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Business Profile

Wholesale Electronic Supplies

Sony Corporation of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Sony Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 473 total complaints in the last 3 years.
    • 181 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ref Order ******** Order a ******* on 8/31/23 which I never received. **** refusing to show proof order was signed for or do refund. They don't want to follow consumer law which show they have 7 business days to show proof and if not must do a refund.

      Business Response

      Date: 10/11/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******************************* about  her dispute for the ** ordered through **** Sales website. **** Sales Team is unable to honor customer's refund request. Based from investigation, the item was delivered to customer's **********************. **** is unable to offer replacement nor refund as missing/stolen unit is not covered by warranty. ****'s statement is final and will not change.

      Sincerely,

      ***************

      Customer Answer

      Date: 10/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: **** refuses to show if TV was to be signed for or cite on their website where delivery contract requires that someone sign for the package. Consumer Law states delivery is not transferred from the seller to the buyer until the hand-to-hand transfer occurs.

      [Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

    • Initial Complaint

      Date:09/26/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased **** earbuds on July 23rd and had an issue with. I called customer support and my service number is ********. I sent them earbuds and they sent me back cheaper headphones. They are unwilling to give me my earbuds or my money back.

      Business Response

      Date: 10/10/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ********************* about the **** Headphones *********. **** initiated exchange to *********. Since customer already returned the old unit to ****, he will receive the replacement soon.

      Sincerely,

      ***************

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my daughter a **** mirrorless camera **** a7 II serial number ******* and on sat sept 23 it was 50 degrees out and on the second photo the camera got really hot and the screen turned black not to mention she was taking photos for a law enforcement golf outing fundraiser she had to stop and reset it on top of her hand getting burned.

      Business Response

      Date: 10/06/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ********************* about the **** Alpha Digital Camera ILCE7M2K/B. Refund is not part of manufacturer's warranty, but if unit is in warranty, service could be processed if issue is deemed related to functional failure. Customer has to contact **** Customer Relations below, and reference case number ********, so we could transfer her to our technical team for troubleshooting assistance.

      Phone Number: ************ extension number **** (valid only for the current case)
      Operating hours: Monday through Friday, from 10:00 AM to 7:00 PM ET

      Sincerely,

      ***************

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Screen clearly has a backlighting issue however **** has determined after reviewing the attached photos for about a month that the reason is dust. The screen is clean and free of dust and no matter the angle or cleanliness of the screen the spot is always there. They stated it is dust and there is nothing they can do. The ** is still under their 1year parts and service warranty.

      Business Response

      Date: 10/03/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from *************************** about the *************** ********. The dust accumulation in the panel is not a manufacturing defect and is not covered by manufacturer's warranty. **** is unable to honor customer's warranty claim. ****'s statement is final and will not change.

      Sincerely,

      ****************;

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** OLED ** from ****** about 1.5 years ago.I have used the ** normally and have done periodic refreshes to the ** to ensure there is no image burn in. I have not abused the ** in any way. Despite good behavior using this **, my ** developed image retention and burn-in.My case number is ********. I spoke to someone named ****** who confirmed **** would not be able to help me.**** is selling tvs that are prone to this problem and are leaving customers with expensive units that no longer match what they paid for. I would like my ** or it's inner panel replaced. I originally paid $1800 + tax for this and now I am upset I can't get full use out of it.

      Business Response

      Date: 09/27/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ************************* about the *************** XR65A80CJ. Customer reported about burn-in/image retention. This is a result of long exposure to static images or the same image is repeatedly displayed. This type of situation is not a manufacturer's defect, and it is not covered by warranty. ****** statement stands as it is and will not change.

      Sincerely,

      ***************

    • Initial Complaint

      Date:09/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Merchant will not respect my return. I returned my item 2 months ago and have been following up with the merchant back and forth for weeks. They sometimes ignore me completely. Recently, a representative promised me a refund after waiting 1.5 months and now they are telling me to wait another 6 weeks. This is ridiculous considering this item already got back to them and they are just wasting time. Case # ******** **** Order #********.

      Business Response

      Date: 09/26/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from *************** about his refund concern via **** Sales Team. Refund has been done by **** Sales Team, and customer's case is resolved.

      Sincerely,

      ***************

    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case was submitted to **** due to bright spots on my ** screen. Was told the is due to operating my ** in standard home environment that they suggest to use the ** in. The dust could have even thought the dust could have come from in the ** from the factory, packing, ************* but said it could only be from my home even though there is no way to prove it. They say this is not a manufacturer defect and won't help me even though the way the ** is manufactured causes this problem.

      Business Response

      Date: 09/21/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from *************** about the *************** ********. The dust accumulation in the panel is not a manufacturing defect and is not covered by manufacturer's warranty. **** is unable to honor customer's warranty claim. ****'s statement is final and will not change.

