Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up with this company it misled me to believe that the 6 months that I signed up for would also include the cost of the medication! Lifemd charged my credit card before my account was even completely set up! That should have been a red flag! Lifemd doesnt bother informing you that the medication is completely separate until after your account is set up and email is verified! I have tried calling them 4 times now and sit on hold for over 30 minutes each time to only get disconnected each time! I have also sent an email demanding a full refund of my $387.00! I have not even used any of their services and am still waiting on a response from the email! I have contacted my credit card company and looks like I will have to filed a dispute claim against them for fraud!

  Business Response

  Date: 03/15/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************, enrolled in a ******************** subscription telehealth program on February 17, 2024 and requested cancellation of her subscription that same day. ********** indicates she was under the impression that the cost of medication would be included in the program. However, the subscription terms, to which ********** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and a full refund issued to her on February 17, 2024. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unaware the cost of medication was seperate, I thought it was included in my $290 that I paid upfront.

  Business Response

  Date: 02/23/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on February 13, 2024. Although the terms of the program expressly state that medication cost is not included in the subscription fee, **************** indicates she was under the impression that the cost of medication would be included in the program.  

  Because the customer was under the mistaken belief that medication cost was included, her subscription was canceled and a full refund of $290.25 issued to her on February 13, 2024.  
  
  Considering this subscription cancellation and refund, we consider this complaint to be resolved.    
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifemd pop up on my social media account. I filled questionare and paid ****** before taxes for their services. I filled out my profile and added my insurance card. A few days passed and nothing updated, I sent a message through patient portal. I did not get a response. I sent another message, no response. I called and left messages, no call back no customer service. I had this for about a week and no communication from them. I just want my money back. This people are scamming us.

  Business Response

  Date: 02/23/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on February 3, 2024, at which time he provided insurance information so that LifeMD could verify his eligibility for coverage. The insurance verification process can take up to 10 business days.

  On February 13, 2024, ********************** canceled his subscription after expressing frustration with communication response times and the efficiency of the process.  He was issued a full refund. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD

  
  

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a full refund. I was under the impression that the medication would be included in the $290 fee. After looking around more online and on the LifeMD dashboard I noticed that was not the case. This information should have been present upfront. It is advertised that the $290 is for a 3 month supply. Please refund me my full $290.25 that was paid on 10 February 2024 with a pending charge to be pulled from my account on 11 February 2024.After looking online I have saw that many others have had the same impression and problem. I want nothing to do with this company other than receiving my refund.

  Business Response

  Date: 02/23/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *********************************, enrolled in a LifeMD subscription telehealth program on February 10, 2024. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ****************** indicates she was under the impression that the cost of medication would be included in the program.  

  Because the customer was under the mistaken belief that medication cost was included, her subscription has been canceled and a full refund issued to her on February 22, 2024.     

  Considering this subscription cancellation and refund, we consider this complaint to be resolved.
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered on the life MD website for weight management medication and was informed I would need a consultation. They billed me $290.25 in November 2023 and $387 in Feb 2024 and I received no care at all. I have contacted them for a full refund and have received no response

  Business Response

  Date: 03/01/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on November 2, 2023. At the time of her enrollment in the program, the customer affirmatively
  consented to enrollment in the subscription program at a 25% discounted cost of $290.25 for her first three months.

  ******** was scheduled for her first telehealth appointment on November 24, 2023, which she did not attend. The customers subscription renewed on February 2, 2024 at the full price of $387.00, as the 25% off introductory price had ended. 

  Since the customer indicated in her complaint that she never intended to sign up for the subscription and never utilized any of the subscription services, we have refunded her the full amount of $677.25.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved.
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was prescribed a sleep med that was awful. I took one pill and didn't realize I had signed up for a subscription at $200/ month. I essentially paid $400 for 1 pill. They should refund all of my money and make it more clear on the website that it is a subscription service.

  Business Response

  Date: 03/01/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, ordered a prescription drug product from LifeMD on November 30, 2023, following authorization from an affiliated medical provider.  When making this order, **************** affirmatively agreed to enrollment in a subscription program, which included periodic renewal orders.

