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Business Profile

Radio Stations

SiriusXM Radio

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radio Stations.

Important information

  • Customer Complaint:
    Complaints filed with the BBB allege that this firm has overcharged consumer's accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service. Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for SiriusXM Radio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SiriusXM Radio has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 1,255 total complaints in the last 3 years.
    • 402 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a promotion for Sirius XM when I bought my truck 3months and then they addedd 9months as I was supposed to received 12 months initially. Len or Lenny said the promotion that you are entitled to ould be good for 2 years and that you would not need to renew your subscriptions until the end of 2024 When I explaied this to the staff as I received a renewl notification she became rude and argumentative. I asked for a manger and was told that someone will be claling me in 2 hours. That was not true it has been nearly 4 hours

      Business Response

      Date: 12/14/2022

      ******** *** ****

      ****** ******** ****** ******* ************ *** ****
      ********
      ** **** **** ****** * **** *****
      *** ***** ** *****

      *** *** ********* ** ********* **** ******

      Hello
      Mediator,

      Thank you for contacting SiriusXM regarding the
      complaint of **** ******.  We regret that his recent
      experience led to a complaint with your agency. 
      After researching *** ******’s account, it was found that his complaint
      relates to a misunderstanding regarding a promotional subscription he was
      offered.

      On October 28, 2021, *** ****** filed Better Business Bureau complaint
      ******** regarding an offer he received that was no longer available.  At that time, we spoke with *** ****** and he
      was provided with a 12-month for $60.00 promotional rate subscription; which
      began on February 1, 2022, as he was on a trial subscription until that time.  A service credit of $74.84 was placed on his account
      to cover the cost of the 12-month promotion. 
      On November 1, 2021, during the transaction he was presented with
      automatic renewal information and after purchasing, he was sent an email
      confirming the transaction which includes automatic renewal information.

      A member of our Corporate Solutions team spoke with *** ****** and
      reviewed the transactions that occurred on his account.  We explained that we never had a 2-year subscription
      for $60.00 and we were unable to find any transaction where he was provided
      with this information.  We explained that
      when we spoke with him last year, he was advised that his subscription would automatically
      renewed to a monthly term on February 1, 2023, per the terms and conditions in
      our Customer Agreement.  We offered to
      provide him with the same promotional rate subscription again; which he
      accepted.  Due to a remaining service
      credit of $16.63 that was previously on his account, a remaining balance of
      $45.43 was paid by credit card ending in ****. 
      At this time, he was presented with automatic renewal information and
      after purchasing, he was sent an email confirming the transaction which
      includes automatic renewal information.   Should *** ******l have any additional
      questions or concerns, we ask that he contact us utilizing our contact
      information below.

      We have taken appropriate measures to address *** ******’s concerns.
       If you’d like to contact us regarding this matter, please use the
      information listed below.


      ******** ***** ****
      *** ******* ** ********
      ****************************
      ********** ******** ********
      **** ********* ***** **
      *********** ** *****


      Sincerely,

      ********* *******
      ****** ** ********* ********* ****
      ************** ******* **

    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Sirius XM since I bought my vehicle on January 2021. After the trial, I was on a $5 or $6 per month plan. Then, in May 2022, they started charging me $27 per month without my consent or knowledge.
      They withdrew money from my American Express card without our knowledge without sending out a bill.
      This has happened for about 9 months now and when I contacted Sirius XM, I was given a run around.
      I spent 45 minutes to request the agent (through chat) to close my account. They did not want to close and kept offering to change the plan to a lower cost plan but would not offer the $250 of that I was overbilled.
      I have closed the account and want Sirius XM to refund me $250 that was overcharged without my consent of knowledge.

      Customer Answer

      Date: 12/06/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ****** *****







       


    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called several times to ask them to stop sending me information on my Sirius XM being expired. I keep receiving 3 or 4 messages on my car display ( I have an example to send). Every time that I call, they are rude. I have already sent a complaint to the the FTC with no word back from them. THIS IS HARASSMENT. They have called my number from I don't know how may different numbers waking me up, disrupting my dinner, etc. You name it. I spoke with Catherine today who was nice and only asked for my last 6 of my VIN number while the other guy wanted my entire number. I did not feel comfortable giving the full VIN to him. The recording ONLY asks for the last 6! They have called repeatedly, I have blocked them, they call from different numbers and now they are sending messages through my car. I have exited out of it, remind me later, called to NO AVAIL. At this juncture, I am ready to get legal advice and I will if it doesn't cease immediately. I am a patient individual but this is ludicrous. My fiance is also a witness to all of this. Oh, I forgot to mention, I get about 1 card from them a month stating it is my last chance to subscribe and get a deal (OH MY). Then, they send more the following month or week.

