Business Profile

Radio Stations

SiriusXM Radio

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Stations.

Important information

Customer Complaint:
Complaints filed with the BBB allege that this firm has overcharged consumer's accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service. Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for SiriusXM Radio's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,253 total complaints in the last 3 years.
399 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying for broken service. Service reps cannot help. The product team does not know what the issue is. I only want the option to unlock/lock and remote start my vehicle. no plans are offered for that option - you have to buy more. but all the other pieces that "come along with your purchase" are not functional. reps cannot help me and I am very frustrated. I am being charged for a premium service and not being provided adequate service and products.
Business Response
Date: 03/10/2023
***** *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ******* ******

Hello
Mediator,

Thank you for contacting SiriusXM regarding the
complaint of ******* ******. We
regret that his recent experience led to a complaint with your agency. After researching
*** ******’s account, it was found that his complaint is in regard to his
SiriusXM Guardian services. Although his
vehicle is equipped to have Sirius XM subscription services and the
SiriusXM Guardian app, these are in fact two separate services.

SXM CVS provides the SiriusXM Guardian Services, which are
contracted and delivered to the consumer separately from the SiriusXM Radio
satellite radio service through a different device on the vehicle. SiriusXM
Guardian services are not offered with SiriusXM satellite radio services either
during the trial period or upon renewal, and satellite radio is not presented
as an included service in the latter regarding SiriusXM Guardian services.

A member of our Corporate Solutions Team reached out to *** ******
to further discuss his complaint. We
explained that we are unable to access his account that provides the Guardian Services
and provided him the phone number to contact them. *** ****** stated he feels we are refusing to
help him and will let the BBB know of this.
It is not our intention to make *** ****** feel as though we are not
interested in helping him with this issue.
We have contacted the team that deals with Guardian services and
requested that they contact *** ****** to discuss his issue.

We have taken appropriate measures to address *** ******’s concerns.
If you’d like to contact us regarding this matter, please use the
information listed below.

******** ***** ****
*** *** ****
****************************
********** ******** ********
**** ****** ** *** ********
**** *****
*** ***** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 03/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I talked to the guardian services from the number that was provided. They were of no help I asked for a supervisor or where I could submit a complaint and was told there is no supervisor or escalation point, nor a place to escalate my concerns. As a Sirius branded service this looks bad on your entire organization

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******

Business Response
Date: 03/17/2023
***** *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ******* ******

***** *********

We are
in receipt of *** ******’s rejection concerning his Guardian services.

It is not our intention to have *** ****** believe
that we are not willing to assist him.
We apologize for the dissatisfaction and the negative customer service
he experienced as this is certainly not our intended outcome.

SiriusXM Guardian Customer Care attempted to reach
*** ***** by phone; however, they were unsuccessful in speaking with him. It was determined by them that a dealership visit
is required to resolve his issue. They
contacted Ram Care on his behalf and a member of their Executive Referral
Customer Care Team will be reaching out to him.
Four months of goodwill has been added to his account to extend his connected
vehicle service while this issue has been present. Should *** ****** have any future concerns, he
can contact Ram Customer Care at ###-###-####.

We have taken appropriate measures to address *** ******’s concerns.
If you’d like to contact us regarding this matter, please use the
information listed below.

******** ***** ****
*** *** ****
****************************
********** ******** ********
**** ****** ** *** ********
**** *****
*** ***** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************ ******* **
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i sent Sirius xm a check for $40 and they continue to bill me for the full amount. Now they are giving me 3 different stories. Making my stomach turn and i have medical problems. How can they bill me 2 times for this month when the dam thing doesn't even work. They are trying to pull something!!! PLEASE HELP ME!!! THIS IS A NIGHTMARE THAT WON'T END!!!
Business Response
Date: 03/06/2023
***** ** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ***** *****

Hello
Mediator,

Thank you for contacting SiriusXM regarding the complaint of ***** ******  We regret that her recent experience
led to a complaint with your agency. After researching her account, it was found that her
complaint is in regards to the charges associated with the automatic renewal of
her 6-month subscription as per the Terms and Conditions.  Subscriptions
continue to renew until the subscriber calls us to cancel.