  Since the customer indicated in his complaint that he never intended to sign up for the subscription, his subscription was canceled and he was issued a $204 on February 6, 2024.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD

  
  

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I was never issued a refund. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 03/26/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, ordered a prescription drug product from LifeMD on November 30, 2023, following authorization from an affiliated medical provider.  When making this order, **************** affirmatively agreed to enrollment in a subscription program, which included periodic renewal orders.  **************** also consented to LifeMDs terms and conditions, which indicate that prescription products are non-refundable. 

  Since the customer indicated in his complaint that he never intended to sign up for the subscription, his subscription was canceled and he was issued a $204 refund on February 6, 2024.  

  On March 21, 2024, **************** supplemented his original complaint stating that he had not received the refund.  However, our records show that **************** was issued a refund of $204 on February 6, ********************************** 2856.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD

   

   

  
  

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 10/16/2023 I contacted the business for GLP medicine specifically *******. There statement said 30-60-90 month 12 month supply's.I signed up for a 6 month, and they scheduled an interview, I read more about the interview and what they charged me for 6 months was a weight loss program. I contacted them and they said they would escalate to management to discuss if they would refund. I never had a meeting, and they removed my account and access with no refund or communication back. I have called and left 3 messages and no return.

  Business Response

  Date: 03/01/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************, enrolled in a ******************** subscription telehealth program on October 13, 2023. The subscription terms, to which ************ affirmatively consented, specifically stated that medication costs are not included in the program fees. 

  However, after enrolling in the program, ************ contacted LifeMD customer support indicating he was under the impression that medication costs would be included. *** ***** subscription was canceled on October 22, 2023 and he was issued a full refund.  

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this to let other potential customers of theirs know that they will be completely wasting any money that they give to them. There advertisements are INCREDIBLY deceptive and I noticed they said that anyone who files a complaint was mistaken about the fees including the product theyre selling for weight loss. People are mistaken only because their ads are so misleading. They say that medication will be dispensed for the original payments. I ended up spending nearly $500 for membership and one vial that I suspect was nothing more than tap water after a phone call with a doctor that lasted roughly 60 seconds. They say they will not bill your charge card until what they will be sending is confirmed, but this was false. I only keep limited funds in this account because of scammers like them and did not authorize the charge because they would not confirm what they were sending me. I accrued fees from my bank because they reneged. Then they charged me AGAIN to get the medicine. They continually send emails asking for more payments but wont say what they were going to change since the medication in the vial had no effect WHATSOEVER!. Do not waste your money or time with them. Their advertising is deceptively fraudulent and the product is useless. I am not able to locate any direct phone numbers for them - Im sure we all know why.

  Business Response

  Date: 02/22/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on November 27, 2023 at a cost of $290.25. The subscription terms, to which ****************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  Thereafter, ****************** met with an affiliated provider and was prescribed medication, which she paid for separately at a price of $120.75.  The customer complained that she found the medication ineffective after only two doses. Our clinical staff, however, advised the customer that it can take significantly longer for the medication to have a noticeable effect.  

  ****************** contacted customer service on January 21, 2024 to cancel her subscription.  Her subscription was canceled on February 1, 2024.  Because ****************** met with a provider, received treatment, and received her non-refundable prescription medication, she is not *********** a refund. Nonetheless, as a courtesy, we are refunding $145.13 (half her initial subscription fee).  

  Considering this subscription cancellation and partial refund, we consider this complaint to be resolved. 
  
  LifeMD
  

  
  

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, January 19, 2023, I filled out a Medical Intake Form on the LifeMD website requesting their menopause treatment consisting of EstroGel 0.06% and Progesterone. Upon submitting the request, my credit card was immediately charged $87.00. At 11:45am that same day, I received a message from LifeMD thanking me for my order number ******* stating that an assigned physician will review the intake form within 1 6 hours and that it will either be approved or the assigned doctor will reach out to me directly via the portal if they have questions prior to proceeding with the prescription. It is Monday, January 29, ************************************************* a message from a physician. I sent multiple messages to the LifeMD support via email (to ******************************** and ********************************** and via the portal everyday of last week with a final request for an update on Friday, January 26th. The replies are the same which I consider canned responses: Thank you for reaching out to us! We apologize for any delays you may be experiencing and understand how frustrating it is. Your message has been sent to the physician, please allow 24 to 48 hours for the physician to respond. We are working diligently to fulfill and ship your product. Thank you for your patience. Considering LifeMD states the initial review and response time as 1 6 hours, I think that Ive been more than patient waiting 10 days now. I am requesting a full refund of the $87 because, it appears that LifeMD is unable to find a TN-licensed physician to review my intake form. I have used other telehealth providers in the past and I have never had to wait this long for a response. Its unprofessional and unethical that a telehealth provider would charge a potential patient for a medical service and leave them hanging. I see that they have 1.17 out of 5 stars on the BBB site. I wish I had checked BBB before placing my requesting with LifeMD.

