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Business Profile

Trade Publications

Portfolio Media, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been a loyal reader/customer of this law related news website since they first started, years ago, as a good but struggling alternate to the only other ******** law newspaper, New ***************** which is in my opinion staffed by people who could care less about their readers/customers and were also in my opinion extremely over-priced. I was always on a first name basis with the administrative staff and leadership of Law360 until a few months/years ago, during the COVID19 pandemic, when it seemed all the good people left the company only to be replaced by disorganized, distant, and clueless staff instead. So imagine my surprise when I was told, over the last few weeks, that if I did not pay an "overdue balance completely created by them because they did not charge my credit card on file every month (as was our contractual agreement, more than approximately $2000 in total) that they would cut off my services/subscription, even though (1) everything prior to February 4, 2023 must be written off due to our chapter 7 bankruptcy filing in case 23-22095, (2) it was their error/mistake for forgetting to charge ** monthly, and (3) I wanted to continue onwards only pay our monthly rate as per contract. The people I spoke with were altogether rude, cold-hearted, greedy and could care less about me as an aggrieved and disregarded long time customer. Please note that they are openly committing a federal crime by ignoring the automatic bankruptcy stay and continuing to try and collect/harass on a past debt entirely created by their own staff and which could land them with sanctions, fines, fees, even jail if we decided to prepare and file a Notice of Motion for Contempt of Court for our bankruptcy case. Please investigate and advise.

    Customer Answer

    Date: 05/19/2023

    Better Business Bureau:

    At this time, I have not been contacted by Portfolio Media, Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

Portfolio Media, Inc. is NOT a BBB Accredited Business.

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