Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with life md and for my first round of meds of 3/5/24. The new month the did not set up the renewal on time and I couldnt get ahold of anyone. Finally I did but the meds were several days late. They STRESS you must take it the same day each week. Im on my 3rd month now and should have gotten my meds 2 Sundays ago and not only do I still not have them but I have multiple emails where they lie back to back. The staff will mock and laugh at me when I call and when I ask to speak to a manager they keep me on hold for forever (yesterday she tried to get me off the phone 3 times saying the supervisor was busy but I waited). She constantly said in a condescending tone you misunderstood our words and then would give a **** *** apology with no result or answer. She pretty much at one point was like well what do you want me to do? Also, the last dose of meds I paid for, I actually never approved because I was waiting to hear back from someone so I was told my meds had been sent to the pharmacy on 5/1 (4 days before I was supposed to take it). They then told me the pharmacy didnt receive it until the 6th and now I have to wait up to ***** days to wait on top of that. But I actually never even approved the payment! I never put it through, they did without my permission and now thats the last straw. *** had only two months of meds, taking almost a month off???? The lies, all the bad reviews. Theyre all true!! Oh, *** also been assigned my 5th or 6th provider without my knowledge. No explanation and this is why I cant get my meds on time. *** called to complain 3 times and one time I started crying and the woman on the phone ******* just kept on telling me to practice patience. Patience maam.. I think at this point now they are just trying to make me suffer or this company needs to be investigated because this should be considered malpractice.

  Business Response

  Date: 06/05/2024

  Dear Sir or Madame,

  The customer, ***********************, enrolled in a monthly LifeMD subscription telehealth program on February 21, 2024, at a cost of $387 for a six month membership. Thereafter, on March 5, 2024, ************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which she paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. The medication was shipped on March 8, 2024, and delivered to ************** on March 9, 2024.On March 30, 2024, a medication refill was ordered, which shipped on April 8, 2024 and was delivered on April 9, 2024.On May 1, 2024, a medication refill was placed with the pharmacy. Unfortunately, due to technical issues, there was a delay in the prescription being delivered to the pharmacy, and the pharmacy did not receive the order until May 6, 2024, at which time the medication was not available. On May 14, 2024, ************** contacted LifeMD and requested a refund and cancellation of her subscription and a refund for the May 1, 2024 medication order. Per her request, *************** subscription was canceled and she was issued a full refund for the most recent medication refill and her subscription fee. Considering the cancellation and full refund, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeMD On April 16, 2025 I requested a refill of a prescription and was immediately billed $239 and received message that the refill was approved. On May 5,2024 I made contact to ask the status of the order and received a reply that it may take ***** business days to be shipped. I also received a notice to renew the prescription so submitted another refill request on May 5,2024 I was immediately billed again $239 (credit card charged each time ) I again received a message indicating refill had been approved. The portal did not show either order being filled and on May 8,2024 I called LifeMD Customer support and was told they would check with the pharmacy as to the status and was told both refills are approved but still was provided no information on when or if the medicine would be shipped. I was offered extra months of membership at my next membership renewal in October. I had just paid the member ship renewal fee of more than $500 in March 2024. As of today the message in my portal has indicates they have no information on the prescription status.

  Business Response

  Date: 06/05/2024

  Dear Sir or Madame,

  The customer, ************************************, enrolled in a LifeMD subscription telehealth program on September 18, 2023, and has been a valued customer since that date.On April 16, 2024, *************************** requested a refill for medication previously prescribed to her, and paid $239 for the medication. The particular type of medication prescribed usually takes ***** business days to prepare and ship. Unfortunately, due to technical issues, there was a delay in the prescription being delivered to the pharmacy. On May 5, 2024, *************************** notified LifeMD that she had not yet received the medication order that was placed on April 16, 2024, and another order for the medication was placed with the pharmacy, for which she was again charged $239. ***************************** was issued a full refund for this charge on May 31, 2024. On May 5, 2024, the April 16, 2024 refill was escalated and shipped on May 14, 2024. The refill was delivered to *************************** on May 15, 2024. Due to the delayed refill, *************************** was also offered a free month of membership services, which she accepted.Given the prescription fulfillment, extra months membership, and refund, we consider the complaint resolved.LifeMD

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 3 months of Life MD weight management program for $290, on the basis that they would work with my insurance company to provide me with medications should I need them for weight loss. I met with a tele doctor for 2 minutes she told me my insurance doesn't cover it but that she could send me a thing telling me how much I could pay out of pocket for it. My insurance needed pre-authorization which you could achieve through lab tests but the doctor never ordered any nor asked that I go get lab tests. I was just told here's your out-of-pocket costs if you want to pay for it yourself. My $290 payment was taken out on May 4th my teledoc visit was today May 9th less than one week. I believe the inference from the company is that they would get your insurance to pay for it I don't even think they looked at it because my insurance will cover it had I had labs and prior authorization of which they did not even ask for me to obtain labs. I'm not going to pay a hundreds of dollars a month after already giving them almost $300 for simply a 3 minute phone call with a teladoc, I would highly recommend no one use this company.

