Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered, at least I thought I ordered, a weight loss medication from LifeMD. The website is extremely misleading. The amount of $290.00 was immediately taken from my bank account. No correspondence with the "provider." I sent a question asking about tracking the medication to both the front desk and health care team. It took days before there was a response and when there finally was a response I was informed that I would have to wait an additional 5-7 days before any other information would be provided. I am requesting a full refund as I feel like I was completely misled by the company and the way the website portrays its services.

  Business Response

  Date: 05/15/2024

  Dear Sir or Madame,

  ************************** entered into a 3 month subscription on 4/11/2024. An appointment was scheduled on 4/26/2024 and **** attended. ************************** contacted LifeMD on 5/12/2024 requesting to cancel her subscription. A refund of $242.25 and a downgrade to Flexcare was processed for ************************** on 5/12/2024. Given the refund and cancelation we consider the complaint resolved.

  *************************

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consulted with doctor who stated that my medications for rheumatoid arthritis could have a negative reaction when combined with the medications LifeMD prescribes. I have requested within 24 hours of signing up. I have not used their services. I have requested all future subscriptions be canceled and requested a full refund due to Rheumatoid arthritis not listed on their medical concerns when signing up. They claim you can cancel online and stop any future subscription payments on your patient portal. However, there is no feature to cancel your membership or future subscriptions. I have requested refund and have had no response.

  Business Response

  Date: 05/13/2024

  Dear Sir or Madame,

  ****************** enrolled in a 3-month WM membership on 4/16/24. After signing up with LifeMD, ****************** realized that current medications being taken on her behalf will interact with the ****1 medication prescribed from her provider. Communication efforts were made by ****************** were made to LifeMDs care team via messaging system, resulting in the customer requesting cancellation of her subscription. On 4/17/24 a response was sent to the ****************** to advise her that a full refund in the amount of $290.25 was processed along with her membership being downgraded to the FREE FlexCare plan. Given cancellation of her membership and full refund, we consider this complaint closed.

  *************************

• Initial Complaint

  Date:04/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LifeMD under the impression that I would be receiving 6 months worth of prescriptions from a medical professional for weight loss. Realizing this is not the case, the $387 dollars was just for a membership to talk to there nurses in hopes that maybe you can get approved. After numerous failed attempts to contact the company by phone and no way to contact them via email or message to cancel and get a refund. I turned here to BBB.

  I file a complaint earlier this week but wanted to update the complaint information. I used the help desk in the app and was in contact with a *******. She tried to offer me a discount. I politely declined and asked for cancellation and a refund. She said she would send it to customer service. I have since email the company at ************************************ 6 times requesting to cancel my membership and refund my account. I have yet to hear back from anyone. The longer they wait the higher the chance I get a percentage of my money back if anything at all. I have yet to be able to get ahold of anyone via the phone number provided.

  Business Response

  Date: 05/24/2024

  Dear Sir or Madame,

  ************************ entered into a 6 month subscription on 4/11/2024. An appointment was scheduled on 4/26/2024 . ************************ did not attend the appointment scheduled ,due to it being canceled on his behalf on 4/11/2024. ************************ contacted LifeMD on 4/12/2024 and requested a refund. **************************** subscription was downgraded on 4/16/2024 and a refund was processed. Given the refund and cancelation we consider the complaint resolved.

  LifeMD

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for the work you do!!!
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24, 2024 I received my medication from LifeMD. This medication was not covered by my insurance as a Veteran. I requested that this medication information and the notes be sent to my doctor at the **. On March 24, 2024 I contacted LifeMD again and asked to have my medical information shared with the VA and was sent a Release Of Information. I completed the document and returned it immediately to the supervisor. I made contact with the VA on April 12, 2024 and was advised the information has not been received. Today on April 16, 2024 I contacted LifeMD and was again told a medical assistant is working to process my request and it should be done today.

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 3 month weight management subscription with LifeMD. The advertising by the company is that you will meet virtually with a healthcare provider and then have the option to go through insurance or use their compounded medications if eligible for a GLP-1 rx. It took nearly 3 weeks to even get an appointment with a provider (wasting nearly a month worth of subscription). At that point it took another 8 days for anyone to send the prior authorization to my insurance. Although they claimed to have sent it twice, my insurance company never received it. I sent two messages after this with no response. I called and spoke with a customer rep ******** who seemed combative that I was raising concerns about the service. I asked for a full refund and had to coax her into sending me a confirmation email for the refund. I have not seen any refund come through and the confirmation document seemed less than professional.