      Business Response

      Date: 12/08/2022

      ******** ** ****

      ****** ******** ****** ******* ************ *** ****
      ********
      ** **** **** ****** * **** *****
      *** ***** ** *****

      *** *** ********* ** ********* ******* *******

      Hello Mediator,

      Thank you for contacting SiriusXM regarding the
      complaint of ******* *******.  We regret that her recent experience led to
      a complaint with your agency.  After
      researching, it was found that *** *******s complaint is regarding being contacted
      for solicitation purposes.

      If you are a SiriusXM subscriber, or if you have a business
      relationship with us created by the purchase or lease of an automotive vehicle
      which came with a complimentary trial period of SiriusXM services, you may be
      contacted by SiriusXM. 

      A member of the Corporate Solutions team spoke with *** *******’ and informed her that we have updated her account with her Do Not
      Contact request and we requested an immediate stop live calling request.  While we make every
      effort to honor *** ******** request as soon as possible, please allow 10 business
      days for email and up to 30 days for mail requests to completely update in all
      of our systems.  During that time, it is possible that she may receive a few
      more emails due to campaigns still in process.  Should *** ******** have any further
      questions or concerns, we ask that he contact us utilizing our contact
      information below.

      We have taken appropriate measures to address *** *******’ concerns.  If you’d like to contact us regarding
      this matter, please use the information listed below.


      ******** ***** ****
      *** ******* ** ********
      ****************************
      ********** ******** ********
      **** ********* ***** **
      *********** ** *****


      Sincerely,

      ********* *******
      ****** ** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 12/09/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ******* *******







       


    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This letter is in regard to an account for ******** ******* (my wife) that had unwanted account charges.
      Account Information:
      ******** *******
      ###-###-####
      2022 Hyundai Elantra

      I contacted Sirius Customer Support on July 16th and asked for my wife’s account to be put on hold.
      I explained that we were in a car accident and did not know how long it would take before we got the car back. I was told this would not be a problem.

      In the beginning of November, our insurance company determined that the car was totaled.

      Upon looking at my wife’s SiriusXM account on 11/13/2022, I see that we have been charged the following since the account was put on hold on July 16th.

      September 16th 12.18
      September 28th 30.66
      October 28th 30.66

      My wife has been to several doctors since the accident and had shoulder surgery 5 weeks ago and has not been able to stay up on things that she should not have to worry about.

      On 11/14/2022, I contacted customer service and was told that the charges were legit and that they could only credit back a maximum of $20.00. I tried explaining my story and that we have not been able to use this account since the car was in the accident and she said there was nothing else she could do.

      I asked to speak to a manager. Customer Rep put me on hold and after waiting for 20-30 minutes she finally said that she could not get a supervisor on the line and that there was nothing else she could do for me.

      I would just like a credit or refund back for what we were billed for and was not even able to use.
      We currently are in good standing on two other accounts.

      The lady did cancel the account, since it was no longer needed.

      Please contact me for any needed information.
      **** ***** ******************* ************

      Customer Answer

      Date: 11/19/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** *****







       


    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/14/2022 SiriusXM charged me $18.93. This is nearly 250% more than I was being charged originally for the same services. They gave me no communication that this charge was going to happen. They have done everything they can to hide the increase in their cost and to sneak in charges where able. I don't have the money at all to have this money surprisingly taken from me.

      Business Response

      Date: 11/23/2022

      ******** *** ****

      ****** ******** ****** ******* ************ *** ****
      ********
      ** **** **** ****** * **** *****
      *** ***** ** *****

      *** *** ********* ** ********* ***** *******

      Hello
      Mediator,

      Thank you for contacting SiriusXM regarding the complaint
      of ***** ********  We regret that his experience led to a
      complaint with your agency.  After researching, it was found that *** ********* complaint is regarding the automatic renewal of promotional rate
      subscriptions to the rates in effect at the time of each renewal. 

