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Business Profile

Telemedicine

Rex MD

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    pills sent were not what they claimed to be. asked for a replacement or refund and was told "not our company policy" sent several requests for rexmd to correct the problem over four weeks and **** denied any responsibility. Do not trust this company, they stole two hundred dollars from me!!!!!

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My checking account was charged for products I never ordered I previously had a subscription but cancelled it last August.Ive requested a refund several times Its approximately $300 and is causing stress and a financial burden

    Customer Answer

    Date: 04/17/2025

    Better Business Bureau:

    At this time, I have not been contacted by Rex MD regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up on March 10th, completed my intake by March 11th, and soon after, I messaged through the member portal requesting a different dosageno response. I followed up multiple times, including a request to cancel, but was ignored. Seeing no response, I emailed support, clearly stating my dissatisfaction and requesting cancellation. I specifically instructed them not to send any prescriptions or charge me, as I refused to work with a company that disregards communication.Over a week later, I suddenly received an approval email from a doctordespite my clear cancellation request. Shortly after, my card was charged. While on vacation, I had to call customer service since no one ever ***lied to my portal messages or emails. The *** I spoke with was rude and dismissive, claiming I wasnt eligible for a refund because I authorized the charge during intake. However, I agreed under the assumption that RexMD would provide proper communicationyet they ignored my inquiries but responded when it was time to charge **** explained that my portal messages went unanswered, and the *** insisted only the doctor had access to them. However, I pointed out that theres an option in the portal to choose who receives messages, which he seemed unaware of. If only the doctor could respond, why werent my concerns addressed before medication approval? I also mentioned my support email requesting cancellation, to which he ***lied that they receive many emails. That is not an excuse to ignore customers.His tone became hostile when I pressed for answers, yet the facts remain: RexMD ignored my inquiries, failed to provide adequate customer service, and approved medication without addressing my concerns. They refused a refund despite not even shipping the product yet. I demand my money back and strongly advise others against using this company. If they do not refund me, I will dispute the charge with my bank, especially since the card used is not even in my name.

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was scammed by this company! They were supposed to send me a medication that Ive been on previously, so I know that it was working for me and they sent me water! It does not have ANY EFFECTS!

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Is a prescription that I need to authorize each month, I didn't authorize it, they billed my credit card and didn't ship the medication. I asked for a refund, and they said no. So now they have the medication and the money

    Customer Answer

    Date: 01/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *****



     

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $199 for my order on November 21, 2024, via credit card ending 3573, and have received absolutely no communication, nor my order from RX Med.I believe this may be a scam and as such, I am reporting this company to the BBB.If RX med would respond to me immediately, and let me know the status of my order, this could all have been avoided.Sincerely, disgruntled *********** ******* ***********************************************

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    At this time, I have not been contacted by Rex MD regarding complaint ID ********.

    Sincerely,

    ** *******

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a mail pharmacy prescription with RexMD. The prescription expired and I did not plan on renewing nor did I want to continue deliveries. The site had said the prescription had expired and cannot be shipped unless renewed. You would think that would be enough to no longer be charged. Lo and behold, the company charged for a prescription that I did not renew and they did not and could not ship. I called and they said they can cancel future orders, but they cannot refund or cancel the one they charged for EVEN THOUGH THE ORDER HAS NOT BEEN SHIPPED, NO PRODUCT WAS DISPENSED, AND NO PRESCRIPTION WAS RENEWED. You're telling me you have no ability to cancel an order that cannot and will not be filled? That is straight up stealing money from people. If I don't receive a refund, I have no choice but to dispute the charge and file a chargeback.

    Customer Answer

    Date: 11/13/2024

    Better Business Bureau:

    At this time, I have not been contacted by Rex MD regarding complaint ID ********.  They continue to contact me via automatic messages to "renew prescription" and other bogus offers even though I had contacted them before filing the complaint to both ask or a refund, which they did not provide therefore necessitating the complaint, and to also cancel any future orders. 

    Sincerely,

    ******** ******* ***********

  • Initial Complaint

    Date:10/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called in February 2024 to end my subscription. I did not want to receive product ever 30 days.March, ****** **** June, July, August I was not charged and did not receive product. Starting in September Rex MD started charging me again. I called today because I see in my bank a pending charge for October. I called and the Supervisor said they can't cancel the order. I told her I was charged last month but did not receive product because I moved.

    Customer Answer

    Date: 10/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by Rex MD regarding complaint ID ********.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came upon an ad from Rex MD. They asked me some questions and the next thing I know they said I could get semi-glutide for $151. I gave them my credit card number and they charged me a $49 doctor's visit. The charge came from Life MD. Then I was contacted by someone from a company called Zealthy. They approved my request for semi-glutide and they charged me $151. It was very confusing because there were three different companies and I couldn't figure out why. Then someone from ******* reached out and said they were sending the prescription into my Pharmacy and I told them I wasn't eligible for that and they told me they would send me the semi-glue tide for and I heard nothing back. The next thing I know I get the semi-glutide in the mail and it has an expiration date of September 28th of 2024. That gave me one month to take a 3-month supply and it was very dark and cloudy so I wanted my money back. I've sent several messages and requests and no one has ever contacted me. The main complaint that I have is they are selling expired medication and that's horrendous!

  • Initial Complaint

    Date:07/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed July 13th. They immediately billed my PayPal account, which was suspicious. Then I received a text telling me I needed to pay money for my order to go through. I called them and complained about the text. The agent said "Those just come out". I told him I thought they were a scam and that I wanted to cancel the order. He told me he was cancelling the order and proceeded to hang up. No mention of a refund was given. Next I got a text saying they needed more information to fulfil my order. I called and told them I had canceled the order and that I filed a complaint with PayPal and PayPal is "working on it". Today 7/23, I got a text saying that my order was approved and it was being shipped. I called today and they said the order can't be cancelled and that the order was shipping. I'm sure you already know that this company is a SCAM! Please get me a refund.

    Business Response

    Date: 08/15/2024

    Complaint ID: ********

    Dear Sir or Madame:

    We write in response to the above referenced complaint.

    On July 13, 2024, the customer, *************************, made a purchase for medication. When making this order, ************** affirmatively agreed to enrollment in a subscription program. The terms and conditions, to which ************** affirmatively consented, specifically stated that prescription products are non-refundable.

    On July 19, 2024, ************** contacted Rex MD and requested cancellation of his subscription and current order. Per his request, ************** subscription was canceled, however, as outlined in our terms and conditions, the medication order could not be canceled or refunded. 

    The medication order was delivered on July 27, 2024.

    Given the clarification of the complaint received, fulfillment of the medication order and along with the cancellation of the customers subscription, we consider this complaint resolved. 

    Rex MD


    Customer Answer

    Date: 08/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Rex MD is NOT a BBB Accredited Business.

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