Complaints

This profile includes complaints for Sony Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sony Corporation of America

  25 Madison Ave New York, NY 10010-3685

• 

  Sony of Canada Ltd.

  115 Gordon Baker Rd North York, ON M2H 3R6

• 

  Sony Style Dallas Galleria

  13350 Dallas Pkwy Ste 1700 Dallas, TX 75240-6624

• 

  Sony Corporation of America

  2040 Redbud Blvd Ste 110 McKinney, TX 75069-8260

• 

  RCA tv/TTE

  General Electric 1484 Elmhurst Road Elk Grove Village, IL 60007-6417

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,I am having an issue with **** Customer Support. I received a replacement unit after my first pair broke and now this pair is having the same issues as the first. I spoke to their dedicated support line and was told it was out of warranty as you only had the warranty 90 days from the replacement. These headphones lasted less than my last pair and they are refusing to do anything which is unacceptable.

  Business Response

  Date: 05/23/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from *********************** about the **** Headphones WH1000XM4/L. Customer's unit is already out of warranty. Date of purchase was 5/18/21. **** exchanged on April, 2022. Unit is already well past the one-year limited manufacturer's warranty and/or the 90-day exchange warranty. **** is unable to proceed with customer's claim. ****'s statement is final and will not change.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Business still refuses to acknowledge their replacement unit lasted less than my last pair of headphones. It is also unreasonable to expect a product to break in 90 days, especially one that costs around $400. They are still refusing to accept any responsibility or work on a resolution. Unacceptable from a company that makes millions in revenue each year. This needs to be escalated beyond that one department.

  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Business still refuses to acknowledge their replacement unit lasted less than my last pair of headphones. It is also unreasonable to expect a product to break in 90 days, especially one that costs around $400. They are still refusing to accept any responsibility or work on a resolution. Unacceptable from a company that makes millions in revenue each year. This needs to be escalated beyond above *************** and that one department.
  
   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 08/17/2023

  Dear Dispute Resolution Services:
  
  Sony's statement remains the same regardless if customer continues to dispute or not.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a **** UBP-X700 Blu-ray 4K Ultra HD DVD player at **************************. in Nov. of 2022. It quit functioning properly in less than a month. **** has replaced the unit twice now. And the last one has done the same as the other two. And all **** is wanting to do is send me another UBP-X700 BLU-RAY player. I have had nothing but problems with this model. And **** will only exchange the device for a better model if i pay extra for a better model. Which i will not do because i have zero faith in **** products from the situation i am currently dealing with. So i would rather **** refund the purchase price i paid at ******* considering ******* does not except electronic product returns after 30 days. And this **** UBP-X700 Blu-ray player i have is still under warranty. So would rather just have my money back from ****.

  Business Response

  Date: 05/19/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from *************************** about the **** Blu-ray ****** UBPX700/M. **** offered and processed buyback as one-time accommodation. Customer accepted the offer. Turnaround for the check is 4-6 weeks via regular mail, after the unit is received by the return facility.
  
  Sincerely, 
  
  ***************

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********************** on August 11, 2022. Over time translucent dark clouds have appeared on the screen. I contacted **** customer service and was provided case # ********. I was promised my case would be escalated. There has been no direct follow up from **** customer service although I left a second message for a call back.

  Business Response

  Date: 05/12/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******************************* about the *************** ********* **** Concierge requested for photos of the *** and they were received. We are awaiting for evaluation result and recommendation from the engineering team. Customer will be contacted as soon as findings is available.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I respectfully ask for my ***************** to be replaced or refunded. **************** misspelled my email causing a delay and the concierge failed to provide his direct extension. Multiple message were left asking for a returned call and all were ignored. I have cooperated with **** however my email and messages have all gone unanswered. My television is less than one year old, ****s response is unexceptionable.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 05/25/2023

  Dear Dispute Resolution Services:
  
  Sony *********************** offered exchange as one-time accommodation. Customer accepted the offer.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/2020 I purchased a 65" **** x900h **. I purchased this particular ** based on ****'s advertising of its feature set. **** advertised the ** as supporting 4K at a 120hz refresh rate. 4K is commonly known as a resolution of 3840x2160. **** also advertised the ** as supporting *** (variable refresh rate). Neither the 120hz mode nor the *** mode were enabled. These were to come via a future software update. After almost a year **** finally rolled out the update to enable 4K at 120hz. However, there was a noticeable blur to the image when enabling 120hz mode. **** then rolled out another updated to "fix" the blur issue. However, they did no fix the issue, they just applied a sharpening filter to the image. The issue with the 120hz mode is that the ** is NOT displaying a 3840x2160 image. When the ** is running in 120hz mode, the resolution is reduced to 3840x1920. This is NOT a 4K image. Multiple review outlets have noted that the **** x900h is halving the vertical resolution when displaying a 4k 120hz signal. ********** a prominent tech review website pointed out this issue. ******************************************** The issue is mentioned in many ******* videos as well as online forums dedicated to audio/video. This appears to be false advertising on ****'s part. They advertise the ** as being able to display a full 4k image at 120hz. That is not the case. It is only displaying a 3840x1080 image, that is NOT a 4k resolution. **** has tried to remove their marketing material for this **. They marketed it as "ready for the PS5". On the **** ******** website they still mention 4k120 *************************************************************************************** I've contacted **** to return the ** to be replaced with a ** that does support full 4k at 120hz. I've also contacted ******* to honour their extended warranty however they tell me to take it up with ****. If this does not work then I'll take them to small claims court.

