Business Profile

Radio Stations

SiriusXM Radio

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Complaints filed with the BBB allege that this firm has overcharged consumer's accounts and incorrectly billed consumers for various services. Consumers report having difficulty resolving these problems with customer service. Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for SiriusXM Radio's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,256 total complaints in the last 3 years.
402 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer for about 20 years. Never an issue until now. Sirius started billing to an old outdated credit card for no reason. They then claimed that my credit card is not valid. Obviously! I didn’t tell them to change from the card they had been billing to. Customer service refuses to admit wrong and simply canceled my account. This company clearly has problems in their billing department and with customer service
Business Response
Date: 10/21/2022
******* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ******* *******

Hello Mediator,

Thank you for contacting SiriusXM regarding the
complaint of ******* *******. After
researching, it was found that *** *******’s complaint regarding charges to a
credit card, which he states was an outdated card, resulted from the automatic
renewal of his subscription and the financial institution permitting the
processing of the charge.

On March 20, 2022, via our Online Account Center the credit card
on *** *******’s account ending in **** was updated from credit card ********
to credit card *********  Upon
the monthly renewal of his two subscriptions, the charges were applied to credit
card ********, as this was the card on file.  Upon
the September 15, 2022, renewal we were unable to charge the card on file.  On October 12, 2022,
when payment was not received, his subscriptions were suspended for non-pay,
leaving a balance of $14.00 for used time.  On
October 15, 2022, a $5.00 late fee was added, bringing the balance to $19.33.  On October 18, 2022, the
account was removed from non-pay, restoring service to active status, leaving a
balance of $33.35 for used time through to October 15, 2022.

A member of our Corporate Solutions Team spoke with *** *******
who expressed his frustrations with trying to get the correct credit card
updated on his account.  On
October 20, 2022, credit card ending in ******** was placed on file.  We credited *** *******’s account for the $33.35 balance and advised him that his next renewal
date is November 15, 2022, and the credit card on file will be charged $15.50.  Should *** ******* have
any additional questions or concerns, we ask that he contact us utilizing our
contact information below.

We have taken appropriate measures to address *** *******’s concerns. If you’d like to contact
us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am paying for 2 subscriptions for online radio access with 2 users names however for 1.5 years when we try to use both subscriptions at the same time, it blocks us from using it at the same time, and that shouldn’t be the case as we are paying for 2 users names. Which should enable us to use 2 devices at the same time.
Business Response
Date: 10/18/2022
******* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* **** **********

Hello Mediator,

Thank you for contacting SiriusXM regarding the complaint of **** ***********  We
regret that his experience led to a complaint with your agency.  After researching *** ***********s account, it was found that his complaint relates
to having two separate streaming services with two usernames, but not being
able to use both at the same time.

A member of our Corporate Solutions reached out to *** ********** to further discuss his complaint. *** ********** stated that whenever the two streaming subscriptions
are being used at the same time, he gets a message stating that he is logged in
somewhere else. We apologized for any
frustrations he experienced as he should be able to access both subscriptions
at the same time. We cancelled both
services and reactivated them, updating the username and password on each. Updates were completed for both subscriptions
and *** ********** confirmed that they are now working correctly. We provided him with a service credit of
$80.56 for the time paid when he was unable to access both streaming subscriptions. Should *** ********** have any additional questions or concerns, we ask that he contact
us utilizing our contact information below.

We
have taken appropriate measures to address *** **********’s concerns. If you’d like to contact us regarding this
matter, please use the information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 10/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** **********
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email from SXM that my account will be auto-renewed/charged if I do not call and cancel. However, I do not have an account with them. I tried reaching out via phone call (they hung up on me) and online chat, they keep asking me for my home address (which I refuse to provide). I said if they emailed me they should know what account it's tied to based on my email address. To no avail. Praying I don't get charged and have to deal with this company ever again. At this point the chat is begging me for my home address- it's coming off so scammy/creepy. How they would have my credit card to charge it, I don't know. But the email I received clearly states "The credit/debit card you provided will be charged at the current monthly rate...." "Your subscription will automatically renew and bill each month at then-current rates until you cancel." " You must contact us before the date set forth above to avoid being charged. ".. Beyond moronic.
Business Response
Date: 10/11/2022
******* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ***** *********

Hello
Mediator,

Thank you for
contacting SiriusXM regarding the complaint of ***** *********. We regret that her experience led to a
complaint with your agency. After
researching her account, it was found that her complaint is regarding an email
received advising of automatic renewal of her subscription when she stated she
does not have an account.

