Complaints

This profile includes complaints for Bryant & Stratton College's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bryant & Stratton College has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bryant & Stratton College

  200 Red Tail Rd Orchard Park, NY 14127-1562

  
• 

  Bryant & Stratton College

  953 James Street Syracuse, NY 13203

  
• 

  Bryant & Stratton College

  8687 Carling Road Liverpool, NY 13090

  
• 

  Bryant & Stratton College

  1225 Jefferson Rd. Rochester, NY 14623

  
• 

  Bryant & Stratton College

  200 Redtail Sterling Park Orchard Park, NY 14127

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what was suppose to be a new laptop from the school bookstore.However the day it arrived I had issues from turning it on to log-in issues.I returned it and was provided another one which appears to be haveing similiar issues.I requested a new laptop in order to continue with my on going classes.

  

  Business Response

  Date: 04/27/2023

  See full business response attached.  Partially transcribed below.  See full attached: Thank you for sharing your concerns with us.  We take these complaints very seriously and have researched your file and claims.  We are sorry to hear that you were unhappy with your new laptop purchase.  It is important to note that all laptops purchased from the College Bookstore come to us in a sealed packaged directly from the manufacturer and are new, not used or refurbished laptops. It is our understanding that you have been provided with a second laptop and that your academic advisor provided you with the assistance needed to navigate the technology needed to submit your assignments and participate in class and are now comfortable with you new computer. We hope this response and your recent communication with the College is sufficient to resolve this complaint.  Please feel free to reach out to your academic advisor should you need further clarification. 

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am rejecting there offer. Yes it arrived sealed. My assignments were turned In with the advisor assistance. However the laptop was visibly worn underneath up on arrival had issues .and continues to have intermittent issues. unexplanable by IT. I should not have to pay for a laptop that needs repairs.I have records of numerous tickets from IT from school and computer company. All unexplained. repair the issue temporarily. I paid for a laptop that's new and works at all times. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I graduated from Bryant & Stratton College- Hampton in December 2020. I originally owed the school money which I paid off. Over the last year, I have been calling and asking to have my diploma mailed and I've been to the campus to request it but my attempts have been unsuccessful. When I called the office, the representative stated that someone would call me back. I have also left messages on the voicemail; however, I have never received a call back. At this point, I NEED the diploma and have been trying to work with the school for a year. This is ridiculous. I should have it by now. Someone needs to assist with getting this taken care of. I will keep complaining to anyone and everyone until I get the diploma that I worked so hard to obtain.

  

  Business Response

  Date: 03/10/2023

  BBB Claim: ********Thank you for sharing your
  concerns. We take these complaints very seriously and  understand that since filing this claim, you
  have learned that your diploma was available for pick up at your campus.   Please reach out to your campus if
  you have any further questions.    

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended this school remotely year 2020. I took loans out and financial aid and it was paid to the college. I unfortunately went through a personal hardship and had to drop out of classes. But everything was paid. Then I get a bill of $3,909 which I don’t understand why. This has also been added to my credit as a collection. This school is the worst college ever and just wants to take everyone’s money as you can see from all the reviews.
  
  I would appreciate this to be removed from my credit since all the money from financial aid and my loan was paid to the college I don’t understand why an additional charge has been charged to me.

  

  Business Response

  Date: 02/28/2023

   BBB Complaint  ID #: ******** ______________________________________________________________________________            Thank you for sharing your concerns. We are sorry to hear that you felt misinformed as to the outstanding balance due on your account. We take these complaints very seriously and have researched your file and claims.    Our records indicate that you attended our online campus in the Fall 2019 but withdrew from the College in November 2019 without completing the term.   When you withdrew from school without completing the semester, the College was required, under federal student aid regulations, to return a portion of your federal student aid to the U. S. Department of Education, leaving the balance due the College.   Our records indicate that you received a number of notifications of the consequences of withdrawing without completing the semester and the requirement to recalculate your federal student aid.  We also have documentation showing you were notified of your outstanding balance once you did withdraw that the requirement that this balance be resolved prior to attendance in the January 2020 semester.        If you’d like to discuss your inquiry further, please do not hesitate to reach out to Lisa Anzalone in our Business Office at *************    

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I was a student there did financial aid and Student loan everything was said it had went through in the beginning a week Before semester was over I get a call stating that I wasn't accepted for neither financial assistance because they needed more info but they never sent me a email or anything stating I was missing paperwork which left me owing 7,000 for a half of semester which reached credit bureau in a month now on my credit for 11,000. I asked them why did that happen it was stated that is when they received info not once did anyone contacted me about anything.

  

  Business Response

  Date: 02/22/2023

                             Thank you for sharing your concerns. We are sorry to hear that you felt
  misinformed as to the status of  your
  financial aid documents. We take these complaints very seriously and have
  researched your file and claims. Our records indicate that we attempted to contact
  with you several times via phone and email to request outstanding documents
  required to complete your financial aid verification process.  In each instance, the financial advisors
  reported having positive interactions with you as they requested missing documents
  to complete the federally required verification process.  Without these documents, we could not
  finalize your financial aid. Unfortunately, because we did not receive the
  required documentation while you were enrolled, we were unable to complete the
  verification process necessary to resolve your balance using financial aid
  funds. Our Financial Aid team attempted to provide additional attempts to
  reduce your balance after the deadline had passed but received no response from
  you. If you’d like to discuss your inquiry further, please do not hesitate to
  reach out to our Business Office at ###-###-####.  