      Sincerely,

      ****************;

      Customer Answer

      Date: 09/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The dust could have come from their facilities including packaging and storing.  I am using the device as they intend the device to be used.  A device should not become defective from being used in an environment in which it is intended to be used in.  A defect in the design which apparently happens so often that they can tell from just pictures of the display.  The device has had the clouding from the first times I've watched dark movies/scences/games/tvs.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************




       

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased **** 75" **************** August 21, 2021 Purchase Price: ******** plus 4 yr ext. Warranty Est $400.00 **** was to provide us with a reliable product Nature of Dispute: Product experienced ongoing mechanical failure during initial waranty period up to 1 year beyond initial factory warranty. Televsion should have been replaced under initial warranty; it displayed numerous signs of defect during warranty period. Secondly, purchased extended warranty from **** and we have been waiting a week for technician to look at the set! Accounting Tracking Number: Case #******** Claim#4ZVPNPOPRMCE We have made numerous calls to ********************************** a week has past and no resolution in sight! Televisoin will not power on after attempts to reset; displays 4 blinking red lights....

      Business Response

      Date: 09/14/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from *************************** about the *************** XR75X90J. **** offered exchange as one-time accommodation. Customer accepted the offer.

      Sincerely,

      ***************

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******* for a cost of around **** plus tax. Less then 2 years later it no longer works. I have contacted **** on numerous occasions for in an attempt to resolve this problem. Multiple tv repair companies have told me the tv cannot be repaired and that **** builds there television designed to fail right after the warranty is up. They do not make replacement screens so a whole new tv must be purchased. After hours on the phone and being denied multiple times I finally got dont to offer a replacement television at a discount price. I paid for the new television at the discount price and then was told they no longer have that television available and I need to purchase a more expensive television. So far I have paid around $3500 for a television that I still do not have and is only worth **** now at current market value. **** continues to give excuses and run around treatment.

      Business Response

      Date: 09/12/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from *************************** about the *************** XR65A80J. **** offered exchange at no cost as one-time accommodation. Customer accepted the offer.

      Sincerely,

      ***************

      Customer Answer

      Date: 10/04/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      That is a blatant lie. They offer an exchange at a cost of $994.38. I accepted this offer because they gave me no other choice. They also promised me the tv would be delivered on a weekend so I didnt have to miss work. That was another lie. The delivery company would only deliver the tv on a weekday make me miss out on over $500 in wages! **** also lied to me about the cost of warranty on the new tv and raised in $150 more after I purchased the replacement tv. So far because of **** unfair and illegal business practices I have been forced to pay $4344.37 for a tv that now sells for around $2000. If **** is stating that they are giving me an exchange tv at no cost to my like there message says the I want my $994.38 dollars refunded! 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 11/17/2023

      Dear Dispute Resolution Services:

      Just to correct the previous response, since customer's unit was well out of warranty and had panel failure, and panel repair is not cost effective, as one-time accommodation, **** offered exchange to brand-new XR65A80K for $925 USD plus tax, with full year warranty. However, due to availability issue, customer was offered instead model ********, with no additional costs from the original charge of $925 USD plus tax. Customer accepted the offer. **** is not refunding, and refund is not part of warranty. ****'s statement is final and will not change.

      Sincerely,

      ***************

      Customer Answer

      Date: 11/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I reject this response for many reasons previously stated. **** continues to lie with every response they give! The latest lie is the panel replacement is not cost effective. If this where true the all the other tv manufacturers would agree and fallow suit. However **** is the only major television manufacturer that does not offer panel replacement forcing their customers to purchase a completely new television. So far to have a **** television for 2 years and one month is has cost my over $4000! Again as I have previously stated. This television is currently valued at $1799. Plus the extended warranty I am forced to purchase which again **** lied about the price until after I purchased the replacement television. **** has repeatedly and continuously practiced illegal sales tactics like designing their products to fail right after the warranty and not disclosing full cost until after purchase is made plus lying about warranty costs until after television is purchased. Their product failed very shortly after the extremely short manufacturing warranty expired. On a very expensive product! I personally will never buy another **** for my entire life and I will be sure to tell everyone I know how **** operates with fraudulent illegal tactics! 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a wireless headphones in June 2021. The device worked fine for a little over a year until it couldn't hold a charge for more than an hour. I called **** customer service, and they acknowledged that it was due to a manufacturer malfunctioning. They offered to send a replacement once I returned the faulty unit, which I insisted on telling them that I would probably not receive the package on time since I was going to be out for a few months and the *** process was too lengthy. For that reason, they included fast shipping both ways. I sent the unit as soon as I received the email with the instructions, and there was a delay on the courier side, or the inspection took longer than it should have, which led to the package being delivered a few days after I moved out. The building management returned the package to the courier ******** and they keep asking me for a tracking number I don't have. I contacted them, and they kept repeating that "we need a tracking number to send another device".In addition to this, I needed a pair of headphones, so I bought another pair (same brand and model). I have been waiting for the replacement since the end of October 2022.Case #********

      Business Response

      Date: 09/12/2023

      Dear Dispute Resolution Services:

      Thank you for contacting Sony Electronics **** regarding the complaint your office received from ************************************ about the **** Headphones WF1000XM4/B. **** is not sending another replacement as the previous replacement was successfully delivered to the customer's given ********************** since 11/8/22. ****'s statement is final and will not change.

      Sincerely,

      ***************

    Sony Corporation of America is NOT a BBB Accredited Business.

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