*** *****’s promotional
Platinum 6-month subscription on radio **** automatically renewed to a full
price monthly subscription on December 2, 2022.  An
invoice was sent for the $38.26 balance.  On
January 2, 2023, the monthly subscription again renewed, and an invoice was
sent for the balance of $76.52.  On
January 6, 2023 we received a check payment for $40.00.  Since
the balance was not paid in full, a subsequent invoice was generated along with
an invoice fee, for the balance of $36.52.  On
February 2, 2023, the monthly subscription again renewed and an invoice was
sent for the $74.78 balance.  On
February 13, 2023, when payment was not received, the subscription was
suspended and an invoice was sent for the $82.84 balance.  On
February 23, 2023, at her request, the subscription was canceled, leaving a
balance of $73.19 for used time.

A member
of our Corporate Solutions team reached out to Ms. Spoto via phone and
email requesting for her to contact us to further discuss her complaint.  To date, we have
received no response.  As
we were unable to speak with Ms. Spoto we
would like to advised her, as a onetime courtesy, we have cleared the $73.19
balance and her account now reflects a $0 balance.   Should
she have any further questions or concerns, we ask that she contact us
utilizing our contact information below.

We have taken appropriate measures to address Ms. Spoto’s concerns.
If you’d like to contact us regarding this matter, please use the
information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The agent said this: The 12 month XM Music & Entertainment plan you chose starts today. Your bill is $80.70 for the initial period, which includes fees and taxes. There is a balance due of $12.48 from previous transactions, which brings your total today to $93.18.

Your service will automatically renew on February 16, 2024. Your renewal will bill every month at then current rates for an estimated total charge of $24.57, which includes fees and taxes. You may cancel at any time by calling us at 866-635-2349.

Your Customer Agreement including the refund policy can be found on our website at: siriusxm.com or you can request it at any time by phone. If there is an email address on your account, a confirmation of this transaction will be sent to that email address within 5 days.

Do you accept these terms?

And may I have your permission to charge your card ending in XXXX now for $93.18, and for all future charges?

However, They are trying to bill me for this on top of starting my annual plan: Service date: 2/16/23 - 3/3/23
Music & Entertainment - 1mo - wActv
$9.64
U.S. Music Royalty Fee
$2.06
State Tax
$0.59
City Tax
$0.14
Other Tax
$0.05

The guy added this to my bill today 2/16/2023, when i wanted the annual plan. I have no idea why they want to charge me $12.48 for 3 weeks when i am paying for the annual plan starting today... That is double billing. The past due balance they claim is a balance they added today through March 3, 2023!!!
Customer Answer
Date: 02/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**
Initial Complaint
Date:02/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sirius gives you a promotion for a year, then raised the prices and automatically charges you payment method, as a condition of service to get the promotion. Then, when you try to cancel, you cannot get them on the phone. Then they use very deceptive practices to try to trick you into doing it again.
Customer Answer
Date: 02/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****
Initial Complaint
Date:02/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last two years every time a subscription for my SiriusXM expires, and I renew it they shut off my travel link
This vehicle was purchased with a five year subscription to travel link. We are just now going into into year 5 so I should have a few more months
Last year the same thing happened and if i contacted the BBB Sirius reached out to me I realize that they turned me off prematurely , a little over two weeks ago it happened again , I reached out to Sirius. They told me that they were sorry for the issue, but I had to pay to have it turned back on, even though I had not reached my five years. I explain to them this happened last year and the representative told me they would extend this traveling for three additional years. The representative did not see you when he knew it was me or where it was turned off or turn back on a year ago, but was very rude and demanded that I paid I’m not trying to get anything that I do not pay for. I will pay for this in the purchase of a vehicle came with a five year subscription to Sirius travel link i’ve reached out to series 2 other times, and they demand that I pay, even though they turned it off prematurely the vehicle which purchased in 2018 sometime around September or October so again I want the remaining balance of my prepaid subscription. I told representative I’ll reach out to Better Business Bureau and they told me. Good luck.
Sincerely,
*** **** *
Business Response
Date: 02/20/2023
******** *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* *** ****