      On July 18, 2021, via our Online Account Center, *** ******* activated a Music & Entertainment promotional rate subscription at
      $4.99/month for 12-months and added his credit card ending in **** to the
      account for future renewals.  During the purchase of a subscription,
      customers are presented with automatic renewal information.  After
      the purchase is completed, subscribers are sent an email confirmation which
      includes automatic renewal information and upcoming renewal
      charges.  Upon the August 18, 2022, renewal, we were unable to charge
      the card on file.  On August 25, 2021, *** ******* visited
      **************** to make an online payment for his subscription and updated the
      credit card on file to one ending in ****.  Subsequent automatic
      subscription renewals were charged to the credit card on file
      $6.06.  On July 18, 2022, at the end of the promotional rate term,
      his subscription automatically renewed to a full priced package charging the
      card on file $21.84 on this date and again on August 18, 2022.  Upon
      the September 18, 2022, we were unable to charge the credit card on file.  On
      October 14, 2022, this amount was applied to the card.  On October
      18, 2022, we were again unable to charge the credit card on file.  On
      November 14, 2022, when payment was not received, his subscription was
      suspended for non-payment, leaving a balance of $18.93 for used time, which was
      applied to the credit card, bringing the account current and restoring service
      to an active status, leaving a $2.91 balance for the service period from
      November 14, 2022, to November 18, 2022.  On this date, *** ******* contacted us requesting to cancel the subscription, which we
      processed.    

      A member of
      our Corporate Solutions Team reached out to him via phone and email, but have been
      unsuccessful in speaking with him to date.  We remain interested
      in speaking with *** ******* and ask that he contact us utilizing our contact information below. 

      We have
      taken appropriate measures to address *** ********s concerns.
       If you’d like to contact us regarding this matter, please use the
      information listed below.


      ******** ***** ****
      *** ******* ** ********
      ****************************
      ********** ******** ********
      **** ********* ***** **
      *********** ** *****

      Sincerely,

      ********* *******
      ****** ** ********* ********* ****
      ************** ******* **

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is overcharging me for service. I have contacted them on several occasions the last being September 9,2022. They confirmed that they corrected my account. However I am again being overcharged. No matter how many times I contact them they say they fix it and then in a few months I get overcharged again. Please help me

      Business Response

      Date: 11/18/2022

      ******** *** ****

      ****** ******** ****** ******* ************ *** ****
      ********
      ** **** **** ****** * **** *****
      *** ***** ** *****

      *** *** ********* ** ********* **** *******

      Hello
      Mediator,

      Thank you for contacting SiriusXM
      regarding the complaint of **** ********  We
      regret that her recent experience led to a complaint with your agency.  After researching her account, it was found
      that her complaint regarding SiriusXM overcharging her resulted from charges
      that occurred on a separate account belonging to her husband. 

      A member of our Corporate Solutions Team
      reached out to **** ******* to further discuss her complaint.  We reviewed the billing transactions that occurred
      on her account and it was then determined that there was only supposed to be
      two devices active between her and her husband; however, a third subscription
      was still active on a 2021 Honda Accord that they no longer own.  We transferred the service from her husband’s
      previous vehicle to his new vehicle and added it to her account so both subscriptions
      are now under the same account.  Upon
      cancellation of her husband’s previous subscription a credit balance of $24.64
      was transferred to **** ********* account and we provided an additional credit
      of $44.94 for the charge that occurred on the vehicle they no longer have.  **** ******* requested that the $69.58 credit
      remain on the account for future renewals.  Should **** ******* have any additional questions or concerns, we ask
      that she contact us utilizing our information below.

      We have
      taken appropriate measures to address **** ********* concerns.
       If you’d like to contact us regarding this matter, please use the
      information listed below.


      ******** ***** ****
      *** ******* ** ********
      ****************************
      ********** ******** ********
      **** ********* ***** **
      *********** ** *****


      Sincerely,

      ********* *******
      ****** ** ********* ********* ****
      ************** ******* **

    • Initial Complaint

      Date:11/07/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found out that I was being double charged and money was taken out of my account without my permission. My card was to be on file but not charged. The service started on February. None of the things that was told to me was included in plan. I feel dooped.

      Business Response

      Date: 11/16/2022

      ******** *** ****

      ****** ******** ****** ******* ************ *** ****
      ********
      ** **** **** ****** * **** *****
      *** ***** ** *****

      *** *** ********* ** ********* ***** ******

      Hello
      Mediator,

      Thank you
      for contacting SiriusXM regarding the complaint of ***** ******.  We regret that his
      recent experience led to a complaint with your agency.  We
      have investigated *** *******s complaint regarding being double charged and
      after reviewing his account we have been unable to determine where he believes
      he may have been overcharged.  A
      member of our Corporate Solutions team reached out to *** ****** via phone and
      email to discuss his concerns in detail, however our attempts to date have been
      unsuccessful. 

