Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $378 for a membership on around 4/5/24. I was not aware of membership fees. I thought the $378 was for the Semaglutide. My insurance would not authorize Semaglutide. The cost for this medication was supposed to be $99 for 30 days. On 4/27/24 I put in a request for a refund. Now today I received enough Semaglutide for 10 days. They sent the medication after I requested a refund. I need my money back. These people are very manipulative and always ready to charge your card refund is needed.

  Business Response

  Date: 05/24/2024

  Dear Sir or Madame,

  **************** entered into a 6 month subscription on 4/4/2024. An appointment was scheduled on 4/8 & 4/17/2024. **************** and the provider did attend the appointment on 4/18. The appointment on 4/17/2024 was cancelled by ****************. **************** contacted LifeMD on 4/12/2024 and requested a refund. A refund was provided on 5/2/2024 and the account was downgraded to Flexcare. Given the refund and cancelation we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since I signed up for LifeMD , its website and app have been stuck on server updating for the past two weeks. I have been charged $381 for six months and its already been two weeks out of this time that I cannot even get into the site. I have sent emails that never got a response. I had also uploaded my insurance info and completed the questionnaire, however the site says i never did and when I try to upload again its back showing me that there was an error or website is updating. Cannot see my already booked appointment or do anything on the site.

  Business Response

  Date: 07/19/2024

  The customer, *************************** entered into a 6-month subscription on 4/21/2024. An appointment was scheduled on 5/13/2024 but was canceled by the customer on 5/1/2024. *************************** contacted LifeMD on 5/1/2024 requesting a refund. A refund of $387.00 was provided on 5/1/2024 along with the account being downgraded to Flexcare, a free-to-join, pay-as-you go account. Given the refund and cancellation we consider this complaint resolved.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Re: LifeMD.com. I contacted the firm three times in writing, instructing them not to renew my Rx: twice by email on April 18, 2024, and again by email on April 22, 2024. They ignored the instructions and billed me anyway for $204. I have confirmation that they opened my last email on April 22, 2024 at 7:02 AM. Be very careful in dealing with this outfit. They cloak themselves in the accouterments of a medical practice, but in my humble opinion, they are borderline fraudulent.

  Business Response

  Date: 06/05/2024

  Dear Sir or Madame,

  The customer, ***************************, ordered a prescription drug product from LifeMD on March 26, 2023, and the order shipped on April 6, 2023. When making this order, ******************** affirmatively agreed to enrollment in a subscription program, which would result in another order being placed on June 6, 2023, and the order shipped on June 15, 2023. On June 16, 2023, ******************** called customer support to request cancellation of his subscription and his account was canceled the same day. In his complaint, ******************** indicates he made multiple calls seeking to cancel his account. We do apologize for any frustration. Our records, however, show that ********************** account was canceled on June 16, 2023 and he therefore did not incur any recurring or renewal charges after his June 6, *************************************************************************** accordance with his request, and is not incurring any further charges, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2024, I signed up for Life MD weight loss program. I paid $290.25; I was given a discount for signing up. The first appointment I could obtain was on April 22nd. That was 12 days into my subscription.My provider, *************************** explained to me that LifeMD will only work with me until I was 63 years and 10 or 11 months. The most I could be a patient for your weight loss program was a month or so. ****** gave me the option for one month at LifeMD or getting a refund since I could not have the support and care I subscribed to. ****** stated she would contact billing. I did follow up with billing via email yesterday. I have not had a reply about my refund. Today checking to see if I did get an email, I saw where I could cancel my subscription. Since LifeMD could not fulfill their part of the weight loss program, is the explanation I gave for cancelling. The response is I can use the subscription until July 10th. After that date, my subscription would be downgraded to a free account.I am not cancelling because I changed my mind. Before signing up, I was aware that medications were NOT included with my subscription. I did not know that LifeMD does not provide weight loss care to people 64 years or older. My birthday in June 7, 1960. I did upload my drivers license with my birthdate on it.I am requesting a full refund. My provider did not contact my insurance company. She had to approve that, and prior approval had to be sent to my insurance company. We did not discuss medications, my health, weight loss, etc. We discussed my options which lead me to make the decision to cancel my subscription and get a full refund. It is very frustrating that no one in the billing department has reached out to me. I am making this complaint today, so LifeMD cannot say I waited too long. Thank you in advance for taking the time to respond to my letter.

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  LifeMD was quick to respond and has refunded my subscription fee.  Seeing how quickly this was resolved by reaching out, I believe LifeMD does try to do right by their clients.  It is unfortunate that they have an age cut off, but know they do this in the best interest to the client.

  Thank you for your assistance.

  Sincerely,
  
  *******************
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19/2024 I made a purchase thinking I was going to get the medication .Turns out Im not this website is so misleading .I applied for the $129 a month plan i cancelled my subscription.*** tried messaging support time and called the 1800 number and no response.I would like a full refund back please

  Business Response

  Date: 05/16/2024

  Dear *** or Madame,

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on April 19, 2024. Later that same day, ******************** requested a refund and cancellation of her membership. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ******************** indicates she was under the impression that the cost of medication would be included in the program. Per her request, *** ********* membership was canceled and she was issued a full refund on April 25, 2024.Considering this subscription cancellation and refund, we consider this complaint to be resolved.

