We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Urgent Care Clinic

ModernMD Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for ModernMD Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ModernMD Urgent Care has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ModernMD Urgent Care

      85 Broad St Fl 18 New York, NY 10004-2783

    • ModernMD Urgent Care

      68 Graham Ave Brooklyn, NY 11206-4017

    • ModernMD Urgent Care

      1169 Liberty Ave Brooklyn, NY 11208-3308

    • ModernMD Urgent Care

      916 Flatbush Ave Brooklyn, NY 11226

    • ModernMD Urgent Care

      1248 Fulton St Brooklyn, NY 11216-2003

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 21, 2023 I had COVID like symptoms. I went to the Modern MD Urgent Care Center at ***************************** Brooklyn, ** *****. I was horribly sick and could barely walk. I was tested for COVID. I was told the test was negative and given some prescriptions for symptomatic relief. I was told the bill was $124 and I paid it in full at the time with my ***** I was never told there would be any further bill. Today, 3/18/24, five months later, I received a call from a collection agency that I owe Sunrise Medical Lab $100 for labwork on 10/21/23 in relation to this visit at the Modern MD Urgent Care Center. I was never told by Modern MD Urgent Care Center that I would receive any further charges. I was never sent my lab results. I was never sent any bill for the labwork. I called Modern MD Urgent Care today and they said that I signed a form that said I was responsible for the lab charges. It is not reasonable to think that when I go to an Urgent ************ and I am so sick that I can hardly stand up that I am going to read every form that they make me sign. There are a lot of forms before you get to see a doctor. It would have been responsible of them - to tell me that I would be incurring a $100 charge in addition to the $124 that they made me pay that day. - to send me my labwork, so that I could receive the benefit of knowing the results of the test i was being charged for. - to send me the bill in the mail.It is unfair to think that five months later I am supposed to pay a bill that - I never knew about, - was never sent and - never received the benefit of the test results.It is especially unprofessional that they sent me to a collection agency without ever even notifying me of the bill. I would like them to drop the $100 labwork bill, since I was never informed about it, never received it and never receive the results of the test from the lab or from Modern MD Urgent Care.

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 9,2022 my son was seen at Modern MD and charged a co-pay of $50. Our insurance company's agreed co-pay is $30 for for urgent care facilities such as ModernMD. I called ModernMD multiple times when I received the the *** and asked for a refund of the difference charged ($20) and was repeatedly assured that this would happen. The billing department stopped answering my calls and I have yet to receive the refund as promised.

    ModernMD Urgent Care is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.