  Business Response

  Date: 05/31/2024

  Dear Sir or Madame,

  The customer, *************************, enrolled in a ******************** subscription telehealth program on May 4, 2024. The subscription terms, to which ******************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.Thereafter, on May 9, 2024, ******************** met virtually with a LifeMD affiliated telehealth provider, at which time she was informed that her insurance provider would not cover the cost of the medication she was seeking.On May 10, 2024, ******************** contacted LifeMD and requested a refund and cancellation of her subscription. Per her request, *** ********* subscription was canceled and she was issued a full refund on May 14, 2024. Given the refund and cancellation, we consider the complaint resolved.

  LifeMD

  Customer Answer

  Date: 06/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for weight loss program on March 22, 2024. They billed my credit card $290.25. I made an appointment to speak to a PA on April 16th. I went for labs on April 25th which the results were ready the next day. I have contacted them asking for an answer and was told once reviewed they would contact me. I also have found out the $290 does not cover any medication just a 5 minute zoom call. The medication is over priced and not covered by my insurance. Have asked for a refund. I feel the information given is very misleading. I just want my money back

  Business Response

  Date: 05/31/2024

  Dear Sir or Madame,

  The customer, *******************, enrolled in a monthly LifeMD subscription telehealth program on March 22, 2024. The subscription terms, to which ************ affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.Thereafter, on April 16, 2024, ************ met with a LifeMD affiliated telehealth provider and was prescribed medication. Following the appointment, the treating clinician submitted a request for a prior authorization to ************** insurance provider for approval of the cost of the medication. On April 21, 2024, the prior authorization was denied by the insurance provider. A second prior authorization was submitted, and was denied on April 25, 2024. On May 8, 2024, ************ requested a refund and cancellation of her membership. Per her request, ************** subscription was canceled and she was issued a full refund on May 28, 2024. Considering the subscription cancellation and refund, we consider this complaint to be resolved.

  LifeMD

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th I signed up for a 6 month membership for $387. My appointment wasn't scheduled for 3 weeks. I called to cancel and they offered me an appointment for April 22nd. I had my appointment and was prescribed semaglutide. I was charged another $99. I was told it would take 5 days for the pharmacy to process. I messaged in he app after 5 days and they said it would be ***** days for the pharmacy. Today is May 6th and the 14th day. I called to cancel and get a refund. I was told my prescription shipped May 3rd and I therefore could not cancel. They told me I would receive the prescription tomorrow, May 7th. Later today, a tracking number was sent. It has not been shipped yet. A label has been made.This company has taken on my business than they can handle, and when their business is my health that's concerning. I do not trust that I will be adequately cared for since I am repeatedly lied to.

  Business Response

  Date: 05/31/2024

  Dear Sir or Madame,

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on April 17, 2024. The subscription terms, to which ******************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.Thereafter, ******************** contacted LifeMD requesting cancellation of the subscription, as she thought that medication was included in the price of the subscription. ******************** was offered two months of free membership. On April 22, 2024, ******************** met with a LifeMD affiliated telehealth provider and was prescribed a compound medication, which she paid for separately. ******************** was advised that compound medications can take ***** business days to prepare and ship. The medication shipped on May 6, 2024, 10 business days after the prescription was placed with the pharmacy, and deliver to ******************** on May 7, 2024. ******************** remains a valued customer of ********************. Considering the above stated facts, we consider this complaint to be resolved.

  LifeMD

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/13/2024 I requested money back due to the finding of the reviews on better Business bureau and the high charges I would eventually incur. I canceled on 4/25 and was promised a full refund. 4/30they shipped the medication out anyway when I called to get a resolution they then told me to lower my voice and that I was not getting my money back. When I initially called being a single mom I was told that the charges would be no higher than 290 a month upon investigation I found out that it would be 290 a week at full dose which is a misrepresentation.

