Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LifeMD, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the LifeMD questionnaire and paid the required fee of $290 which stated it was for a three month supply of medication on 3/5/24. I was told I had an appointment with a doctor but was never contacted. I have tried to contact the company via phone and email with no success. The patient portal does not allow you to speak with anyone unless you pay for a membership. I would like a full refund of my money as this company has lied and misused my money and information.

  Business Response

  Date: 03/29/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on March 5, 2024. **************** indicates she was under the impression that the cost of medication would be included in the program. However, the subscription terms, to which **************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and a full refund was issued to her on March 27, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the vial for weight loss and paid but it was empty on arrival. I would like a refund of all money sent to LifeMD I believe I was scammed

  Business Response

  Date: 03/29/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on February 12, 2024. Thereafter, ***************** met virtually with a LifeMD affiliated telehealth provider and received a prescription for a medication which she paid for separately. Our records show that the medication was delivered on February 23, 2024.

  On February 28, 2024, ****************** messaged LifeMD stating that the vial of medication appeared to be empty when delivered.  LifeMD escalated the issue to our fulfillment pharmacy, which requested photos of the empty vial.  On March 4, 2024, ****************** provided photos of the vial. ****************** was notified on March 6, 2024 that the photos she provided were too blurry to determine if the vial was empty or not and better quality photos were requested.  ****************** has not submitted the requested photos and has not responded to follow up requests.

  As a courtesy, on March 27, 2024, ****************** subscription was canceled and she was issued a full refund for both the telehealth subscription and the medication.    
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well it would appear after reading just the top most recent complaints about LifeMD **** I too was dooped. I signed up for a 6 month treatment plan of semaglutide injections for ******. I was not able to get an online consultation for a few weeks later even though I paid the full ****** up front. My provider was prompt on joining the video chat, only to inform me immediately of pricing per treatment should my insurance approve. I advised her I was very confused of the additional costs as I was under the impression I had paid for 6 months of injections and was not aware of any additional charges. It was then for the first time through the entire process I was advised I was simply paying for a "membership" to be able to speak with her and like providers to write prescriptions I would then have to pay for. The provider agreed I had fell victim to what sounds as a bait and switch tactic and another case of not reading the fine print. She asked if I wished to move forward, which u promptly advised I did not. She stated she was happy to cancel the request and send it to customer service as she has nothing to do with billing and did not know if I could get a refund for not moving forward. Tried contacting customer service with multiple failed attempts via phone (assuming many folks like myself with the same problem calling in). With no option to contact online via messaging, here I am with others like myself on BBB and probably having to resort to my financial institution. Very disheartening.

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, although they did not offer a full refund. Lifemd states they MUST charge $40.00 as I was seen by a provider. I argued that I was never seen as I was immediately greeted with more costs to me and stated I wished to not continue. I was left with "take it or leave it". If I wanted any refund I must pay the $40.00
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible Experience with LifeMD A Complete Waste of Money I am extremely disappointed with the service provided by LifeMD. I paid a hefty sum of $290.25 a week ago, expecting to receive a product in return, but to my dismay, I have not received anything at all. Despite my numerous attempts to reach out to them through phone calls, emails, and the chat portal on their website, I have been met with absolute silence. The lack of response from LifeMD is appalling and utterly unprofessional.Not only have I not received the product I paid for, but my attempts to cancel my order and request a full refund have also been futile. It is beyond frustrating to be left in the dark without any form of communication or resolution from a company I trusted with my hard-earned money.The complete lack of customer service and failure to deliver on their promises have left me feeling scammed and taken advantage of. I would strongly advise others to steer clear of LifeMD and their deceptive practices. This experience has been nothing short of a nightmare, and I am utterly dissatisfied with the way this situation has been handled.

  Business Response

  Date: 03/29/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, **********, enrolled in a ******************** subscription telehealth program on February 28, 2024. The subscription terms, to which *** **** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  *** **** was scheduled for her first telehealth appointment on March 13, 2024. However, *** **** contacted the LifeMD Care Team on February 29, 2024 and again on March 3, 2024, requesting cancellation of her subscription and a full refund.  On March 4, 2024, *** ****s subscription was canceled and she was issued a full refund. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up hoping for help with a health issue and they have you sign up for a membership before you can schedule the first appointment with an RN. They charged my card $367 and then told me because I live in CA I didnt qualify for treatment. No where did they warn me it was determined on where you live.

  Business Response

  Date: 03/28/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *********************, enrolled in a ******************** subscription telehealth program on February 17, 2024. ************** thereafter met virtually with a LifeMD affiliated telehealth provider to be prescribed a compound medication.  

