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Business Profile

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iRazoo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In exchange for completing surveys and other iRazoo site activities, I accumulated and received approval for a reward redemption total of $10 (initially $5 PayPal and $5 Amazon gift certificate). I was advised that these approved rewards would be released to me 6/15/2022. I continued to participate on the site daily to keep my account active and comply with what was required to receive rewards, as per their ******************* Each follow-up inquiry about the unpaid rewards was answered by the same email format advising the payout date for the next month. I opened new inquiries in an effort to get their attention but was ignored. Eventually the help desk (now automated) ceased responding and sometime after that, the site became inaccessible.

    Customer Answer

    Date: 04/20/2023

    Better Business Bureau:

    At this time, I have not been contacted by iRazoo regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been earning giftcards on Irazoo for the past few years. Within the past year (2022-2023), the giftcards I earned have not paid out to me. I attempted to contact Irazoo through their helpdesk several times, but have not gotten a response from a person. I do get the same generic email saying that someone will be in touch with me, but no one ever has. There are $65.00 worth of giftcards that are "pending." I have saved all correspondence from this company if it's needed to file a complaint.

    Customer Answer

    Date: 04/20/2023

    Better Business Bureau:

    At this time, I have not been contacted by iRazoo regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I play games on Irazoo.com and you get paid to play. I earned $30.00 worth of rewards which I chose to go to my PayPal account. The rewards on the site are still in pending status. In there instructions, they say you should get an email to release rewards. I never got an email. I submitted the rewards on 1/26/23 never got and email as of today 2/3/23. When I try to reach them the support page comes up as they have an error **** on cloudflare, a company they must use. I have spent hours researching a way to contact them for my money, and cannot find a way to get through to them. I spent hours and hours playing this game to earn $30.00 worth of points. They say in there instructions if you don't release the rewards from the email that they are supposedly sending you in 30 days you loose your money. Great, they are ripping me off. All those hours for nothing.

    Customer Answer

    Date: 03/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by iRazoo regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After earning points through *************** I got enough to redeem for 2 $5 Amazon gift cards. This is from my account on the irazoo site:June 28, 2022 6:25 PM #******** - Exchanged points for $5.00 Amazon.com Gift Card-**** pointsPending May 26, 2022 7:25 PM#******** - Exchanged points for $5.00 Amazon.com Gift Card-**** pointsPending Per Irazoo's website: "Rewards are released each week on Tuesdays. Members that have requested a reward other than PayPal can expect up to a maximum delay of 7 - *********************************************** good standing, while new accounts are subject to a 30 - 60 day wait before their reward is released to establish their account."I still have not received my rewards. I have contacted irazoo several times & get the same canned automated response & no further help or acknowledgement. I contacted them Jul 19, Aug 13, Aug 16 & Sep 7, 2022. Response from Aug 13 contact: ***** ******** ************ *** *** ********** ****** ******** **** ******* ******* ** ****** ** **** ***** *** ** ******** ** ****** * ********* ******** ********** **** *** ******* ******** *** ******* * * ******** ***** **** ***** *** **** ****** ** ******** ********* ** **** ****** ****** ***** ********* *** ********** **** ** * * ******** **** *** ** ******** ******** ** ******* ********* ** **** ******** **** *** ******** ** *** *** ******** ******** *** ***** ********** **** *********** ****** ********** **** ***** *** ** ***** ***** **** ********** ** ******** ***** ** ******** ** *** ********* *** ** **** ** ****** ** ****** **** ******** ******* ******** ***** *** ****** *** **** ** *** ****** ******* ********* ******** *** *********** **** ******* ** ********* **** ****** ** * ************ ************ *** *** **** ********* *** *** ***** * ****** ****** ** ************* ******* ******** **** *******  No response from Aug 16 contact. Response from Sep 7 was the same, except ticket # is *****.

    Customer Answer

    Date: 10/02/2022

    Better Business Bureau:

    At this time, I have not been contacted by iRazoo regarding complaint ID ********.

    Sincerely,

    *********************************

iRazoo is NOT a BBB Accredited Business.

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