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Business Profile

Weight Loss

WW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WW has 118 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WW

      675 Sixth Ave, 6th Floor New York, NY 10010

    • WW

      11 Madison Avenue, 17th Floor New York, NY 10010

    • Weight Watchers International, Inc.

      300 Jericho Quadrangle, Suite 350 Jericho, NY 11753

    • WW

      5505 Johns Rd Ste 700 Tampa, FL 33634-4307

    • WW

      3609 Austin Bluffs Pkwy Colorado Springs, CO 80918

    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 411 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was thinking of trying WW for weight loss medications. I did signed up and then try to canceled on the same day after second thought. I chatted with ****** online and then I called. They did canceled my membership after I told I will be charged until 4/2026. Now I will be charged ***** a month for services I am not using.I always thoughtyou had 72 hours. I called them within 1 hour

      Business Response

      Date: 05/20/2025

      WW Clinic offers various subscription durations to suit your needs, with our longer-term plans providing the most cost savings. Before you activate your membership, you will see a concise overview detailing your chosen payment plan and our cancellation policy. Please note that multi-month plans can typically only be canceled at the end of the current subscription period.

      Sincerely, WeightWatchers


      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because I called within 5 minutes when I realize it was for a year to cancel. No one makes you join for 1 year. What person would commit to 1 year. Other programs are monthly which is more reasonable with the option of canceling anytime without questions.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** ******-*****




       

      Business Response

      Date: 05/27/2025

      On our website, customers must select their desired plan. Longer subscription durations qualify for reduced prices. The state laws governing "cooling off periods," which allow for termination, in some states, within a short time period after subscription sign-up, only apply to a certain specific subset of subscription services and do not apply to medical services. 

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up weight watchers to meet with a clinician within 24 hours i was charged a week ago and still have not met with one and i signed up to be prescribed ******* and they falsified the ad and thats not what they are giving me. I want my membership cancelled and my $49 back for the lies

      Business Response

      Date: 05/20/2025

      Please note that payment is required at the time of sign-up. While we strive to schedule consultations as quickly as possible, we do not guarantee a consultation within 24 hours of enrollment. As part of the program requirements, members are asked to upload their identification and medical information. Once this information has been submitted and reviewed by our Clinic team, a consultation is scheduled to discuss the various plan options available to you. This information is stated in our terms and conditions. 

      Sincerely, WeightWatchers

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a Weight watchers membership on April 16th, 2025. On May 6th, 2025 I received notice the company was going through a transition financially, which turned out to be bankruptcy. Less than 1 month after signing up. I do not want to be part of this transition. I canceled my membership, but am being told I will continue to be charged the monthly fee until April of 2026. I was told that the charges were explained and what I agreed to when signing up. While that may be True, LESS than a month later it was shared of the bankruptcy changes. Members should have been given the option to cancel without penalty. I didn't agree to be part of a "financial transition period", and new investors with potential changes in the future. I would like my future billing contract canceled. I'm not even asking for a refund of previous charges. I no longer want to be part of this brand during these transitions. Further more their customer service is incredibly lacking and I don't feel the amount of support they claim is there for their customers is accurate.

      Business Response

      Date: 05/20/2025

      Regarding WeightWatchers bankruptcy announcement, the members remain top priority as we position ourselves for long-term success, with strengthened financial position and the flexibility to further invest in key growth initiatives.  Most importantly for the members, it is business as usual at WeightWatchers throughout this process with no disruptions to our operations, pricing, or offerings. 

      Sincerely

      WeightWatchers

       

      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Regardless of this statement. I DO NOT WANT TO BE PART OF THE TRANSITION. I DID NOT SIGNED UP TO BE PART OF A BANKRUPTCY TRANSITION. I WANT MY BILLING CANCELED AS I NO LONGER AGREE TO NEW TERMS OR BEING PART OF THIS TRANSITION. CUSTOMER SERVICE IS ALREADY SUFFERING. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** **********




       

      Business Response

      Date: 05/21/2025

      Please be assured that this transition will not affect memberships in any way, and our terms and conditions remain the same as they have been for years.

      As a one-time courtesy, this membership has been canceled.