  Business Response

  Date: 06/05/2024

  Dear Sir or Madame,

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on April 13, 2024. Thereafter, on April 17, 2024, **************** met virtually with a LifeMD telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. The medication shipped on April 27, 2024, 7 business days after the prescription was placed with the pharmacy, and delivered to **************** on April 30, 2024.On April 25, 2024, **************** contacted LifeMD and requested a refund and cancellation of her subscription. Per her request, ****************** telehealth subscription was canceled and she was issued a refund on May 2, 2024. However, as the medication prescription had already been sent to the pharmacy for fulfillment, the medication prescription could not be canceled or refunded. Given the prescription fulfillment, the subscription cancellation and refund, we consider the complaint resolved.

  LifeMD

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I'm not satisfied because I called and canceled before they even sent the medication out when I canceled and they agreed to my cancellation two to three days later they sent the medication out anyway that I do not need when I called to politely decline they told me to lower my voice I was not yelling nor was I speaking loudly they were very rude and inconsiderate again my complaint is I canceled in plenty of time and they sent the medication anyway I have $300 medication in my fridge that I do not need and can send back that has not been opened the seal has not been broken

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started LifeMD in August 2023, this is now May 2024, been doing shots for weight loss with them and have gain weight instead of loss even though I am exercising and eating healthier, my price started out around $230 per month but each time my injections increased price went up, switched from Ozempic to another but still no weight loss, last charge was $774 end of March 2024, they charge my flex card due to my private insurance doesn't pay for weight loss medications, now my flex card is frozen due to them asking for itemized charges and they sent me something but not itemized so will present to my flex card company and see if I get that taken care of if not than I will have to pay my flex card back, also I asked about not loosing weight and they said that I would have to do it a year before they would refund me any money? Very disappointed but shouldn't be surprise (to good to be true). So I feel I have wasted my time and they gain my money. Very disappointed in my self in thinking they would help me. Received a text from them this week stating that the $774 is for medication for 6 months, asked them why they charge me each month for shipping the medication? Still waiting for that reply.

  Business Response

  Date: 05/24/2024

  Dear Sir or Madame,

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on September 28, 2023. The first six months of the program were provided to ****************** at the introductory price of $387, 50% off the full price of $774. The customers subscription renewed on March 28, 2024 at the full price of $774, as the 50% off introductory price had ended. On September 28, 2023, ****************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which she paid for separately. Thereafter, ****************** again met virtually with a LifeMD provider on six separate occasions between November 30, 2023 through April 29, 2024, during which she was prescribed dosage increases of the medication she was prescribed, which also increased the cost of the medication. On April 29, 2024, ****************** contacted LifeMD and requested documentation for Flex card charges. ****************** also requested a refund, as she apparently has not experienced the results she hoped for with this medication. ****************** was advised that she has not met LifeMDs refund guidelines which require participation in the program for twelve consecutive months. ****************** remains a valued customer of ******************** and, at this time, has not requested cancellation of her subscription.Given the information provided, we considered this complaint to be resolved.

  LifeMD

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After less than a week after signing up, the non responsive nature of the support team and the website being down I asked for a cancellation and a refund. A month later I have received no response and have been stonewalled. Having used several other teledoc services, this has been by far the absolute worst and feel like Ive been stolen from. Absolute rubbish.

  Business Response

  Date: 07/22/2024

  Dear *** or Madame,

  The customer, *** ******* entered into a 6 month subscription on 4/4/2024. An appointment was scheduled for 4/14/2024. *** ******* did not attend the appointment scheduled due to rescheduling for 10/31/2024. *** ******* contacted LifeMD on 5/2/2024 requested cancellation. A refund of $ ****** was provided on 4/17/2024 and the account was downgraded to ********. GIven the refund and cancelation we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised cheaper weight loss drugs and that's what they led me to believe I was paying for, but I'm actually paying an exorbitant amount for just the service which I do not want nor would I have paid for without the promise of the medicine.

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for services based on an advertisement stating that LifeMed would provide online doctors and meds which were easily accessible from home. After signing up, there is a link to download an app where there are several reviews indicating that patients never received their medications after appointments and more and more appointments were strung out without receiving the medications promised. After pulling up BBB reviews I see the same complaints of services not as promised. I immediately emailed asking for a refund and still have not had a response. No services have been rendered, no appointments have been made, and no prescriptions written. I don't want to get caught in the web of what this company has promised over and over and not delivered. I want a refund. They should be shut down!

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Theyve credited and closed my account.
  
  Sincerely,
  
  *************************