  Business Response

  Date: 02/01/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************************, ordered a prescription drug product from LifeMD on January 29, 2024. 

  However, the provider thereafter sent a follow up question to **************** through her patient portal, to which she has not responded.  The requested prescription therefore has not shipped as it was placed on hold pending a response to the providers question.  
  
  If the customer logs into her portal and responds to the providers question, it will remove the hold on the order process and allow the provider to determine if she is eligible for the medication.  

  LifeMD
  

  
  

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  On Thursday, Feb. 1st, I received a phone call from ******** at ******************** stating that I must pay them $69 before they can ship out the EstroGel. She knew nothing about the progesterone thats supposed to come with the original request I placed on the LifeMD site on Jan.19th. When I explained to her that I had already paid $87 on Jan. 19th to LifeMD for EstroGel and progesterone, she was shocked. I told her that on January 30th, I had received a message from ***************************** stating that I was eligible to begin taking EstroGel. He said that the prescription was sent to the partner pharmacy and that it would be delivered to my door within the next few days. There was no indication of payment to a pharmacy. He gave instructions on how to use the EstroGel and it stated, Be on the lookout for your EstroGel delivery; it should be arriving within the next few days. I told her it didnt state that a pharmacy would be calling me directly looking for an additional payment. ******** was very surprised to hear all of this and said that shed **** this down in their file. She said shed never heard of LifeMD and I actually had to spell it for her. She said all she knows is that they got a prescription request for ******** from a *********************************, but that she didnt know anything else about who he was or what company he was representing.I told her that I was working with the BBB on a complaint of LifeMD because this entire process has been incredibly frustrating. I am attaching the entire chat history from the LifeMD site from Jan. 19th through Feb. 3rd;the Order Receipt and emails from LifeMD dated Jan. 19th and Jan 22nd indicating an initial turnaround time of 1 6 hours and the other stating that the next email I receive would contain a tracking number and carrier information after they ship the prescription. I believe LifeMD is doing a bait and switch. They took my money and have not provided anything that they promised. The next step will be notifying people via social media about my experience with LifeMD because this is, by far, the worst experience Ive ever had with a telehealth company or any type of company for that matter.
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 02/16/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************************, ordered a prescription drug product from LifeMD on January 19, 2024. 

  However, the provider thereafter sent a follow up question to **************** through her patient portal, to which she did not respond.  The requested prescription did not ship as it was placed on hold pending a response to the providers question, and therefore could not be fulfilled without the required missing information. 
  
  **************** alleges in her complaint that someone from ******************** contacted her requesting additional payment.  While this pharmacy is a vendor partner of LifeMDs affiliated medical network, they are an independent third-party vendor and we cannot speak for them other than to say that such outreach, if it occurred, was not at the direction of LifeMD.  

  As a courtesy, *** ******* prescription order has been canceled and she was issued a full refund of $87 on February 9, 2024.  Given this cancellation and full refund, we believe this complaint should be considered resolved.  

  LifeMD
  

  
  

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for what I was being told to get a 6. Month supply of Ozempic. After paying it then makes me make an appointment and then tell me about checking out my ** pay for the Ozempic. I was **nfused because they advertise 6 months for $389. I sent them a message to get clarification if this is bate and switch. So I decide to get clarification when I had my appointment and the provider was a no show. ***************************** FNP-C did not arrive to the appointment by 02:15 PM is when I logged off. The appointment was from 2:00-2:15 PM. I have video of my phone screen to prove this.

  Business Response

  Date: 02/20/2024

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on January 21, 2024. The subscription terms, to which ****************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.

  On January 25, 2024 ****************** was scheduled to meet virtually with a LifeMD affiliated telehealth provider.  According to the provider notes, technical issues prevented ****************** from connecting to the platform.  

  *** ******** subscription was canceled and he was issued a full refund on January 26, 2024.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  
  LifeMD