Complaints

This profile includes complaints for Mutual of America Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mutual of America Financial Group has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mutual of America Financial Group

  320 Park Ave Fl 6 New York, NY 10022-6815

  
• 

  Mutual of America Life Insurance Company

  2398 E. Camelback Road #510 Phoenix, AZ 85016

• 

  Mutual of America Financial Group

  10230 NE Points Drive Suite 550 Houghton, WA 98033

• 

  Mutual of America Financial Group

  737 Bishop St Ste 2305 Honolulu, HI 96813

• 

  Mutual of America Financial Group

  4040 Embassy Pkwy Ste 180 Akron, OH 44333

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a request for withdrawal of my 403b account the end of October, 2022 from Mutual of America. I gave the allotted 5-7 for processing as posted on their website. I called and spoke to a gentleman I believe his name was **** who informed me that it might take 2 weeks to get the return and he confirmed that they did receive the request. I gave another week and called back after no monies were received. This time I spoke to a lady who said it was received but had never been sent to processing that she would send it through and put urgent on it and I should receive in a few days. Another week goes by no monies. I called again today and was on hold for 2 hours this morning, person picked up and hung up the phone. I called back and spoke to a **** at another extension and told him I had been on hold for 2 hours and was hung up on and I was needing to check the status of my return. He said he couldn't help me but would transfer me to someone that could and I wouldn't have to hold for 2 hours again. 2 hours later I began a conversation with a lady who advised me that my request has been in processing since November w 2022. I asked her if there was someone who can process and direct deposit my funds in to my bank account. She replied they were leaving early today and there was not anyone there that could it and it might ta4 weeks this time to get my monies. I informed her that was unacceptable and I am in dire need of my monies. She said she was going to get my paperwork off of the printer and I was again hung up on I called a 3rd time and someone picked up and hung up the phone. I attempted to call back and recording said they were closed to call back. Each time I call the wait time is very long, I receive different answers on my withdrawal of monies from my 403b account. I feel like I am getting the run around and this is very poor customer service on their part. I am asking for a quick response and retrieval of my withdrawal of my monies.

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed withdrawal paperwork for my MOA retirement account and submitted it on 11/3/22 due to leaving my job and needing the $ to cover me until I begin my new job. I completed the paperwork over the phone with an agent to ensure I completed it correctly after waiting on hold for a long time. I had it notarized as well. I submitted it weeks ago and have received two emails letting me know theyre working on it with no other updates. My account online offers no information and I have already waited on the phone for 4+ hours with no answer. I see the other similar complaints about people not getting their money and it is beyond frustrating. I have never had issues getting retirement money before from previous jobs. It was a simple, seamless process, but MOA seems to not want to give people their $ back. I provided my bank information for direct deposit and just do not understand what the hold up is. The paperwork is very cut and dry and I know it was completed correctly. My Case number with them is ********.

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mutual of America made a withdrawal from my account which I did not request. I was notified by **** informed delivery that it would be delivered on 11-10-2022. I did not receive it. I have been trying to calll MofA for several days. Have been on hold for hours. I would like to notify them that I did not receive the check. To please stop payment on it and either credit the account or reissue the check. There is no way of contacting them. How could we handle it?

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested 30k withdrawal from 401k. On Oct25, 2022 received email saying it **** be reviewed in the next 3-5 days. Called a week later to check status. Was told it has not been processed and could not tell me when it would be. 22 days later still no funds, no contact, no resolution. Currently on hold (1 hr 23 min).Case number is ********

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********************************* ***
  
  
  
   
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been assisting my elderly father in law to liquidate a 403b that he is the beneficiary of that is being handled by Mutual of America for 3 days in a row (11/14/22-11/16/22). We sat on hold for a total of 4.5 hours so far and been transferred 8 times with in 4 phone calls. Each department says another department must help us and they are transferring us between ********************************** and ************ back and forth over 3 days and 4 phone calls. There is no other contact information available online or on any correspondence other than the number we are calling. The local agent we were working with over the last 2 years is no longer employed there and his voicemail says it's not being monitored.