  However, ************ is a ********** resident and due to **************** regulations our pharmacy vendor unfortunately cannot ship compound medications to residents of **********.  
  Ms. Reeds subscription was canceled and she was issued a full refund on February 29, 2024.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Life MD, is company in question I purchased sleeping pills in December. This did not have any effect on me. They now are saying that I signed up to get pills sent to me on a regular basis. To me this is a way to cheat the customer , and a very unfair practice. I called before product arrived, they want take it back even if in opened. I contacting yall so that there is a complaints on file and so other consumers are aware of this practice.

  Business Response

  Date: 04/11/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************, ordered a two-month prescription drug product from LifeMD on December 27, 2023. When making this order, **************** affirmatively agreed to enrollment in a recurring subscription program, which included periodic renewals, and resulted in another order being placed on February 28, 2024. The order shipped later that same day. The terms and conditions, to which **************** affirmatively consented, specifically stated that prescription products are non-refundable.

  On March 29, 2024, **************** contacted LifeMD requesting cancellation of his subscription and a refund for the recently shipped product. **************** spoke with a customer service representative who advised him of LifeMDs terms and conditions, which do not allow for refunds of approved prescription orders. 

  *** ******* subscription has since been canceled in accordance with his request, such that he will not incur any further recurring charges. 

  Considering the fulfillment of the customers order and subsequent cancellation of his subscription pursuant to his request, we consider this complaint resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership details are misleading. I signed up for a 6 month program before reading any reviews. Claimed weight loss product for x amount of dollars when in fact that cost was for telemedicine membership only. Since I have my own insurance, I do not need or have any reason to pay for telemedicine. I went to their site and canceled my membership less than 30 minutes after subscribing. I got notification that it had been canceled. It had in fact NOT been canceled. When I log in, it says I will be downgraded to their free membership in August 2024. I have tried calling, emailing, and sending a message through their website with no response and no return of my money for a service I will not use. They claim a money back guarantee, but don't cancel and refund your monies upon request.

  Business Response

  Date: 03/18/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************************, enrolled in a LifeMD subscription telehealth program on February 23, 2024.  ************************ indicates she was under the impression that the cost of medication would be included in the program. However, the subscription terms, to which ********************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and a full refund issued to her on February 26, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel my membership and have left messages for LifeMD on their app and have called their customer support. They have not responded to my messages or called me back and they don't provide customers with any way of canceling auto renewals on their own. As a result, I'm being ************ renewal fees and have no way of canceling auto renewal.Also. LifeMD provides NO WAY of changing mailing address, so prescriptions that I can't cancel are being sent to the wrong address.

  Business Response

  Date: 03/18/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************, enrolled in a ******************** subscription telehealth program on August 23, 2023.  The first six months of the program were provided to ************ at the introductory price of $387.00, 50% off the full price of $774.00.

  The customers subscription renewed on February 23, 2024 at the full price of $774.00, as the 50% off introductory price had ended. ************ contacted LifeMD on February 25, 2024 to cancel his subscription due to the price increase, and was issued a refund of $774.00 that same day.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16 Feb 2024 I set up an appointment with this business. Advertised provider would be available in a short amount of time and they would work with your insurance company and take approximately 72 hours. Shortly after scheduling my initial appointment I received notification through the app and text that my appointment would have to be rescheduled for over a month after my initial enrollment. That is unacceptable if you are paying for monthly services. I even provided recent lab work results with no response. . This company has advertised that is misguided. It aims to make the consumer believe you would see a provider in a timely manner and would work with your insurance which does not happen. They claimed to be giving a discount for a six month but it takes over a month to see a provider. ,THAT IS NOT how its advertised. I canceled my account on 22 Feb 2025 as soon as I checked the bbb website and saw all the complaints listed and the one star rating. I have yet to get acknowledgment that I canceled prior to using any of their services and never receiving any products and never speaking to anyone who offered me any type of guidance, I am requesting a full refund. This advertising is false advertising, seems fraudulent. I have received NOTHING from this company. No phone call, no appointment , no products, no prescription. Please refund me in full.

  Business Response

  Date: 03/18/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on February 16, 2024. 

  After a careful review of *** ******* case history, we understand her frustration in regards to the appointment scheduling process and the cancellations she experienced.  We apologize for any frustration the customer experienced related to the scheduling process. 

  *** ******* subscription has been canceled and she was issued a full refund on February 25, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed up for LifeMD and I have been charged $387 and want to cancel/refund since not engaging in first services in initial 30 days as policy says refund available. I have reached out to LIFEMD and now they have blocked me so i cannot engage in conversation with them anymore. I am owed my refund and want to pursue further action if this is not resolved.

  Business Response

  Date: 03/05/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************, enrolled in a ******************** subscription telehealth program on February 19, 2024. Later that same day, ************ requested a refund and cancellation of her membership. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ************ indicates she was under the impression that the cost of medication would be included in the program.  

  Per her request, ************** membership was canceled and she was issued a full refund on February 19, 2024.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 

  LifeMD