Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

770 total complaints in the last 3 years.
347 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a comprehensive coverage claim for $1000 dollars from progressive insurance policy #********* that we never used. Progressive never fixed my car. we also called progressive to dispute the claim. they told us that they will cancel the claim although it still shows ** in our history. I need it to be removed as they are charging me extra for this claimTrying to call Lexis Nexis several times with no answer.
Business Response
Date: 11/01/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 11/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am not satisfied with Lexis Nexis response. I sent lexis nexis my problem about my car insurance. They sent me an automated email back saying will take up to two weeks for them to respond. It has been over two weeks with no response via email they also do not answer the phone with the number they provide. This is an issue because the longer they take to answer me the longer i have to pay the amount of money on my insurance due to an accident claim that wasnt our fault or a claim that we followed through with.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

Business Response
Date: 12/18/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:10/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is reporting incorrect information regarding my file. I have attempted numerous times to get the information corrected, and I am unable to reach anyone in *****************..The representatives have stated that they would have a supervisor or manager call me back within ****************************************************************************** back.I have an escalated issue and I want someone within a leadership team and someone in ***************** to return my phone call to get this issue resolved because it is having a negative impact regarding negative information contained in this report.I have been a victim of identity theft in the past, and this issue is still not corrected within the database of Lexis Nexis, as well as SageStream..I have an alert on my credit file which is doing no good. I am also following this complaint with the consumer financial protection bureau, as well as the Better Business Bureau.The issue of this not getting resolved, has had a negative impact on my credit rating as well as caused me financial hardship with terms that are not favorable to my correct credit rating.My insurance rates have went up on my vehicle due to incorrect information being reported inside these reports.I can be reached at area code ************. I want a correction to my credit report. I want a correction to my Lexis Nexis report and I want a permanent fix to the situation..
Business Response
Date: 10/17/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/13/2023. Please be advised that LexisNexis has carefully reviewed ********************** concerns and provided a response directly to ****************** via mail to the address provided in this complaint. If ****************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Lexis Nexia has not complied to my request nor has my issue been resolved. They
Reached out to me via email and advised for me to send my ID to an email address. I want someone verbally in ***************** to contact me before I do anything. The phone number provided is just a generic phone number for the company and this is just their generic way of responding back to the BBB saying the complaint is resolved. They have not reached out to be verbally to address my concerns nor to discuss disputing the inaccuracy of the reporting information that they are reporting in their files. I am going to get the attorney general in my state invoked if someone in an executive level of lexis Nexis does not contact me. But no, this case is not resolved. Also phone number provided is just a standard customer service line that non us based reps ************************** ************** *** *** *******
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 10/23/2023
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer. We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in this nightmare with LN for 5 yrs now. 5 yrs ago I requested an insurance quote from a carrier and was told they couldnt accept policy because LN reported to them I had accident. I never lived where LN reported, I never owned car LN reported, I had to file dispute with LN wait over a month for correction. Then this pass summer they reported to a carrier misinformation again about a car *** never owned took over a month to get that cleared. Today I called my life ins company to make a beneficiary change and was told my identity couldnt be confirmed because I couldnt confirm a car and an address that I was supposed to have owned. THIS COMPANY CONTINUES TO PASS ON MISINFORMATION WITHOUT 1ST VERIFYING. HOW CAN THEY REMAIN IN BUSINESS. WHEN THE ***** ACTION LAWSUIT COMES, MOVE OUTTA THE WAY IM FIRST!!!
Business Response
Date: 10/11/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/10/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company has failed to provide me with a consumer disclosure report even after repeated compliance with ID verification.
Business Response
Date: 10/11/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to get car insurance and insurance companies are returning crazy high prices or denying my quotes saying I do not qualify due to reports by LexisNexis Risk Solutions. They report I have had 3 accidents on...1/26/22 8/20/19 3/19/2017 Aside from a small fender bender 10 years ago, I've not so much as received a speeding tick, made and insurance claim, or done anything to not have a clean driving record. I am trying to dispute this third party report. But my insurance company says I need to work it out with LexisNexis, and there doesn't seem to be any way to get them to fix their report.
Business Response
Date: 10/11/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not a public record in ******* nor any other state in the Union. Newspapers or media or police logs do not have rights, the supreme court is not a public opinion, and the superior court lacks authority. You will delete all the information you have on my name effective immediately from the following address; since my data is illegal being used. I do not need a court order to delete my name, it's my name and no judge can tell me that in which I can do with it. I will not participate in a record keeping system... all media lies, all police lie, all state attorneys lie. REMOVE MY INFORMATION FROM ALL COMPUTERS AT THE FOLLOWING ADDRESS. THANKS!
Business Response
Date: 10/10/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:10/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've reached out to LexisNexis Risk Solutions to exercise my consumer rights to privacy. LexisNexis did not obtain my consent to furnish my public records. I requested LexisNexis Risk Solutions to suppress my public records related to ************ Eastern Bankruptcy Court; Ref# ******* ?led on APRIL 30, 2018 and Ref# ******* ?led on JUNE 8, 2016 and remove from your reporting format. I did not ask for veri?cation or research that the ?le exist, my request is clear. Provide proof I authorized LexisNexis Risk Solutions obtain and furnish my ?le, my history or my life. LexisNexis Risk Solutions has completely disregarded my 1st request letter dated Sept 1, 2023. Clearly, LexisNexis Risk Solutions obtained no consent - I provide no permission to obtain my public records as it relates to ** Eastern Bankruptcy Court. As per; [15 U.S.C. **** 602 (a)(4)] 602. Congressional ?ndings and statement of purpose (a) Accuracy and fairness of credit reporting. The Congress makes the following ?ndings: (4) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. LexisNexis Risk Solutions has not exercised their grave responsibility and respect for my consumer right to privacy. I did not give permission, consent or authorization to LexisNexis Risk Solutions to obtain, provide, sell, furnish or any other type of improper usage of my public records. Please review all laws as it relates to my rights. LexisNexis Risk Solutions obtained my information without permission from another source PACER, again without my permission. Please be advised Consumer Law states under [15 U.S.C. ****b] 604. Permissible purposes of consumer reports (a) In general. Subject to subsection (c), any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the written instructions of the consumer to whom it relates.
Business Response
Date: 10/09/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