  Business Response

  Date: 05/09/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from *********************** about the *************** XBR65X900H. **** contacted the customer, but it was directed to his voicemail. To discuss the case further, customer has to contact ** at the phone number below, and make reference to case number ********.
  
  Phone Number: ************ extension number **** (valid only for the current case)
  Operating hours: Monday to Friday 10 AM to 7 PM EST
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased (2) pairs of the ***1000xm5s in January of 2023. On both headphones, the slider on the right side is failing. **** is refusing to repair or replace them as they consider any issue with the headband abuse by the user and not a product defect. These headphones cost over $400 each with tax and have been lightly used for about 3 months. They should not have failed and I don't feel I should have to pay for a repair on a defective item that is only a few months old.

  Business Response

  Date: 05/08/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ************************* about the **** Headphones WH1000XM5. **** contacted the customer, but it was directed to his voicemail. To discuss the case further, customer has to contact ** at the phone number below, and make reference to case number ********.
  
  Phone Number: ************ extension number **** (valid only for the current case)
  Operating hours: Monday to Friday 10 AM to 7 PM EST
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I spoke with customer support and we were, sadly, unable to come to a resolution. **** refuses to look into the issue and maintains that any part failures of the headband are classified as physical damage and won't be covered under warranty. Even though the headphones look brand new and it was an internal failure of some sort.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/26/2023

  Dear Dispute Resolution Services:
  
  Sony's statement remains the same regardless if customer continues to dispute or not.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unreasonable to me and the matter has been closed.
  
  Sincerely,
  
  ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a **** Bravia OLED ** XR77A80J in December 2021. a few days ago the ** just stopped working. We called **** to get help, they told ** the warranty expired in December so we had to have it "repaired" and to call Best Buy or ******* I scheduled a repair service to come this morning. The technician said he didn't need to come because he knows exactly what's wrong ( so many of these cases) - the **** error code of four red blinking lights (the internet calls it the "four blinking lights of death". there are hundreds of consumer stories about this issue. Shortly past one year of purchase, the ** shuts off, blinks red four times and is unrepairable. this television costs around ********. **** customer service would not provide any support, any compensation, would not let me speak with a customer service manager because I didn't have a warranty any longer. Because it was no longer under warranty, I could not speak with a manager. Considering the hundreds of similar cases on the internet (google "****, four red blinking lights of death") this is a known issue , a manufacturer defect and **** is not doing anything to resolve for the hundreds of consumers that purchased this new technology / new television. We are all out ******** with no support. I have to throw the television away. When the Best Buy Geek squad won't even charge to come diagnose because this is so common- that is an issue. It is the principle behind a clear manufacturing issue and I would expect more from a brand like *****

  Business Response

  Date: 05/05/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from *************************** about the *************** ********. **** dealt with the customer and offered exchange as one-time accommodation. Customer accepted the offer.
  
  Sincerely, 
  
  ****************;

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** television only 2 years into use is already defective with a black line down the center of the screen. **** refuses to resolve the issue, being out of only a 1 year manufacturer warranty, even though average LCD lifespan should be around 4 years with normal use. The television does not get moved or handled in any capacity and has no physical damage. ****s phone support mentioned it likely being a defective panel but still will not provide covered repair or replacement even after going through 3 different channels of customer service - chat, phone, and then heightened customer relations email. ****'s customer support has been entirely dismissive throughout the process telling me I need to pay for repairs but then informing me there are no service centers in my area. During the first attempted chat I attempted to discuss my frustrations to which the cusotmer service representative said there was nothing they could do and moved to end the chat without offering any further option or point of contact. Resulting in me having to go through two different channels to find recourse. I have informed **** that I am a loyal customer buying multiple gaming consoles and televisions from the **** brand but will be questioning my purchases in the future.Television was purchased 1/16/21 and **** was provided with receipt of this purchase.Model #XBR-55X900H Serial #*******

  Business Response

  Date: 05/01/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******************* about the *************** XBR55X900H. To discuss the case further, customer has to contact us at the phone number below, and make reference to case number ********.
  
  Phone Number: ************ extension number **** (valid only for the current case)
  Operating hours: Monday to Friday 10 AM to 7 PM EST
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 75 inch ******* 4 years ago model is XBR75X900F. Last night it wouldn't power on and a red light flashed 6 times at the bottom of the tv. When I called **** customer service I was told to try a factory reset which did not fix the issue. I was then told it needed service but there were no certified **** repair centers in my area (********) so I needed to bring it somewhere locally. I brought it back to Best Buy and they told me they could not repair it due to not having access to the part that was broken - apparently **** does not make the part available to anyone else so I am stuck with a $3000 4 year old tv that I can't even repair if I wanted to. Really makes me happy with my decision to choose ****... I just think its crazy they can sell these tvs in areas that customers can't service them. If they break we are out of luck and out of options. I was told by the **** customer service rep that there was nothing he could do for me as he could not magically make a service center appear in my area. No compensation offered or anything just too bad so sad.