On August 13, 2022, account
******** was created via our Online Account Center and a Platinum 3-month Streaming
trial was activated with *** *********’s contact information. Some of our promotional rate subscriptions
require a credit card to be added the account. However, the trail that was activated on this date did not require a
credit card to remain in file.

A member of our Corporate
Solutions Team spoke with *** ********* and at her
request, we cancelled the streaming trial, cancelation confirmation number
***********. Should *** ********* have
any additional questions or concerns, we ask that she contact us utilizing our
information below.

We have taken
appropriate measures to address *** *********’s concerns. If you’d like to contact us regarding this matter, please use
the information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 10/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *********
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had leased a vehicle in 2019 with the Sirius package included for 6 months free we called to cancel and customer service convinced us to keep Sirius at a lower rate. Never using the service and returning the vehicle after 3 years. They continue taking out 21.87 monthly. I have not noticed this until I was going through my billing and noticed theses charges. I called to cancel and negotiate some of the monies back to my charge but I was told they can not honor that That I should have called to cancel. They just credited me 1 month. I find this insane that a company as large as this would not accommodate a refund for non service. I am dissatisfied and disappointed that they could not rectified this problem. Almost 3 years of withdrawals of $21.87 for non use of service. Shame on you!!!
Business Response
Date: 10/07/2022
******* ** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ***** *****

Hello
Mediator,

Thank you for contacting SiriusXM regarding the complaint of ***** ******  We regret that his
recent experience led to a complaint with your agency.  After
researching *** *****’s account, it was found that his complaint regarding
being charged for a subscription on a vehicle he no longer owns resulted from
the automatic renewal of her subscription.  Per
the terms and conditions in the Customer Agreement, subscriptions automatically
renew until the subscriber calls us to cancel.  We
were unable to locate any request for cancellation prior to September 2022.

A member
of our Corporate Solutions team spoke with *** ***** regarding his concerns.  *** ***** indicated that
he returned this vehicle after three years, but he continued to be charged.  We advised him that were
unable to locate any cancellation requests prior to him contacting us on
September 16, 2022.  We
requested documentation showing where he returned the vehicle, however, we have
not received any to date.  We
remain interested in working with *** ***** and ask that he contact our
Customer Relations Department to provide us with the information so that we can
further research his issue.

We have
taken appropriate measures to address *** *****’s concerns. If you’d like to contact us regarding this matter, please use
the information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Initial Complaint
Date:09/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A pandora station for **** ***** needs to be available upon searching said band “**** *****”
Business Response
Date: 09/27/2022
********* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* *** ******

Hello
Mediator,

Thank you for contacting SiriusXM regarding the complaint
of *** ******. We regret that her recent
experience led to a complaint with your agency. After review, *** ******’s complaint
is in regards to her Pandora account.

A member of our Corporate
Solutions Team reached out to *** ****** to further discuss her complaint. We informed her that SiriusXM only has one
Pandora channel, channel 3; which populates Xtra Channels. We advised her that we have no control over Pandora
and she will need to contact them at help.pandora.com.

We have
taken appropriate measures to address *** ******’s concerns. If you’d like to contact us regarding this matter, please use
the information listed below.

SIRIUSXM Radio Inc.
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Initial Complaint
Date:09/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having non-stop issues with Sirius XM. I called yesterday to transfer my service from one car to another. During that process I found out they were cgarging me for service I did not agree to and specifically advised I did not want. The agent was good enough to reverse the charges, but my new vehicle was not activated.