      Sincerely,

      WeightWatchers

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** **********



       

    • Initial Complaint

      Date:05/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called multiple times to get a $74 charge from stop being deducted from my credit card even though I have cancelled subscription and never used their services and I am still being charged

      Business Response

      Date: 05/20/2025

      While we understand the members frustration, the terms were agreed to. Prior to activating a membership, a short summary outlining the payment plan and cancellation policy is displayed, with key details emphasized in bold. Below this summary, there is a mandatory checkbox confirming agreement with these terms. The membership activation is contingent upon this box being checked. The member had signed up for a one year commitment. An exception was made and the account was canceled early and a partial refund was given.

       

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up April 23 2025 under the impression I was getting compound *********** for $189 a month. Since then I got nothing but a run around from the clinic and long response wait times lasting days. I woke up to a notice that they are not supplying *********** starting May 21! They knew they were stopping this and are luring people to sign up-misleading them to take their money! These thieves took my money and plan on charging me still without supplying any services I signed up for! I did not sign up to pay $350-$499 a month!

      Customer Answer

      Date: 05/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon the advice of my primary care provider (PCP) I was prescribed Wegovy to reduce my weight. I am 71 years old and have been diagnosed as having atherschlerosis, and she felt that the reduction in strokes and heart attacks warranted this. Unfortunately my insurance company ***** imposed such onerous conditions that she recommended I avail myself of Weight Watchers (WW) compounded *********** *****. Accordingly on May 1, ****************** "WW Clinic" (web ad attached). I understood the contractural nature of the commitment, and assumed that WW was bound to provide me compounded *********** under the same contract. I was unaware that there was an ongoing public announcement that the *** was going to withdraw approval for compounded *********** ****** and that this was pending within days. I was following my physician's suggestion to seek WW's product and never suspected that the "AVAILABLE" on the WW web page for it was in fact a lure to gain a contractural lockdown of my money, and they knew all along that they were never going to provide it. I have comprehensive screenshots of my entire chat conversational record with WW Clinic, and I repeatedly requests timelines, information, any facts whatsoever that we were proceeding to a ***** prescription, and that chat record elegantly displays that they were elusive, and obfuscated the fact that they were never going to prescribe me ***** because they knew full well they were going to be forbidden to do so by the ***. Now I am locked in to a contract with them and must provide more than $1000 over the next 12 months, yet I am an elderly person on a fixed income and was simply trying to avoid stroke and heart attack via ***** yet now have to accept reduced financial circumstances for nothing. It is reasonable and just that WW cancel my monthly payment obligation (I cancelled May 9, 2025) and leave me in peace. They were smooth-talking and duplicitous, and in this case have succeeded in victimizing an elderly person.

      Business Response

      Date: 05/23/2025

      This membership has been canceled and refunded.

      Sincerely,

      WeightWatchers

      Customer Answer

      Date: 06/11/2025

      Better Business Bureau:

      BBB - I received your mailed communication dated 23May25 here in *******, ** after the "6 days" within which to respond as was indicated on the letter.  The **** is not what it used to be, no? I logged on to your website and while I did see the activity therein, was not presented with any means with which to give a response.

       

      So, my response is that "I am satisfied with the business response", yet I do take issue with their apparent statement that I have been "refunded in full." I have not been refunded in full.  They still stubbornly hang on to the initial amount of money I was charged initially when I started their "program", which was actually a program to scalp as much of my money as they could, while they could.  

       

      I did not observe a repeated monthly charge on or around the first of this month (30 d from signup on 01May25), so it appears that they have relented. Hope so.  Thank you BBB.  I am certain that your interaction in this matter had a large role to play in their sudden burst of "honesty".