      Upon
      review of *** *******s account ending in ****, we have seen that on February 7,
      2022, he purchased a Music Showcase monthly promotional rate subscription at
      $4.99/month for 12-months.  Per
      the terms and conditions in our Customer Agreement, “A paid
      Subscription will continue for the length of your selected paid Plan ("Subscription Term")
      and will automatically renew for additional like periods or any other length
      described in our offer, unless you cancel prior to that renewal, your
      Subscription is cancelled by us, or you select a different Plan. Your account
      will automatically be charged (or you will be billed, as applicable) at the
      rates in effect at the time of each renewal, plus fees and taxes.  If you
      do not accept the change in pricing, you have the right to reject the change by
      unsubscribing prior to the change taking effect”.  From
      February 7, 2022, to June 7, 2022, his credit card was charged a monthly
      renewal rate of $6.06.  Upon
      the July 7, 2022, renewal, we were unable to charge the credit card on file.  On August 3, 2022, when
      payment was not received, his subscription was suspended for nonpayment,
      leaving a balance of $5.27 for used time after renewal.  On
      August 3, 2022, the $5.27 was applied to the credit card on file, bringing the
      account current and his subscription was restored, leaving a balance of $0.79
      which was applied to the credit card as well.  On
      October 3, 2022, his card was charged $6.06 for the September 7, 2022, renewal
      and again upon the October 7, 2022, renewal, we were unable to charge the card.  On November 3, 2022, his
      subscription was suspended again for nonpayment, leaving a balance of $5.26 for
      used time that was applied to his credit card, bringing his account current and
      his subscription was restored to active status, leaving a balance of $0.80
      which was applied to the credit card on November 4, 2022.  Upon
      the November 7, 2022, renewal date we are able to charge the card the full
      $6.06.

      A member
      of our Corporate Solutions team reached out to *** ****** via phone and email to discuss his
      concerns, but we have been unsuccessful in speaking with him.  We would like to
      review his account with him, including the automatic renewal of his
      subscription per the terms and conditions in the Customer Agreement.  We remain interested in
      working with *** ******.  Should
      he have any further questions or concerns, we ask that he contact our Customer
      Solutions Team at the number provided below.

      We have
      taken appropriate measures to address *** ******’s concerns.  If you’d like to contact
      us regarding this matter, please use the information listed below.


      ******** ***** ****
      *** ******* ** ********
      ****************************
      ********** ******** ********
      **** ********* ***** **
      *********** ** *****


      Sincerely,

      ********* *******
      ****** ** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 11/16/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely, ***** ****** 
      ***** ******







       


    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent a bogus promotional offer from SiriusXM for six months of free Apple Music on 10/2/22, to be redeemed by 2/28/23. When I clicked on the offer, the promotional code has already expired. SiriusXM will not honor the offer.

      Business Response

      Date: 11/11/2022

      ******** *** ****

      ****** ******** ****** ******* ************ *** ****
      ********
      ** **** **** ****** * **** *****
      *** ***** ** *****

      *** *** ********* ** ********* ***** ****

      Hello
      Mediator,

      Thank you
      for contacting SiriusXM regarding the complaint of ***** ****.  We regret that his
      recent experience led to a complaint with your agency.  After
      review, it was found that *** *****s complaint is regarding a promotional code
      for a 6-month trial of Apple Music that he is unable to redeem. 

      A member
      of our Corporate Solutions Team spoke with *** **** regarding his concern.  *** **** stated that
      upon his attempt to redeem a promo code for Apple Music he received a message
      stating the promo had expired when the expiry date was for February 28, 2023.  We sent another promo
      code to *** ****; unfortunately, he received the same error message.  On November 4, 2022, we
      sent another promo code, and we went through the steps to redeem his 6-month
      trial with him, and he was successful in doing so.  Should
      *** **** have any additional questions or concerns, we ask that he contact us
      utilizing our contact information below.

      We have
      taken appropriate measures to address *** ****’s concerns.
       If you’d like to contact us regarding this matter, please use the
      information listed below.


      ******** ***** ****
      *** ******* ** ********
      ****************************
      ********** ******** ********
      **** ********* ***** **
      *********** ** *****


      Sincerely,

      ********* *******
      ****** ** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 11/11/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** ****







       


    • Initial Complaint

      Date:10/30/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account is so messed up and you can’t get help because of the foreign customer service language barrier. I don't know why I have so many different offers and dollar amounts on my account so I had to cancel my account and I need to have a conversation with an American Speaking Corporate Management Person to figure this out and/or delete this account and start over, this should never be an issue, this is the United States of America and I should be able to communicate effectivity.