Today, I took advantage of a promotion for new cars which included 6 months free. I have having multiple issues despite activating service. 1) My car will not allow me to select channel #2, when I attempt to do so, it tells me to call when I call, I'm advised they are closed. I started a text conversation, but they were zero help. I have eye issues, can't see well and can not perform any tasks on my phone that require typing.

I won't take any more time, I'll just say, I want my 6 month of free service and I do not agree for Sirius to ever charge my card with my specific consent. Requiring credit cards for free trials is a deceptive practice and most states have prohibited it.

Sirius has also advised they plan to charge my card in December which is far short of the 6 month period. There are too many issues to list, Sirius is not providing honest service and I'm calling it out!
Business Response
Date: 09/20/2022
********* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* **** *******

Hello Mediator,

Thank you for contacting SiriusXM
on **** ********s behalf. We regret that his recent experience led to a
complaint with your agency. After
researching *** *******’s account, it was found that his complaint relates to the
automatic renewal of promotional rate subscriptions and a misunderstanding regarding
the complimentary three (3) month trial subscription which was provided from
the dealership for the service period of September 9, 2022 to December 9, 2022
with his vehicle purchase; which *** ******* stated he believed it was for
6-months.

On January 18, 2022, via our
Online Account Center, *** ******* purchased a 6-month promotional rate subscription
for radio id ending in ****, 2016 Honda Accord. An email was sent on this date, confirming the transaction; which
included automatic renewal information. On May 24, 2022, via our Online Account Center, he purchased the same promotional
rate subscription for radio id ending in ****, VW Beetle. An email was sent on this date, confirming
the transaction; which included automatic renewal information. On July 18, 2022, at the end of the promotional
rate term, his subscription automatically renewed to a full priced package
which bills on a monthly term, charging the credit card on file $21.84 on this
date and again on August 18, 2022. On
September 8, 2022, the subscription for the Honda was cancelled and a credit of
$43.68 was applied to his account. On
September 9, 2022, his current account was consolidated with his account ending
in ****; which had an active trial subscription on his 2018 Mercedes-Benz. On this date, a 6-month promotional rate
subscription was purchased for his Mercedes-Benz to begin at the end of his
trial on December 9, 2022. An email was
sent on this date, confirming the transaction; which included automatic renewal
information.

A member of our Corporate
Solutions Team reached out to *** ******* to further discuss his complaint. He stated that he activated the service in
his Mercedes, but he is not getting any channels or volume. We sent another refresh signal in hopes that
his radio would update; however, it was unsuccessful. We deactivated the trial subscription and
then reactivated again; however, the radio would still not update with the
signal. We recommended that he consult his vehicle
dealership or service center to have the radio itself looked at. We informed him that his trial subscription on
the Mercedes will expire on December 12, 2022 and the promotional rate
subscription on the VW Beetle will automatically renew on November 24, 2022,
unless we are contacted prior to cancel. Should *** ******* have any additional questions or concerns, we ask
that he contact us utilizing our information below.

We have taken appropriate measures
to address *** *******’s concerns. If
you’d like to contact us regarding this matter, please use the information
listed below.

SIRIUSXM Radio Inc.
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 09/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Much of what was communicated was true, however, I did request that the trial on the Mercedes be paused until the issue could be resolved and I also request NO SERVICE BE RENEWED!

If Sirius didn't make reaching people so difficult, there would be no need for 3rd party intercession, but I guess wasting everyone's time over issues that should be handled in house is their true superpower.

If they ran a stand up business, subscriptions wouldn't be down. I was a faithful subscriber until I was flooded with ads on stations that should be ad free and given renewal rates that were a complete joke.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *******

Business Response
Date: 09/27/2022
********* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* **** *******

Hello
Mediator,

We are in receipt of *** *******’s
rejection regarding having no service in his Mercedes as he stated he asked for
the trial to be paused until the issue could be resolved. In addition, he believes that too many ads
are on stations that should be ad free.