Customer Answer
Date: 10/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************
Initial Complaint
Date:10/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My automobile insurance company is doubling my insurance premiums due to erroneous information in a LexisNexis report. A person I do not know ***************************** is listed in LexisNexis as living at my address. This ***************************** has a terrible driving record. As a result ********************* doubled my insurance. This person does not even live in the building. How could LexisNexis and ********************* get this so wrong!
Business Response
Date: 10/04/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/03/2023. Please be advised that LexisNexis has carefully reviewed ************************* concerns and provided a response directly to ************** via mail to the address provided in this complaint. If ************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:09/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
upon recently checking my credit file with LexisNexis I see there is various amounts of wrong information on my file that I'm not understanding why it's on my file. I have disputed these items a few times with LexisNexis, and they still have not removed the incorrect information. This is fraud and identity theft LexisNexis has. two addresses and name also phone number that's not mine attached to my file. The source of where there getting the information from are not in operation anymore ******* solutions. As they have stated the source has identified the information on my file is correct which is impossible, they have actually gone through a dispute process. With the company not being in operation anymore. I want LexisNexis to remove the non-accurate information immediately or i will seek legal action.
Business Response
Date: 10/04/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 09/28/2023. Please be advised that LexisNexis has carefully reviewed *** ****** concerns and provided a response directly to *** ***** via mail to the address provided in this complaint. If *** ***** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:09/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March19, 2021, My wife and I witnessed a fatal accident on I-95 North near the ********************. My car was hit by some flying debris (probably tire pieces and other soft parts) but suffered no damage. I stopped my car to check for damage (none found), and render aid and to provide ******* Highway patrol with an eyewitness accounting of what we saw. We were later interviewed by Cpl ******* of FHP and gave him our accounting. In the mean time i was contacted by my insurance company who confirmed I had no damage to my car and was not at fault for the accident; 1. When i changed insurance companies the incident was referenced as an accident I was involved in and was charged a premium because of the accident I witnessed and was not involved in. My new company accepted the attached evidence and removed the accident premium from my policy. 2. When I went to Sell that car, I was told ****** had it listed as being involved in an accident on 3/19/2021 and reduced the value of my trade-in by $1500. 3. I am again shopping for car insurance and have discovered that same incident appears as involved accident and my premium jumped $500+ because of the accident that I was not involved in. They said it will not roll off until **** (4 years @$500 per year)It is because LexisNexxis has inaccurate information in my report that I am incurring these recurring ~$500+ charges from my auto insurers and the trade-in car dealership. I am seeking the correction of my records and documentation of such so I can go back to my insurance carriers and seek reimbursement.
Business Response
Date: 09/28/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 10/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have yet to receive any direct communication from LexisNexis

What do I do now?

*************************

***** ******************

************* ** **********

**************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 10/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

No change in their erroneous report.
******** Consumer ********
Case ********
Page 6 Address variations Never my addresses
******************>*********************** Verified identity theft
Page ** * * ******************** Claim Records
I witnessed a fatal accident. My information was collected by FHP as a witness.
I was not at fault, submitted no claim, no payment was made by Geico for bodily Injury, collision nor rental reimbursement.
Claim *************** was opened by another customers adjustor erroneously. Geico system wont allow it to be deleted.
I HAVE ASKED GEICO AND LEXISNEXIS TO REMOVE / WITHDRAW THIS INFORMATION FROM THE RECORDS.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 10/26/2023
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/24/2023 Please be advised that LexisNexis has carefully reviewed ************************* concerns and provided a response directly to ******************** via mail to the address provided in this complaint. If ******************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

LexisNexis is NOT a BBB Accredited Business.