Hello Mediator,

Thank you for contacting SiriusXM on *** ****’s
behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** ****’s account, it was found that his complaint
regarding the Traffic and Travel Link trial subscription services being removed
from his 2018 Ford F-150 resulted from a system glitch. The Traffic and Travel Link trial
subscription services, have been restored.

A member of our Corporate Solutions Team spoke with
*** **** regarding his concerns. The
trials were restored to his 2018 Ford F-150. We apologized for any frustration this matter may have caused. Should *** **** have any further questions or
concerns, we ask that he contact us utilizing our contact information below.

We have taken appropriate measures to address *** ****’s concerns. If you’d like to contact us regarding
this matter, please use the information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Initial Complaint
Date:02/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
• Call SirusXm on 09/01/2022 to be removed from all mailings and e-mails
• Moved to new address on 11/01/2022 and continue to get mail and e-mails.
• Explained that I don’t want to do business with them or receive any information from them.
• Feels like a form of harassment as I continue to get information unwanted.
Business Response
Date: 02/08/2023
******** ** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ****** *****

Hello
Mediator,

Thank you for contacting SiriusXM regarding the complaint of ****** ****h. We regret that his experience led to a
complaint with your agency. After
researching, it was found that his complaint relates to being contacted by
SiriusXM. We
have updated *** ******* contact preferences to Do Not Contact. We also requested an immediate stop
live calling request.

A member of the Corporate Solutions team spoke with *** ***** and informed him that we have updated his account with his Do Not
Contact request. While we make every
effort to honor his request as soon as possible, please allow 3-5 business days
for phone calls, 10 business days for email and up to 30 days for mail requests
to completely update in all of our systems.
During that time, it is possible that he may receive a few more communications
due to campaigns already in effect.
Should Mr. Smith have any additional questions or concerns, we ask that
he contact us utilizing our information below.

We have taken appropriate measures to address *** ******s concerns. If you’d like to contact us regarding
this matter, please use the information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Initial Complaint
Date:01/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was stolen on Monday January 23rd 2003. Sirius XM received an alert that I no longer own the vehicle and registered my radio to another person(possibly the thief)All I want is the name of the person who registered it turned over to the police to help recover my stolen car.
Business Response
Date: 02/06/2023
******** ** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* *** *******

Hello Mediator,

Thank you
for contacting SiriusXM regarding the complaint of *** *******.  We
regret that her recent experience led to a complaint with your agency.  After review, *** ********s complaint is regarding a stolen vehicle and a request for SiriusXM to
provide her with the name of the person who reactivated service on this vehicle.  *** ******* was advised
that a subpoena would be needed to provide her with this information.

A member
of our Corporate Solutions Team reached out to *** ******* by phone and email
to further discuss her complaint.  We
received an email from *** ******* stating that we are not helping her and to
respond to the BBB complaint, letting everyone know that SiriusXM allows stolen
vehicles to be registered under theft.  She
is not pleased about needing to get a subpoena and stated she would sue
SiriusXM to get this information.

Upon
review of the account ending in ****, documentation from January 18, 2023,
shows that the radio id ending in **** associated with a 2016 Lincoln MKZ was
canceled due to SiriusXM receiving a change
of ownership record from an automotive dealership for that vehicle.  The change of ownership
process, which resulted in the deactivation of her subscription, was designed
to stop the continuation of any subscription charges associated with vehicles
that have been traded in to automotive dealers.  It
is not our intention to make *** ******* feel that we are not willing to assist
her, but a subpoena is required for us to be able to provide her with such
information.  Should she have any additional questions or concerns, we ask
that she contact us utilizing the information below.