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used an online dr ********************** for a wegovy script, they are pushing their compounded med that isnt covered by insurance because it is NOT *** approved and as soon as my medication for the actual brand was covered by my insurance and I requested my script be sent to my pharmacy they refused. The medication is hard to get and the offer to get you the coupons if your pharmacy is out, but they never send your actual script so you have to buy their compound its $0 with my insurance why pay them hundred for something not *** approved or covered? Scam to get my money shame on them. I want a full refund or my script

  Business Response

  Date: 05/13/2024

  Dear Sir or Madame,

  The customer, *****************************, enrolled in a ******************** subscription on 04/06/2024. An appointment was scheduled for 04/29/2024 and ****************** attended the appointment. Due to ****************** insurance requirements, a prior authorization was sent to her insurance company. On 04/16/2024, ****************** was prescribed a branded medication and again on 05/03/2024 and prescription sent to her pharmacy. Given the positive outcome of sending prescription to ********************** pharmacy, she remains a valued customer of ******************** today. Given all matter resolved we consider this complaint resolved.

  *************************

• Initial Complaint

  Date:04/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered their sleeping pills a 30 day supply while I was having trouble sleeping in the middle of the night. I called my PCP the next morning who said, no, dont . So I called Life MD to cancel the order 14 different times because no one would answer the phone. I had long phone call waits with no one answering the phone. The call would hang up after a while. I left a voicemail dont remember which option number I hit to get this voicemail, but I tried all of the number options. I hit reply on my order to them through the computer. I also went on their website to the contact us. There was absolutely no answer from Life MD. The package arrived. I wrote on the package return to sender and cancel the order. You guessed it, I just received another 30 day supply on Saturday 4/13/2024. I wrote on the package return to sender, never ordered. I also called my credit card to dispute ANY Life MD charge and cancelled my credit card so they wont be able to charge my card. This is a SCAM company. I want a full refund.

  Business Response

  Date: 05/10/2024

  The customer, ***********************, ordered a prescription drug product from LifeMD on February 01, 2024. When making this order, ************** affirmatively agreed to enrollment in a recurring subscription program, which included periodic prescription order refills, resulting in the placement of a recurring order on 04/07/2024. The terms and conditions to which **************** affirmatively consented, specifically stated that prescription products are non-refundable.On February 19, 2024, *** ****** contacted LifeMD and was on hold for 4 minutes and 18 seconds and **************** abandoned the call. No further communication has been received from ****************. Per LifeMDs terms and conditions, refunds are not allowed for approved prescription orders. We consider this complaint resolved.

  
  

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested refund just a few hours after reading the complaints filed by several sources.

  Business Response

  Date: 05/10/2024

  ************** signed up for a 3-month WM membership on 04/14/2024 at 12:25 pm EST, paying $290.25 with a 25% discount applied. Upon signing up, an appointment was scheduled for 04/28/2024. This patient reached out on 04/14/2024 asking to cancel the payment for the 3-month "supply" and was advised that her insurance will not cover it, and she is not ready for the medication. She then asked on same day for a refund. A LifeMD representative responded advising her that her payment was for a 3-month membership and medication was not included. She was refunded the amount of $290.25 and the account was adjusted to the free plan, flex care.  Given the refund and downgrade to the free plan we consider this matter resolved.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The marketing and messaging behind LifeMD is so misleading. They advertise that a prescription for weight loss medication can be purchased for X amount of dollars and they charge you up front before your telehealth appointment. I thought I paid for a 6 month supply of medication, But once I paid I they finally presented me with the realization that i bought a membership to just talk to a crooked doctor in the future too. NOT FOR THE MEDICATION, WHICH I WAS NOT AWARE OF AT ALL. This vague and misleading marketing is predatory and I feel violated. They grey wash their disclaimer in extremely small font. I have filed a dispute through my credit card company as well. ****************** you should be ashamed of yourself taking advantage of these people. You should get a real practice to help people instead of trying a get rich scam.

  Business Response

  Date: 05/01/2024

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on April 03, 2024. ******************** completed onboarding activities and scheduled an appointment with a LifeMD provider for 04/18/2024. ******************** did not appear for the appointment. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ******************** indicates he was under the impression that the cost of medication would be included in the program. On 04/18/2024, ************************ membership was canceled and he was issued a full refund on April 12, 2024. We do apologize for any frustrations regarding communication issues.

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2024 I payed LifeMD $387 for an appointment and prescription. After I paid I researched side effects and realized some of the medications I currently take *** hurt me. I never received any goods or services so I tried to get a refund. They said I can only cancel my subscription. Since I never received anything Id like to receive a refund since my health could be affected from the product. Thank you,*******************************

  Business Response

  Date: 04/29/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************************, enrolled in a ******************** subscription telehealth program on April 10, 2024. Thereafter, ****************** scheduled an appointment for April 24, **************************************** the patient portal.

  In her complaint, ****************** states that she discovered she cannot take the medication which she was seeking. 

  On April 15, 2024, *** ******** subscription was canceled and she was issued a full refund.  

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD

  
  

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************