of the report to review what they are actually misreporting. Ive followed their prompts and jumped through their hoops twice now and still cant obtain a copy of my report or reach a person as they claim they cant verify my identity (yet they have no issue providing derogatory reports to third parties with less identification)
Business Response
Date: 12/07/2023
Tell us why here...This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 12/06/2023. Please be advised that LexisNexis has carefully reviewed ****************** concerns and provided a response directly to ****************** via mail to the address provided in this complaint. If ****************** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 12/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The response via mail is insufficient to address the complaint and the telephone number listed on each item of mail does not provide a way to contact a live person to rectify the situation. The online portal does not work to fix this and I would like to speak with a live person.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 03/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business has still refused to have a HUMAN reach out to me or provide me with direct contact with a HUMAN. They have not provided me with a copy of my consumer report.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *******

Business Response
Date: 04/24/2024
This correspondence is in response to the complaint
LexisNexis Risk Solutions Inc. ("LexisNexis") received from your
office. Please be advised that LexisNexis has carefully reviewed *** ***** ******* concerns and provided a response directly to *** ******* via mail to
the address provided in this complaint. If *** ******* has any further
questions for LexisNexis, they may contact us by phone at ***** ********* The
LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to
7pm Eastern Time.
Initial Complaint
Date:12/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexis Nexis has reported incorrect information about an accident I was involved in on 8/29/2021. The other driver got a ticket for running a red light and hitting me, but Lexis Nexis reported that I was the at fault driver which I'm just finding out was the cause of my insurance increasing by $1000 a year. It is also causing me problems getting new auto insurance. I want my record corrected and also all the money that I was charged due to the error.
Business Response
Date: 12/11/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:12/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed claim accident's fault in which not my own payed out. This company "sublet layer incorporated affiliated" counter claimed responsibility for payout by increasing premium of service as retaliation.
Customer Answer
Date: 12/05/2023
Increase renewal asked why told me lexis nexis **** reported involvement to claim was of no fault mine. The representation ti party held accountable in the claim utilized service that slandered my name cause increase for they did to me, didnt think was acceptable practices as why make report. Essentially slap you, blame you for being in way of hand. If call police hold crime accountable retaliate means 3rd party. As fiscal legislation not being judiciary essentially executive proprietor enjoy benefit from principle as long as bleeding doesn't matter who sells bandaid soaks up because captialism no crime nation defer competence of law.
Business Response
Date: 12/11/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 12/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Said details provided insufficient verify me as me but, sufficient enough sent me letter saying they not tell me why claim refuse me from using me myself.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *********

Business Response
Date: 12/29/2023
LexisNexis Risk Solutions Inc. takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (‘BBB’) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumer’s data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:11/30/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
shopped for insurance.have 12 policies at the moment. was declined due to info from lexisnexis. half of the info is incorrect and further i do not agree that said company gives out my info or for that matter collects my info. i have never consented to any of this. you can not even call the company
Business Response
Date: 12/15/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 12/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:if i file on the bbb website i expect a reponse on here

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 12/29/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:11/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The following is a letter sent with court documentation to LexisNexis:Dear LexisNexis Risk Resolution Consumer Center:I obtained my credit report online. There is a *** Bankruptcy Court item listed on my credit.reports. Per the **** 623(a)(5): If the ************* cannot VALIDATE the information with the ORIGINAL CREDITOR, they must remove said information from the consumer credit.file.The Bankruptcy Court has mailed me a letter which emphatically stated that they do NOT provide any information to credit reporting agencies, nor do they ever validate and/or confirm.public records. It is the credit reporting agencies and/or other third-party providers who collect information regarding public cases from public records. Public records information is NEVER validated by the *** Court system due to the Fair *********************** PRIVACY LAW.My inquiry to the *** Bankruptcy Courts confirmed LexisNexis, EQUIFAX, Experian, and TransUnion Credit Report Bureaus have NEVER validated or verified these public record entries on my credit report, neither will they ever be on them. They further stated while they are NOT liable or responsible for any MISUSE or INCORRECT public records, nor the distribution of said information, public records may, and oftentimes are, reported by third party sources unawares to the consumer, and in most cases, incorrectly. Considering the information indicating a Fair Credit Reporting Act violation, I need bankruptcy information currently showing under my social security number to be PERMANENTLY DELETED from my credit report immediately.LexisNexis, EQUIFAX, Experian, and TransUnion Credit Report Bureaus need to provide me with copies of ALL DOCUMENTATION associated with the Public Record Accounts bearing either a court order to place this information in my credit report, or my authorization of release bearing my signature. In the meantime, to be in full compliance with the **** laws and guidelines, all the information listed under Public Records needs to be immediately deleted from the credit file you maintain under my name and social security number. Be further advised that I am closely monitoring my credit file. Per the Federal Law, you have exactly 30 days to complete this investigation as outlined per the Fair Credit Reporting Act 623(a)(3).Per the Federal Credit Reporting Act, Section 609(a)(1)(a), you are required by federal law to verify-through physical verification of the original signed consumer contract and/or judgment(s) - all accounts and public information that you post on anyone's credit report.Otherwise, anyone paying for your reporting services could fax, email, or mail fraudulent and erroneous account information. As such, if this unauthorized public information is not deleted from my credit report within the next 30 days, I will be filing a complaint to the ************************* *************************************
Business Response
Date: 11/30/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 12/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I, **************************** NEVER EVER made any claim regarding identity theft! I am demanding a removal of a Chapter 7 Bankruptcy that was illegally reported on my credit report! Please see attachments I provided to support my claim!

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 12/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: LexisNexis did not take the opportunity to disclose, their response and I never received a letter therefore, the case has not been resolved.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 12/29/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:11/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexisnexis falsely put in their report that I ran a stop sign. My insurance dropped me . Lucky I found some at double the price. I sent them several documents, including police report of the accident. Finally they send me a letter that documents were not legible and they didn't know who I was. They just made it up. How are they still in business? The accident was on 8/30/22 at about 7 AM on county road **** ******* ********
Business Response
Date: 12/01/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 12/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Just because they say they will investigate doesn't mean *************. When the stop sign violation is off my record, than it will be resolved. I dont know how to send documentson my phone, but sent them by mail to lexisnexis.[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Customer Answer
Date: 03/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has
No, I am not satisfied! And will not be satified until the running a stop sign is off my record. Where did they get their information? It's false. The same thing over and over. They'll investigate. Send me the same form letter that they need more personal information. But Nothing changes

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 03/31/2024
LexisNexis Risk Solutions Inc. takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (‘BBB’) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumer’s data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

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Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

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