We have taken
appropriate measures to address *** ********s concerns.
If you’d like to contact us regarding this matter, please use the
information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 02/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are still charging me the monthly subscription fee. I didn't want the name of the person that registered it as that is of data privacy which I understand. I wanted them to disable the radio ID associated to my stolen vehicle. The customer service guy was so rude. He should be fired, unacceptable. The police did send a warrant over to obtain the information and report the id as stolen. Idi like conformation that has been done.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** *******

Business Response
Date: 02/17/2023
******** *** ****

*** ****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* *** *******

Hello
Mediator,

We are in receipt of *** *******’s rejection of the response we sent over on February
6, 2023. She has indicated in her response
that the complaint remains unresolved.

Upon
review of the account ending in ****, documentation from January 18, 2023,
shows that the radio id ending in **** associated with a 2016 Lincoln MKZ was
canceled due to SiriusXM receiving a change of ownership record from an
automotive dealership for that vehicle. The change of ownership process, which resulted in the deactivation of
her subscription, was designed to stop the continuation of any subscription
charges associated with vehicles that have been traded in to automotive
dealers. It is not our intention to make
*** ******* feel that we are not willing to assist her, but a subpoena is
required for us to be able to provide her with such information.

A member
of our Corporate Solutions Team reached out to *** ******* by phone and email
to further discuss her complaint we have been unsuccessful in speaking with her.
*** ******* stated she was being charged for a monthly account; we could not
locate any charges on her account. Should she have any additional questions or
concerns, we ask that she contact us utilizing the information below.

We have
taken appropriate measures to address *** *******’s concerns. If you’d like to contact us regarding this
matter, please use the information listed below.

****** ** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

****** ********
****** ** ********* ********* ****
************** ******* **
Initial Complaint
Date:01/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17th I called to set up service as I have done many times before. The representative argued with me about price for a good 25 minutes. She finally got approval to set me up with a 4 month plan as Im in Florida for only 4 months. She then had me go out to my car to see if I had service. This took another 15 minutes. The message I kept getting was searching for a signal. This happened last year also but finally a supervisor was able to get me connected. We spent another 20 minutes trouble shooting and the representative told me there is something wrong with my radio and to call the dealer. There is absolutely nothing wrong with my radio. I did call the dealer and the dealer told me this is just an excuse the Sirius XM uses but not true. They proceeded to charge my credit card with about $30 worth of service that I never received. I only approved $19 including fees and taxes. I would like to have a full refund of the $30. This is fraud at it's finest .
Business Response
Date: 01/27/2023
******* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* **** *********

Hello
Mediator,

Thank you for contacting SiriusXM regarding the
complaint of **** *********. We regret
that her recent experience led to a complaint with your agency. After researching *** **********s account, it
was found that her complaint is in regards to her SiriusXM satellite radio
services not working.

On January 16, 2023, *** ********* reactivated service
on her 2018 Jeep Cherokee; however, after sending a signal, her radio channels
would not update. We completed several
troubleshooting steps, but she was just receiving an “Acquiring Signal” message
on her radio and she was advised at this time to take her vehicle to the
dealership. *** ********* requested for
the subscription to be cancelled; which we processed and on January 18, 2023 a
refund of $26.08 was issued to the credit card ending in ****.

A member of our Corporate Solutions Team reached out
to *** ********* to further discuss her complaint. We advised her that when there is an “Acquiring
Signal” error she is receiving it is an antenna issue. She stated that she contacted the dealership
and was advised that SiriusXM always tells this to customers when they do not want
to deal with them. We have attempted several
troubleshooting steps to attempt to get her radio working; however, if it is an
issue with the antenna, the vehicle will need to be checked at the
dealership. Should *** ********* have
any additional questions or concerns, we ask that she contact us utilizing the
information below.