A member of our Corporate
Solutions Team reached out to *** ******* to further discuss his complaint. *** ******* advised us that the radio in his
vehicle is being replaced by the dealership and he stated he would need to have
it activated once replaced. We advised *** ******* to contact us back once he has the new radio in his vehicle. On September 24, 2022, *** ******* contacted
our Customer Care department and his subscription was transferred to his replacement
radio and he was provided with a refresh signal link. Regarding the ads most of Sirius XM’s music
channels are promoted as commercial-free. We do carry several music channels that are produced by third parties
that contain commercials. Our
commercial-free music channels include, among other things, commentary from
hosts, artist interviews, special performances, interstitial material,
programming announcements and information on subscriber opportunities, all for
the benefit of our listeners. Should *** ******* have any additional questions or concerns, we ask
that she contact us utilizing our information below.

We have
taken appropriate measures to address *** *******’s concerns. If you’d like to contact us regarding this matter, please use
the information listed below.

SIRIUSXM Radio Inc.
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 09/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *******
Initial Complaint
Date:09/09/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was working with a representative to try and switch my SiriusXM plan. Here are the details:
1) Website: ******************************
2) From there, click the radio button for "Streaming Devices Only"
3) The plan is Streaming Music & Entertainment

The website says the plan is 3 mos. for $1, then $7.99/month. I wanted to switch to that plan, and the agent said she could do that, and that total bill after a promotional rate of $4.99 would be $23 because of monthly "renewal charges" that are not mentioned anywhere on the site. I believe this to be extremely misleading, and essentially false advertising. There's no asterisk or anything next to the plan indicating there are "notes" that would include such a fee. If it's on the site, it requires some deep digging that, let's face it, no one will do.

It's possible there was a language barrier in place, but if that's the case, this person should not be a customer service representative. The files attached are a transcript of our chat conversation and a screenshot of the plan I'm talking about.
Customer Answer
Date: 09/12/2022
someone from SiriusXM reached out to me Friday and was able to get me squared away. The problem was that the customer service representative was not understanding what I was asking for and therefore gave false information. What I am still irritated about though is that after the conversation, despite me telling them I did not want to change my account plan, they did so anyway, signing me up for the plan they were referring to without my permission or approval.
For the record, the complaint on BBB is ID *********

Sincerely,

**** ******
Initial Complaint
Date:09/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never requested the service and was billed for 21..48-29.58 for 5 months after buying a new to me car request for cancel and refund we’re meeting with more offers to renew not to cancel and refund, remove the account
Business Response
Date: 09/16/2022
********* *** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ****** *******

Hello
Mediator,

Thank you for
contacting SiriusXM regarding the complaint of ****** *******. We regret that his recent experience led to a
complaint with your agency. After
reviewing his account, it was found that *** *******’s complaint is in regards
to charges related to the automatic renewal of his promotional rate subscription. Per the terms and conditions in the SiriusXM
Customer Agreement, subscriptions automatically renew at the rates in effect at
the time of each renewal, until the subscriber calls us to cancel.

On November 5, 2021, via our
Online Account Center, *** ******* activated a Platinum 3-month for $2.00 promotional
rate subscription to begin on January 26, 2022 at the end of his trial. At this time, he added his credit card ending
in **** to the account for future renewals. Automatic renewal information is disclosed prior to the completion of
any purchase of a subscription and must be agreed to in order to complete the
transaction. A confirmation email
containing the details of *** *******’s purchase, including the automatic
renewal information, was sent to him on November 5, 2021. On January 26, 2022, the 3-month subscription
began, charging the credit card $2.12. On April 26, 2022, at the end of the promotional rate term, his subscription
automatically renewed to a full priced package; which bills on a monthly term,
charging the credit card file a prorated charge of $26.62 for the service
period from April 26, 2022 to May 23, 2022, to align with his billing
date. Upon the May 23, 2022, renewal, we
were unable to charge the credit card on file. On April 28, 2022, via our Online Account Center, *** ******* made a
payment for the $29.58 balance, updated his credit card to card ending in **** and
changed his subscription from a Platinum package to a Music & Entertainment
package at a lower rate. Subsequent
renewals continued up to and including August and on September 8, 2022, at his
request, the subscription was cancelled and a refund of $15.43 was issued.