  *************************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/4/24 I paid for 6 months on care for $387 after being told I qualified for a weight loss drug (Mounjaro) based on the weight, height, etc info that I provided. I completed a first appointment with someone other than a doctor, and was told I actually dont qualify based off the info I entered. I was told I entered my height incorrectly. I reviewed my profile in the app, and I entered all info accurately. I was told to get blood work done at Quest to see if I qualified and that the tests were included in the $387 I had already paid. I sent a message in the app requesting a full refund and stated I would not be doing blood work, and I did not receive a reply. I looked in the app on 4/19/24 and now my entire profile, medical history, prescriptions, etc has been erased, and I still do not have a refund. I will be taking legal action against this company if I do not receive a refund in a timely manner as it does appear to be a fraudulent online business practice.

  Business Response

  Date: 05/16/2024

  Dear Sir or Madame,

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on April 4, 2024. Thereafter, on April 16, 2024, ************** met virtually with a LifeMD affiliated telehealth provider wherein she was informed that she was not a candidate for the particular type of medication she was seeking without first completing lab work. ************* declined completing lab work and requested a full refund. Per her request, **************** membership was canceled and she was issued a full refund on April 18, 2024.We apologize for any frustrations regarding communication issues. However, once a customers subscription is canceled, their account is deactivated and the customer is no longer able to communicate with LifeMD staff or providers through the patient portal. Considering this subscription cancellation and refund, we consider this complaint to be resolved.

  *************************

• Initial Complaint

  Date:04/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for this product on March 27, 2024 and have not received it as of April 20. Communication with the provider indicated all was good and I was all set, then crickets after my further inquiries.

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive canceled this subscription months ago and ** still getting charged $129.00 a month. I cant get their customer service to assist.

  Business Response

  Date: 05/16/2024

  Dear Sir or Madame,

  ************** signed up for a month-to-month telehealth program membership on 2/19/2024, paying $129 at sign-up. During his first appointment on 2/29/2024, the clinician advised ************** that he would need to wait for the results of his prescription drug benefit check before a prescription could be issued. ************** was charged the monthly fee of $129 for his membership on 3/19/2024 & 4/19/2024, despite still awaiting the results of his benefit check. Due to the delayed benefit check results, a rectifying offer was provided to ************** to obtain 2 months of free service, which he declined. On 3/27/2024 the benefits check results were communicated to ************** along with a notification that he would be refunded the 2 months of service equaling $258. The membership for the customer has been downgraded to FlexCare (a free, pay-per-utilization membership status). Given the refund and free membership downgrade we consider this complaint resolved.

  *************************

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeMD has predatory marketing practices and charges consumers upfront without delivering what is promised. They advertise expert care and access to prescription weight loss medications.I paid $387 on Feb 19, 2024 for 6 months of "weight management" which supposedly was to include 50% off my first order of GLP-1. I have done what was asked (telehealth appointment and bloodwork) and now I have met with a dead end. It took 2 weeks for the first available appointment on March 4. I got the lab work done on March 8 and received the results on March 13. Results were not loaded into my LifeMD online profile for another 3 weeks. I have not been prescribed any medication.LifeMD is an illegitimate business targeting social media users and I would like a full refund. You cannot cancel your payment method through their website. I attempted to cancel my membership, but because I have done what was required, I cannot complete their questionnaire. I have reached out to them on 4 separate occasions but have not received a response.

  Business Response

  Date: 05/16/2024

  Dear Sir or Madame,

  ****************** entered into a 6 month subscription on 2/19/2024 and attended an appointment with a telehealth provider on 3/4/2024. On 4/21/2024 the customer contacted ******************** requesting a refund. A refund of $387.00 was processed for ****************** on 4/22/2024. Given the refund and cancelation we consider this complaint resolved.

  *************************

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid $1,260 to LifeMD for their ***************** program. I had one 30-minute virtual session to establish a weight management plan using GPL-1. The first charge was for $387 to cover membership. The second charge was for $99 for the first dose of Semaglutide, and the third charge was for $774 for membership. During the 30-minute virtual session, we established that I met the requirements to take a GPL-1 and that I would pay out of pocket for Semaglutide to start the process while I waited to get approved by my healthcare provider. Once I received ******** from my doctor, I would switch to a GPL brand covered by my insurance. I was told the first doses of Semaglutide would be sent to my local pharmacy for pickup. When I requested an itemized invoice for the services and medication, I was sent a generic statement. My second request for an itemized invoice was met with the same, and then a discontinuation of my membership, and no medication was ever delivered. When I asked why my membership was canceled, they suggested they couldn't work with my insurance. I had already agreed to pay out of pocket and established in my 30-minute virtual weight meeting that my insurance did cover GPL-1 with a doctor's ******** (hence, me scheduling an appointment with my primary). When LifeMD decided to cancel my membership and services agreed to, I was told I would receive a full refund within 3 to 5 business days. I have not received a refund, and my account through the mobile app no longer works.

  Business Response

  Date: 05/15/2024

  Dear Sir or Madame,

  ************************** entered into a 6 month subscription on 10/9/2023. An appointment was scheduled on 10/19/2023 & 4/2/2024 and were both attended. ************************** was contacted by LifeMD on 4/13/2024 regarding the downgrade of her account, for not meeting the necessary enrollment criteria. A refund of $1260.00 was processed for ************************** on 4/13/2024. Given the refund and cancelation we consider the complaint resolved.

  *************************