We have taken appropriate
measures to address *** *********’s concerns.
If you’d like to contact us regarding this matter, please use the
information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 18th I paid Siriusxm to renew my subscription. They said on the 19th that I have to pay even more money for my subscription. I have paid them $21.76. They want to take an additional $23.75 or close to that. As of this moment, that account doesn't have the money in it. If they call, I will tell them to bugger off for the remainder of the money, and that double billing is illegal. I want to pay even less than that per month. While keeping the same service.
Business Response
Date: 01/27/2023
******* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ******* **********

Hello
Mediator,

Thank you for
contacting SiriusXM regarding the complaint of ******* *********** We regret that his experience led to a
complaint with your agency. After
researching *** **********’s account, his complaint regarding the additional
charge of $22.50 resulted from the charge associated with the automatic renewal
of his monthly subscription per the Terms and Conditions.

On December 19, 2022, *** **********’s
monthly subscription automatically renewed however, we were unable to charge
the $23.26 to the credit card on file. On
January 15, 2023, when payment was not received, the subscription went inactive
for non-payment, leaving a balance of $20.26 for used service. On January 17, 2023, via our Online Account
Center, *** ********** made a payment for $21.76, bringing the account current
and his subscription was restored to active status, leaving a credit balance of
$1.50. On January 19, 2023, his monthly subscription
again renewed for the service period from January 19, 2023 to February 19, 2023
and as we were unable to charge the credit card on file, he is being contacted
regarding the $22.50 balance.

A member of our Corporate Solutions
made several attempts via phone and email to contact *** ********** to further discuss
his complaint. We have been unsuccessful
to date in speaking with him. Per the terms of the Customer Agreement with our
subscribers, the subscription continues on the plan selected for the length of
the initial billing period and at the end of that period it will automatically
renew for additional prepaid periods at the rates in effect at the time of each
renewal. The subscriber must call us to cancel their subscription,
which they may do at any time. We remain
interested in speaking with *** ********** and we ask that he contact us
utilizing our contact information below.

We have taken appropriate
measures to address *** **********’s concerns.
If you’d like to contact us regarding this matter, please use the
information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 01/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First, my account was not behind because of the triple charge in November. Now they want to charge me more money for another month of service, when I had already paid for a month of service. Is that sinply double charging? I deal with plenty of other places, and I only get charged once per month for service. Netflix, Hulu, my cell phone service, even Amazon only charges once per month. Credit card companies only send one bill a month. I thought SiriusXM was the same. But no, they are scammers.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* **********

Business Response
Date: 03/21/2023
***** *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ******* **********

Hello
Mediator,

We are
in receipt of *** **********’s rejection concerning his claim of being
overcharged.

*** ********** again stated in his rejection that he is being double billed. We have explained the billing on his account numerous
times. Subscriptions are paid in advance;
if payments are not received, services will be interrupted, and
customers are responsible for used time.
On December 19, 2021, he purchased a monthly promotional rate
subscription at $4.99 per month, plus fees and taxes for a total of $6.46 for
the first 12 months. From
December 19, 2021, to September 20, 2022, the monthly balance of $6.46 was applied
to the credit card on file. Upon the
November 19, 2022, renewal, we were unable to charge the card for the $6.46
balance. On November 15, 2022, his account went into non-pay status, leaving a balance of $5.60. On November
16, 2022, the $5.60 balance was applied to the credit card, again bringing the
account current and restoring the subscription to active status, leaving a
balance of $0.65 that was applied to his credit card on November 17, 2022 ($5.60
+ $0.65 = $6.25). On November 19, 2022,
his subscription renewed, leaving a $6.46 balance, that was applied to the
account on November 25, 2022. On
December 19, 2022, at the end of the promotional rate term, his subscription automatically
renewed at our then current rate, however, we were unable to charge the $23.26
to the credit card on file. On January
17, 2023, he made a payment for $21.76, which was for the December 2022 renewal. This was the last payment we received from
*** ********** and due to not receiving any payments from his January 2023 and
February 2023 renewal dates, he currently has an outstanding balance of $39.48,
which includes a $5.00 late fee, and his account is again in non-pay status.