      Business Response

      Date: 11/03/2022

      ******** ** ****

      ****** ******** ****** ******* ************ *** ****
      ********
      ** **** **** ****** * **** *****
      *** ***** ** *****

      *** *** ********* ** ********* ******* ******

      Hello
      Mediator,

      Thank you for
      contacting SiriusXM regarding the complaint of ******* *******  We regret
      that her recent experience led to a complaint with your agency.  After researching *** *******s account, it
      was found that her complaint relates to frustration she experienced with
      Customer Care when attempting to get answers regarding the billing on her
      account.

      On May 11, 2022, *** ****** purchased a 12-month promotional rate subscription for $60.00 + fees &
      taxes for radio id ending in ****, 2022 Nissan Qashqai.  This subscription was to begin on August 1,
      2022 at the end of her trial subscription.  In July 2022, *** ****** filed BBB complaint ******** as she was
      requesting to have her credit card removed off file.  At that time, we explained to her that due to
      the $60.00 promotion she purchased, her credit card would need to remain on
      file.  However, we set an end date for
      August 1, 2022 so her subscription would expire at the end of the trial.  On August 17, 2022, she purchased a monthly
      promo at $4.99/month + fees and taxes for 12-months and provided debit card
      number ending in **** on account for future renewals.

      A member of our Corporate
      Solutions spoke with *** ****** and apologized for any frustrations she experienced
      with Customer Care.  We reviewed the
      billing on her account and confirmed that she is on a monthly promotional rate subscription
      that will automatically renew at the end of the 12-months at our then current
      rate.  *** ****** had the radio replaced
      in her vehicle and we transferred her subscription to radio id ending in
      ****.  Should *** ****** have any
      additional questions or concerns, we ask that she contact our Corporate Solutions
      Team.

      We have taken appropriate measures to address
      *** *******s concerns.  If you’d like to
      contact us regarding this matter, please use the information listed below.


      ******** ***** ****
      *** ******* ** ********
      ****************************
      ********** ******** ********
      **** ********* ***** **
      *********** ** *****


      Sincerely,

      ********* *******
      ****** ** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 11/03/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ******* ******



       


    • Initial Complaint

      Date:10/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new car 10/7/22 which automatically gave me a three month free trial. I knew from my old car and the poor customer service I did NOT want anything to do with these guys. Their chat person assured my I will not be billed after my trial. I asked to remove my old credit card info from their site as they have NO reason to need it and he refused. I want my credit card removed NOW and assurance I will NOT be billed after this trial. I want NOTHING to do with this company, ever. I have also filed a complaint with the FCC.

      Business Response

      Date: 10/25/2022

      ******* *** ****

      ****** ******** ****** ******* ************ *** ****
      ********
      ** **** **** ****** * **** *****
      *** ***** ** *****

      *** *** ********* ** ********* ****** ********

      Hello Mediator,

      Thank you for contacting SiriusXM
      regarding the complaint of ****** **********  We
      regret that her recent experience led to a complaint with your agency.  After reviewing her account, it was found
      that her complaint was regarding a 3-month trial subscription that was provided
      by the dealership and the removal of her credit card off the account.

      On October 7, 2022, a Platinum 3-month trial subscription
      was activated for *** ********* with the purchase of her 2014 Dodge Journey.  This trial does not automatically renew as it
      is just a trial and will only continue after the trial if you decide to purchase
      additional service.  On October 14, 2022,
      *** ******** contacted us via our Chat option to confirm that she will not be
      charged for service.  She was advised
      that the trial subscription will expire on January 7, 2023.  In addition, she requested that her credit
      card that was used for previous subscriptions be removed from the account.  The chat agent then advised her that this is
      something that they are unable to do, as the removal
      of a credit card requires speaking with one of our agents.

      A member of our
      Corporate Solutions Team reached out to *** ******** to further discuss her
      complaint.  We confirmed with her that
      her trail subscription will expire on January 7, 2023 and that we have also
      removed her credit card off file.  At her
      request we provided an email confirming this information.  Should *** ******** have any additional
      questions or concerns, we ask that she contact us utilizing our information below.

      We have
      taken appropriate measures to address *** ********** concerns.  If you’d like to contact us regarding this matter, please use
      the information listed below.


      ******** ***** ****
      *** ******* ** ********
      ****************************
      ********** ******** ********
      **** ********* ***** **
      *********** ** *****


      Sincerely,

      ********* *******
      ****** ** ********* ********* ****
      ************** ******* **

      Customer Answer

      Date: 10/25/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and while I think it’s beyond ridiculous that you have to file a complaint to get any action, I do find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ****** ********







       


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