       

      *** ***********

       



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** ***********



       


    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against WeightWatchers (WW).Prior to subscribing to the WeightWatchers Clinical plan, I specifically inquired about the impact of the *** announcement concerning ***** medications on WeightWatchers' ability to continue providing these medications to customers. The ********************** representative I spoke with assured me that this *** announcement would not affect their ability to provide compounded ***********. Based on this assurance, I proceeded to sign up for the Clinical plan on May 1, 2025.On May 8, 2025, I had an initial consultation with a WeightWatchers clinician, during which time I was informed that, contrary to the information I received before signing up, compounded *********** would no longer be available through WW after May 21, 2025.I immediately contacted my WeightWatchers Care Team to address this discrepancy. On May 9, 2025, I received correspondence confirming the discontinuation of compounded *********** and informing me that my membership plan will be automatically continued and changed to a standard Clinic plan on June 7, 2025. I am deeply dissatisfied with this situation. WeightWatchers is now unable to provide the very service that was a key component of my decision.Therefore, I request to be reimbursed and released from my membership with WeightWatchers immediately without any penalties.Furthermore, I am concerned by recent reports that WeightWatchers announced on May 7, 2025, that they are filing for bankruptcy. Given this news, I am even more concerned about their ability to fulfill any membership obligations and find their continued enrollment of new members under these circumstances highly questionable.I am seeking your assistance in resolving this matter and ensuring that WeightWatchers is held accountable for the potentially misleading information provided to customers.Thank you for your time and attention to this complaint.

      Business Response

      Date: 05/19/2025

      Due to *** regulations, the member is eligible to receive one vial of the medication. Our clinic staff is currently in contact with her to discuss available membership options for her future needs.

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WW CHARGED MY DEBIT CARD $94 SOMETIME DURING THE ***** AND NOW MY CHECKING ACCOUNT IS NEGATIVE!!!! I CANCELLED MY MEMBERSHIP WEEKS AGO AND THEY HAVE CONTINUALLY CHARGED ME!!!!

      Business Response

      Date: 05/20/2025

      WW Clinic offers various subscription durations to suit your needs, with our longer-term plans providing the most cost savings. Before you activate your membership, you will see a concise overview detailing your chosen payment plan and our cancellation policy. Please note that multi-month plans can typically only be canceled at the end of the current subscription period. 

      Sincerely, WeightWatchers

       


    • Initial Complaint

      Date:05/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Weight Watchers is still advertising GLP1 medications. ******************************************************************************************************************************************************************* even though the *** has said after May 21st they can't be sold any longer.********************************************************************************************** Watchers advertises access to GLP1 medications at an affordable cost for its members, but does not tell you about the May 21st cut off deadline until AFTER you have signed up for Weight Watchers and have committed to a yearly contract. Since GLP1s would soon not be available the only option would be a much more expensive medication, which is not what the expectation was at sign up. This is an underhanded way to get individuals sucked into a contract and then bait and switch them so they end up paying more for a more expensive medication.

      Business Response

      Date: 05/23/2025

      WeightWatchers has been closely monitoring the fast-evolving decisions from the *** on compounded semiglutide. On May 8th a notice went out to all Clinic compound members notifying them that, in order to comply with the latest *** guidance,  compounded *********** will no longer be available through our service after May 21, 2025.

      To help with this transition, members were given the opportunity to order as many as three vials by May 18, 2025. For members who did not place an order, we provided several membership options tailored to individual circumstances, including cancellation for some.

      Some members have been transitioned to our main Clinic membership. This membership offers those who qualify the possibility of receiving prescriptions for name-brand *********** medications. Unlike compounded ***********, the cost of these brand-name medications is not included in the membership fee and would be paid at the members' local pharmacy, potentially with insurance coverage. It is important to understand that there is no obligation to pursue these medications through the Clinic membership. This membership also includes access to other medications and a variety of other valuable services to support our members' weight management journey.

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw a promotion for 6 months discounted. Also, if you sign up for their clinic a $49 fee would be waived. I intended to sign up for compounded glp-1. No where on the site did it mention, initially, that they will no longer offer compounded glp-1 and that you have to change plans. Today is May 6, 2025.After May 22, 2025 I cant get a prescription. This seems like false and misleading business practices.

      Business Response

      Date: 05/20/2025

      We want to emphasize that WW Clinic memberships provide a comprehensive program that extends beyond GLP-1 prescriptions. Therefore, not receiving a prescription from our Clinic does not qualify as a valid reason for early termination of a commitment plan.

      Sincerely, WeightWatchers

    WW is NOT a BBB Accredited Business.

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