We have made several attempts to reach *** **********’s several times
by phone and email. To date we have received
no response from him. We have explained
his billing numerous times. *** ************ account is currently in non-pay status as we received no further payments
since January, which was for December’s monthly renewal. We believe that we have addressed
his concerns previously and at this time we consider the complaint
resolved.

We have taken appropriate
measures to address *** ***********s concerns.
If you’d like to contact us regarding this matter, please use the
information listed below.

******** ***** ****
*** *** ****
****************************
********** ******** ********
**** ****** ** *** ********
**** *****
*** ***** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 03/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Every other business I have dealt with, if I paid early on my bill, has never asked me for the next payment 24 to 48 hours later. Absolutely every other business I have dealt with has accepted one payment. And SiriusXM decided to double bill me. I haven't had money on the card they have on file because they would steal that money, and not allow me time to pay other bills. Here is the minimum I will accept. I want acknowledgement that they attempted to illegally double bill me. They will wipe that away. To show good faith, they will offer me premium service for the next year for free. Then only charge me $4.99 a year, not a month, for the next 5 years. After that, it will be $5.99 a year until I either pass on the service to someone else, or I even pass away.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* **********
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I signed up for 12 month subscription they advertised a free echo dot. I received an email with a code for my free echo dot and a link to purchase. The only claim they had was that the promo did not include shipping and handling fees. The link took me to Amazon to purchase an echo dot for $34.99 + tax totaling $38.01. The promo code removed $22.46. Since the promo claimed it should be free, I reached out to the company first by chat which I was disconnected from 2X. I then called and was transferred around multiple times and placed on long holds. I was on for over 45 mins. I was told that I need to call Amazon if I have a complaint about the price and it has nothing to do with them. They also tried to tell me that I was being charged for shipping. Neither claim was true. After significant arguing back-and-forth, They eventually credited me for the difference
Business Response
Date: 01/23/2023
******* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ***** ***

Hello
Mediator,

Thank you for contacting SiriusXM regarding the
complaint of ***** ***. We regret that her recent experience
led to a complaint with your agency. After researching, *** ****s complaint is
in regards to a shipping fee she was charged by Amazon when she purchased a
free Echo Dot.

On January 12, 2023, *** *** purchased a 12-month
Platinum Streaming subscription with a free Amazon Echo Dot. A redemption code
was sent to her via email that included a redemption code along with directions
on how to redeem the code, which advised the FREE shipping option needed to be
selected prior to completion of the purchase.
On January 13, 2023, through a conversation with Listener Care, she was
provided a credit of $15.55 for the shipping fee that was refunded to her on
January 18, 2023.

A member of our Corporate Solutions team spoke with *** *** and confirmed that that the refund was received. Should *** *** have any additional questions
or concerns, we ask that she contact us utilizing the information below.

We have taken appropriate measures to
address *** ****s concerns. If you’d like to contact us regarding
this matter, please use the information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 01/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Sirius continues to claim that I was charged shipping rather than taking responsibility for their false advertising. I have provided proof that this is not the case. The cost of the item was $34.99 and their “free” promo code provided $22.46. They need to remove the false advertising from their website. It took multiple hours of arguing for them to provide me with the difference and no other consumer should ever have to go through this

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ***

Business Response
Date: 01/30/2023
******* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ***** ***

Hello Mediator,

We are in receipt of *** ****s rejection to the response we previously
sent. In her rejection, she stated she
provided the proof; however, there was no attachment with her original complaint.

A member of our Corporate Solutions Team reached out to *** *** to
further discuss her complaint. She
provided a screenshot of the order showing that the Gift Card value was
$22.46. We apologized for any
frustrations that she experienced and advised her that we have escalated her
concerns regarding the Amazon promotion code so that they can further be investigated. We thank *** *** for bringing this to our
attention.

We have taken
appropriate measures to address *** ****s concerns.
If you’d like to contact us regarding this matter, please use the
information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 01/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ***

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SiriusXM Radio is NOT a BBB Accredited Business.