A member of our Corporate
Solutions Team reached out to *** ******* to further discuss his
complaint. We reviewed our auto renewal
policy and the transactions that occurred. We advised him that we show where he changed the package online;
however, we do not show any requests for cancellation. As a onetime courtesy, we have provided him
with an additional refund of $52.35 as this amount combined with the $15.43
already issued, totals the amount he paid in the last three (3) months.

We have taken appropriate measures to address
*** *******’s concerns. If you’d like to
contact us regarding this matter, please use the information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 09/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *******
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The streaming application, which is part of what I pay for stopped working and only shows an error "Sorry, we can't find your Username or Password..." - the same username and password works just fine when logging into their main website,
I spent about an hour trying to get support through their online support chat, but they were completely useless and incompetent, and the only recommendation from them was "here is a link to reset your password". The password and username work perfectly fine as stated above.

Next step was calling them. After a while in the wait queue, the system recognized my phone number and the associated account, asked to verify zip code and house number (already useless and idiotic). The support monkey then asked me "what is your name, address, zip code and phone number?". He even admitted that the system already identified me and that he just wanted to hear it again.

Siriusxm at this time collects my money for a service they don't provide and they refuse to provide support for.

I want my fees credited, the account cancelled.
Business Response
Date: 09/06/2022
********* ** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

Re: BBB Complaint ID ********* ****** *****

Hello
Mediator,

Thank
you for contacting SiriusXM regarding the complaint of ****** ****** We regret that his recent experience led to a
complaint with your agency. After reviewing
*** ******s complaint, it was found that it is in regards to being unable to
access the streaming portion of his subscription.

A member
of our Corporate Solutions Team spoke *** ***** regarding his complaint. We updated the username and password for his
steaming services and he was able to log in. We applied a service credit to his account in the amount of $9.58 to be
used towards future service. In
addition, our account verification process is performed for the protection of
the subscriber as well as ours. We
apologize if *** ***** was left with a negative impression of our Customer Care
and should have any further questions or concerns, we ask that he contact us utilizing
our information below.

We have
taken appropriate measures to address *** ******* concerns. If you’d like to contact us regarding this matter, please use
the information listed below.

SIRIUSXM Radio Inc.

*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **
Customer Answer
Date: 09/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****
Initial Complaint
Date:08/30/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My free trial had expired. Did not renew it. Now every time I stop or hit the brakes in my jeep Sirius xm notice pops up on my screen telling me to renew. This is extremely dangerous to someone who is focused on driving.
Business Response
Date: 09/08/2022
********* ** ****

****** ******** ****** ******* ************ *** ****
********
** **** **** ****** * **** *****
*** ***** ** *****

*** *** ********* ** ********* ******** *******

Hello
Mediator,

Thank
you for contacting SiriusXM regarding the complaint of ******** *******. We regret that his recent experience led to a
complaint with your agency. After
review, *** *******’s complaint is in regards to a pop up notice on the screen
of his SiriusXM radio each time he applies the brakes in his 2022 Jeep Wrangler.

A member
of our Corporate Solutions team made several attempts to reach *** ******* by
phone and email; however, to date, we have been unsuccessful in speaking with
him. The message that is showing on his
screen is not being sent from a SiriusXM platform. We have reached out to Chrysler on his behalf
and we are waiting to hear back. We
remain interested in working with *** ******* and we ask that he contact us
utilizing our information below.

We have
taken appropriate measures to address *** *******’s concerns. If you’d like to contact us regarding this matter, please use
the information listed below.

******** ***** ****
*** ******* ** ********
****************************
********** ******** ********
**** ********* ***** **
*********** ** *****

Sincerely,

********* *******
****** ** ********* ********* ****
************** ******* **

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SiriusXM Radio is NOT a BBB Accredited Business.