  

  Business Response

  Date: 12/05/2022

  Good Afternoon,
  The complainant did not provide the decedents name or any Mutual of America plan information, which is required for us to properly investigate the complaint and provide an appropriate response.
  Therefore, we cannot respond to this complaint until the additional information is provided.
  Thank you.
  *********************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed withdrawal request for 403b account on September 7, 2022. Advised that all conditions had been met by September 24, 2022. Several emails from company stating request was in process and allow 3-5 business days. Supplied everything they asked for and told today that it still may be 2-4 more weeks. Can only speak to clerk, they refuse to allow me to speak to anyone else. Incidentally, this was after being on hold well over an hour each time. Told again today for at least the fifth time that someone will contact me. That never happens. Their story keeps going back and forth between give it 3-5 days and its in process. Any assistance you can provide is greatly appreciated.

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint on Mutual of America (MOA)In July 2022, I called MOA to request a withdrawal form to obtain the required minimum distribution (***) from my *** for 2022. During that call I asked the representative if I could designate the amount of federal and state withholding for the withdrawal. I was told I could designate the amount of withholding for federal and state and that there was no maximum amount. I received the form and on August 8,2022 I mailed the form to MOA designating 30% withholding for federal and 20% for the *****************. I also designated that I wanted 100% of the *** funds to be withdrawn from one of the accounts in my *** as allowed on the withdrawal form. On August 29 2022, I received an electronic transfer to my checking account. It was the correct total amount for the *** but only 10% was withheld for federal and no withholding for state. The funds were also withdrawn from all 3 accounts in my *** rather than 100% being withdrawn from the account I had designated. Over the past 10 weeks I have called MOA nine times. Each time I was on hold anywhere from 1 hour to 2 hrs 40 min. Each time I talked to a different representative and was told I would receive a return call within ***** hours. All nine times I have never received a return call. I have been told that this issue will need to be corrected before the end of this year. After working on this issue for 10 weeks without any progress, I am concerned that the error will not be corrected in the 7 weeks remaining until the end of this year. I find it unacceptable for MOA to not be responsive in correcting their error within 17 weeks.

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A unauthorized withdrawal from my account for ******** was made on 11/01/2022 and although I have been on the phone several hours today and yesterday I have not had anyone informed on how to resolve the issue respond. Once I had someone respond and refer me to another extension which did not respond.Please help me.

  Customer Answer

  Date: 11/11/2022

  Better Business Bureau:
  
  I have not received a response in reference to complaint ID ********, however the matter has been resolved as I have learned that the deduction represented my minimum required annual withdrawal from my retirement account. It would be helpful if Mutual of America were to label it as such when reporting it.

  Sincerely,
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 401k that I have been trying to withdraw since the first week of September I have sent in everything that they needed I have called since then way too many times also have left voice messages emails and have been on hold for not kidding over ***************************************************************************************************************************************** one time and her name is ******************************* but now will not contact me back neither will the representative for the plan so I don't know what to do I'm tired of being on hold for hours for nothing I am at my wit's end I need help I am no longer with that company that had the plan and I really need my funds my customer ID is ********** thank you and hopefully we can get this resolved because no one should be going through all this just to get their money also 3 weeks ago I did get verification email saying that everything was being processed it would be 7 to 10 days still nothing still no contact still not resolved

  Customer Answer

  Date: 11/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted roll over of my *** account balance and my Flexible Premium Annuity balance from Mutual of America to Fidelity. Both rollover forms were submitted on Sep 20 by regular mail. Mutual admitted they have received the rollover form on Oct 19th and Oct 21st. But so far Mutual of America hasn't sent out the checks to Fidelity. I called on Wed Nov 2 and leaved call back message and no one call me back. This morning Oct 4 when I tried to get into my Mutual of America account, I can't. Usually after entering the password, the website will send a security code to my email. This morning I tried a few time and no security code was sent to me. I want to get my money rollover to my Fidelity account ASAP.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************