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Business Profile

Tutoring

Brainfuse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying for this service and the minutes get taken out of the account. My minutes keep getting wasted because the Tutors take the minutes then I cannot find a mentor or tutor who knows Engineering. or Materials Science, I am having difficulties finding a tutor that has higher knowledge in sciences. There are no *** or Masters level and research Mentors in STEM careers, when it comes to Brainfuse they claim there the best service. The issue is finding the help i need when it comes to Engineering, Materials Science Finding the experts or in Mechanical Engineering. Brainfuse should be offering additional tutors who are trained in the field if i have to pay for this service out of pocket. The other issue is that brainfuse use to have Nursing 24/7 they have limited that help to not being 24/7.

    Business Response

    Date: 03/17/2025

    Formal response to complainant attached above and also noted below:

    ***** *** ****
    *** ******* ***** ** *** **** ******* ********** *****

    RE: BBB Complaint ID #********

    Dear *** *************** you for bringing your concerns to our attention. We appreciate your feedback and understand the importance of accessing highly qualified STEM tutors, particularly at the graduate level, as well as having enhanced tools for document sharing and collaboration.


    First, we would like to clarify that Brainfuse does not charge students directly for our services. Our tutoring services are provided free of charge to students and end users through partnerships with schools, libraries, and other institutions. Because Brainfuse has not charged or collected any payment from you directly, we are unable to issue a refund. However, we encourage you to reach out to ********************************* through which you accessed our services.

    We understand that you have already spoken with our customer service team, and we sincerely apologize if there was any miscommunication regarding your request. We are always working to improve our support services and tutoring availability. Your request for more specialized STEM tutors, additional document upload capabilities, word processing tools, and video/audio features has been noted and shared with our development team for future consideration.

    If you have any further questions or need additional assistance, please feel free to reach out to us at ************ or *********************************************************.

    Sincerely,

    **** ******
    ***** ********** *******

    *** ****** ******** ****** ******* ********* ********* ********

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The "business" had a job posting on Indeed for an essay reader/tutor position to which I applied. A program manager from the company emailed me with hiring paperwork and said that upon receipt of the paperwork, I would have a tutor account created on the company website so that I could begin receiving students. Hiring paperwork required the typical information including address and social security number. At the time, I Googled the business and found them to be legitimate. However, I'm now thinking this business may be a scam because they are not BBB accredited and requested SSN info over email. After I sent everything in, they told me they would not be proceeding with hiring me for the position. I am a Ph.D. student at the top university and program in the world for my field so it couldn't have been a qualification issue. Nor do I have any criminal issues in my background. I've already sent them all of my information so I'm fearful that I may have just sent my personal address and social security number to scammers. A follow-up email to inquire about the termination of the hiring process was not answered. I would like to make sure that the information in the email they received from me is deleted by the company and that they change the hiring process to not include the sending of personal information over email for future applicants.

    Business Response

    Date: 10/27/2022

    Hi *********:

    I wanted to follow-up personally with regard to your concerns of sensitive data. As on online education provider licensed in the ***************** who works with students of all ages in all States, we are fully compliant with all State and Federal Laws regarding Privacy and Data Security.

    Among those, the ************** Education Law 2-d, ***************** Rights and Privacy Act (FERPA), and Childrens Online Privacy Protection Rule (COPPA). Additionally, I have attached a copy of our Disposal of ************** Policy for your peace of mind.

    All applicant files are deleted and destroyed in accordance with this policy. Please know that privacy is tantamount to protection here at Brainfuse. A such, no personal information is ever shared or sold. Brainfuse is also a signatory to the Student Privacy Pledge whereby adherence to a strict policy governing personal information is required. 

    If you have any questions, please feel free to contact me.

    Thank you and enjoy the rest of your week!

    *********************, Chief Compliance Officer
    ********** ****
    *** ***********  ********* ** *****
    ** **************  ** **************

Brainfuse, Inc. is NOT a BBB Accredited Business.

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