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Business Profile

Tourist Attractions

5 Star Niagara Falls Tours & Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Attractions.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 17 January 2025, I bought through the official website of 5Star Niagara Falls Tours four tickets for the Niagara Falls Tour + **** ** *** **** **** for Tuesday, April 22, 2025 at 9:00 am - 11:00 am. The total paid for this tour was of USD 237.52.

    On Sunday, April 20 2025, I received an email from 5Star Niagara Falls Tours stating that due to weather conditions the tour I booked would not take place and the company presented two options including flexible rescheduling or full refund. I have been contacting them via email eversince to understand how to get refunded, however, they have been unresponsive and has not tried to get in touch with me to resolve the issue.

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was August 16th. Charge was for 70.80$ we had showed up for the viewing for Niagara Falls night show and fireworks and there was no guide present. It was raining outside as well so assuming that’s why there was no guide at this tent. Waited 10 minutes past and no one showed up except for 1 other couple. I had called the number provided and went to voicemail the 3 times I had called. I left a voicemail the last time and I requested a phone call back and a refund of the now show of the night guide. I emailed them the following day with no response. Saturday (8/17) I received an automated email to leave a yelp review. I did leave a review regarding for the matter and still no response. Just am wanting the funds back that was charged for the 70.80$

5 Star Niagara Falls Tours & Events is NOT a BBB Accredited Business.

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