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Business Profile

Travel Agency

Fareportal Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fareportal Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fareportal Inc. has 8 locations, listed below.

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    Customer Review Ratings

    3.9

    Average of 1,004 Customer Reviews

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    Review Details

    • Mark y

      Date: 10/17/2022

      Mark y

      Date: 10/17/2022

      Ever since I mistakenly chose the premium seat assignments I have been trying to change to non premium. At first there was only one flight with premium seats. Now I see there are premium seats on the first let of my trip that I did not choose. Why are my seats changing? I already call your customer service to correct this problem and **. Why can't you leave my seat assignment alone after I choose them? Why do they keep changing to premium seats?

      Fareportal Inc.

      Date: 10/31/2022

      Our respresentative has spoken wiht this passenger and asissted with his concerns.

    • Alexis F

      Date: 10/17/2022

      Alexis F

      Date: 10/17/2022

      Great price & found exactly what I needed. It was a great experience. I would do it again.

      Fareportal Inc.

      Date: 10/27/2022

      Thank you for you kind remarks. We look forward to assisting with your future travel needs.

    • Francis G

      Date: 10/13/2022

      Francis G

      Date: 10/13/2022

      Booked a flight to from ******* to ********* ************ for January 2023. The flight was changed several times. The premium economy tickets I paid for were downgraded to "mixed cabin". I have spent many hours trying to reach cheapoAir to no avail. I have been put on hold for more than an hour at a time. In the meantime, an alternative flight which I wish to book has increased in price. Will never use them again. They are quick to answer for new purchases but are impossible to get through to for customer service. I will not recommend them to anyone.

      Fareportal Inc.

      Date: 10/20/2022

      Our representative has spoken with this customer and a new ticket has been issued for his chosen flights.

    • Franklin O

      Date: 10/12/2022

      Franklin O

      Date: 10/12/2022

      DO NOT USE THIS COMPANY ( CHEAPOAIR) !!!!!I Lost a family member as a result had cancel my flight 1 week before the Flight and a day after my booking, CheapOair told me ****** Airlines has my money however after speaking to ****** Airline they Confirmed to me that the money was still with CHEAPOAIR and cheaOair was responsible for my refund . CheapOair has always lied with a different excuse each time I call ************* will never give you a refund and will lie to you that your money is with the Airline.I wish i could give a -0 Star Review. Horrible experience always from innocent American and ******** Customers

      Fareportal Inc.

      Date: 10/14/2022

      We have advised this customer that we have submitted his request to the airline. Only they can authorize a refund from their company. We will advise him once we have gotten their response.

    • GREGORY R

      Date: 10/12/2022

      GREGORY R

      Date: 10/12/2022

      BOOKING SITE WORKED WELL APART FROM I COULDNT INCLUDE BAGGAGE ON THE RETURN LEG FROM ****** TO ********., EVEN THOUGH IT WAS INCLUDED ON THE INBOUND LEG TO ******.SO I GUESS YOU CAN TAKE YOUR BAGS, BUT YOU CAN'T BRING THEM BACK!PLEASE CLARIFY FOR ME WITH AIR *******.REGARDS ***********************

      Fareportal Inc.

      Date: 10/13/2022

      Thank you for your kinds remarks. If we can answer questions for you please contact us with your 8 digit booking number and we will be happy to assist

    • Yoleisis M

      Date: 10/11/2022

      Yoleisis M

      Date: 10/11/2022

      Was looking for a while on best fares and finally found it. Thank you

      Fareportal Inc.

      Date: 10/21/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs.

      Fareportal Inc.

      Date: 10/24/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs.

    • Jon G

      Date: 10/09/2022

      Cancelled a flight from ******* to ****** - our cruise ship was not allowed to dock in *******, where we were to leave cruise and fly home, instead ended in *****.
      ******** refused a refund and offered a credit. I attempted to book new travel but was advised that it had to be on the airline, Air ******** (AP), on which our cancelled flights were booked. I check AP destinations and decide to book round trip flights to domestic destinations served by ** and request help from Cheapair. The email response from Cheapair is "no problem, just advise what city and states you wish travel to and from." I submit an itinerary and am now advised that any flight I book using my credit must originate in *******. Seriously?

      ************ loves flight problems as it gives them an opportunity to profit from your travel misfortunes.

    • Frank H

      Date: 10/07/2022

      Frank H

      Date: 10/07/2022

      Great price & found exactly what I needed. Just read the fine print, they almost booked me on a suggested alternate date.

      Fareportal Inc.

      Date: 10/13/2022

      Thank you for your kind remarks and the helpful suggestion.

    • Kimberly K

      Date: 10/07/2022

      Kimberly K

      Date: 10/07/2022

      When I called, the lady said she did not see the fare I was seeing. I felt she was no help at all. I did end up booking myself. Now I have a concern. My driver's license has my full middle name. My reservation just had the first letter of my middle name because that is how it is on my credit card I paid with. Will that be a problem? I know it is picky, but everything nowadays is so picky. I would hate to be kept from my flight because my ticket says M for my middle name but my license spells out ****, you know? I could call the 646 number, but will I be on hold forever?

      Fareportal Inc.

      Date: 10/14/2022

      The ticket must match the name on the government ID. On domestic flights the airport personnel are usually more lenient than they can be on international flights. You may want to contact the airline to see if they can add documentation of the full middle name.

    • Kevin M

      Date: 10/07/2022

      Kevin M

      Date: 10/07/2022

      Just a few clicks and we are good to go. This is not my first time using CheapOair. Have had good results.

      Fareportal Inc.

      Date: 10/10/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs.

    Fareportal Inc. is BBB Accredited.

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