  Business Response

  Date: 04/28/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ************************* about the *************** XBR75X900F. **** has been coordinating with the customer; he was contacted. However, it was directed to his voicemail. To discuss the resolution, customer has to contact us at the phone number below, and make reference to case number ********.
  
  Phone Number: ************ extension number **** (valid only for the current case)
  Operating hours: Monday to Friday 10 AM to 7 PM EST
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4, 2022, I purchased a **** 65" Class X80CJ 4K HDR LED with ********* from *********** Importantly, the ** came with a 3-year manufacturer's warranty. When I unboxed the ** and completed setup, I noticed a dark "half bullseye" image on the right side of the screen. There was zero evidence of physical damage anywhere on the **. I initially called ****** support department to file a warranty claim, but because it was within 90 days of purchase, **** told me to go to ***** Club with my problem. I went to ***** Club and was advised to file a warranty claim with **** because **** didn't carry the same ** model anymore. On April 4, 2023, I formally filed a warranty claim with **** directly. I went through all of the troubleshooting steps the **** agent instructed me to do. Since the troubleshooting steps didn't resolve the issue, the **** agent asked me to do a factory reset, which I agreed to do. After resetting up my **, the same dark "half bullseye" image was still visible on the screen, so the **** agent escalated my case to a higher up team. After some additional troubleshooting steps, the second **** agent asked me to upload pictures of my ** screen so their technicians could review the issue and make a determination. I never received a response regarding ****** resolution of the matter, so on April 10, 2023, I called ****** support team back to request a status update. I was informed that the case had been resolved and that ****** technicians had concluded that the issue was caused by physical damage, force of impact, or someone pressing too hard on the screen. I offered to upload additional pictures to prove there are ********** of impact or damage to the **, but the **** agent said that **** would stand by its decision. I haven't even owned the ** a full year, and I vehemently disagree with their conclusion and resolution.

  Business Response

  Date: 04/24/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ********************* about the *************** KD65X80CJ. **** contacted the customer, but it was directed to his voicemail. To discuss the case further, customer has to contact ** at the phone number below, and make reference to case number ********.
  
  Phone Number: ************ extension number **** (valid only for the current case)
  Operating hours: Monday to Friday 10 AM to 7 PM EST
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  On April 24, 2023, at 10:03 AM CST, I received a voice message from **** National Customer Relations regarding this ******************** complaint. I returned **** National Customer Relations' phone call on April 24, 2023, at 11:13 AM CST, and referenced case number ********. Rather than honoring ****** 3-year warranty that came with the *** the **** representative I spoke to merely offered to sell me comparable **** TV at a discounted price ($679 + tax) to replace the defective **** TV I purchased in May 2022. This seems like another way for **** to make money instead of satisfactorily resolving my issue. Given the price I originally paid for the **** *** I would expect a product manufactured by **** to be delivered without defect and to last longer than 10 months, especially when covered by a 3-year warranty. The defect on my TV remains unresolved, and ****** goal is apparently to drive revenue rather than provide quality customer service.

  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  If there is any damage that occurred to the ** at any point in time, it occurred prior to my purchase of the product as the defect on the ** screen has been present since I unboxed it. There are countless stories similar to mine from other consumers on various websites and forums that demonstrate ****** unwillingness to honor its warranty by simply claiming a ** has been physically damaged without conducting a physical examination of the ** but rather relying on pictures to draw such conclusions.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 05/26/2023

  Dear Dispute Resolution Services:
  
  Sony's statement remains the same regardless if customer continues to dispute or not.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own an Xperia 1 iii that was purchased new for $1,198. Yesterday 4/7/23 I received a software update for my phone. The software update did not list anything except for "security updates" in the changelog provided. Without warning my fingerprint scanner ceased to function. When I spoke with a representative from **** today 4/8/23 I was told that due to a "business decision" the feature was intentionally disabled on my phone. However when I purchased this phone one of the reasons was the fingerprint scanner. I was not made aware of the decision until they opted to remove it. When I asked for a refund due to the removal of a core security feature, ****'s statement to me was that they would not issue any refund or compensation for damaging my device. The ability to use hardware that the phone came with is not their decision to remove once the phone is in my hands. What's next, my camera? My battery? Perhaps my volume keys will be the next to go. I have asked for escalation and am currently awaiting a callback. But, considering the size of ****, I'm not convinced they will help without the Better Business Bureau or me taking them to Court.

  Business Response

  Date: 04/24/2023

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******************* about the Sony Mobile Phone XQBC62/B. Repair is required for customer's issue, so ********************** work order has been initiated and accepted by the customer.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution appears to be being resolved. I am still awaiting my warranty replacement, and will update this ticket should that replacement not be received. Thank you for your assistance!
  
  Sincerely,
  
  *******************