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I graduated in August 2022. Well 3 months go by and I received a bill saying that I owe the school from a service back in October 25,2022, TWO MONTHS AFTER I GRADUATED for $1000 something to the school. I did not receive no notice or warning letters. Just one letter saying that $1000 some dollars is owed before it hits my credit. Today 01/25/2023 it has hit my credit and I still can not get in touch or even see the person in charge of billing. They keep giving excuses after excuses of why the person is not there. I think they are just saying shit because they know us former students are going to raise some hell. Now if nothing is resolved and I do not get a call back, I will be contacted the better business bearu and have them come in and help with the fraud. I had no complaints accept for maybe one professor and that was it. Now this school has ****** me off to the point where I just want to walk in and demand that I be seen.

  

  Business Response

  Date: 02/21/2023

  Response to Complaint Number: ******** Re: ****** ******  Thank you for sharing your concerns. We take issues like this very seriously and want to be sure to address your concerns.  After reviewing your account our records show you were given a Balance Forgiveness grant to offset a large portion of a balance owed for a prior term and signed a written agreement to earn this grant as you progressed through your program.  A payment plan was also set up for monthly payments on the remaining balance  and that a portion of this remaining balance remains unpaid.   To further discuss your options, we encourage you to reach out to Bethann Verbal, our Financial Aid Market Manager at ***** ******** ext. ****. 

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards,  ****** ****** 

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started school 05122021 , One of the teacher where so bad that I fail the class, Then because , I am a single mom, so I did the move from morning to evening classes.
  On my second semester In Fundamental Class , there were a storm in July 13 2022 and I got to my Clinical site at 5:08pm, time to be there is 500 pm and the teacher fail me the class, I was passing my lecture and I just pass my lab with 93.5%. That day the freeway was so bad , I texted the teacher, I was not the only student late, but she decide to fail me I WAS NEVER late before.
  Nurses are in need, I am a Medical Assistant , I been wanted to become a nurse for the longest , but as a single mother and foreign it is hard , but I don't stop.
  this school is about MONEY, and not about teaching. I appeal and they denied.
  since I started every one has quit, from admiration, teacher.
  Someone has to stop college like this. Where they play students.
  Now I have to start all over , 20000 student debt and they don't even want to release my transcript because I own 1034 $.
  I want help ! Because I believe they are not doing wright to student. NURSES are in NEED .

  

  Business Response

  Date: 09/26/2022

  We appreciate your feedback related to your experience
  with the nursing program. After a review of your records, the dismissal
  following a late arrival to the clinical site was handled in accordance with
  College policy. The Bryant & Stratton College policy for clinical
  sites defines tardiness as arriving no more than seven minutes after the
  designated start time for any scheduled clinical experience. Any tardiness
  beyond that time frame is considered an unexcused absence which results in
  automatic failure. This is the official policy as it is laid out in the nursing
  handbook which all nursing students sign upon enrollment into the program. The College heard the student’s appeal but in adherence
  to the policy noted above, the appeal was denied. Maintaining a rigorous
  standard in curriculum and through our clinical relationships ensures the
  College is delivering a degree program that not only meets the standards of the **** ***** ** ******* and other accrediting bodies, but also provides our
  students with an education that prepares them for career success. The balance that remains will prevent your transcripts
  from being released at this time. However, our team is available to provide
  guidance on arranging payment so your transcripts may be released. Thank you
  for reaching out.

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attending Bryant&Stratton College, and I will graduate in the fall of 2022. Firstly, I was lied to from the start about the price. I was under the impression; this school would only cost 10,000. Therefore, I was told I would need to take out a $5,000 student loan because I had a $5,000 Federal Grant.(she failed to tell me I needed to do this every single semester). Secondly, I was told I would have an
  Associates Degree in Medical Billing and Reimbursement but, I will graduate with just a measly Diploma. I now have 26,000 in student loans that I must pay back plus I have 15,432 from another tech school that I can’t pay back because I am disabled and can not work ???????. Also, I keep getting bills stating, I owe them money I will not pay this school a penny they have got so much money from the government for me! I have not seen any of my student financial aid money after my first semester where’s my money going to? I received $900, $500,$160,$60 that’s it and now bills! I have my account set up saying it’s being deposited to the school and I should get the rest right , wrong , I get a bill! And don’t get me started on the teaching because this school you have to teach yourself ;you have to look up everything with outside sources!! Thank God for *******, because Medical Billing is not easy trying to learn on your own!! This school was the worse mistake of my life! I will try my very best to try and get my loans forgiven! This school is ripping people off, scamming the government, and putting their students in debt! Medical billing is already hard enough, and starting out in debt because your college scammed you definitely makes you feel some type of way! Beware before you enroll at this school! Also, they say that your courses are transferable; that was a lie as well because I tried to transfer to another school and half of my credits that I took could not be transferred to another school therefore, I am stuck here until I finish with my almost $30,000 diploma

  Customer Answer

  Date: 09/13/2022

  I would like to know where all of my money has went to and why am I getting bills stating I owe this school money when this government has sent this school way over 26,000 for me to attend this college 

  

  Business Response

  Date: 09/20/2022

  Thank you for providing this feedback. We take these
  complaints very seriously and we are sorry to
  hear that you feel that you were misled upon your
  enrollment. We received two applications from you, both indicated your desire
  to enroll for the Medical Billing and Coding Diploma. Our student services team
  has previously communicated to you the option of using the credits earned in the Medical
  Billing and Coding diploma towards a Medical Reimbursement and Coding degree at
  Bryant & Stratton College. You have been enjoying a great deal of success
  in the classroom thus far and our team can provide further information on the
  associate degree if it is a path you still wish to pursue.
  
  With regard to financial aid, our advisors work to
  provide students with the best possible financial aid package to cover their
  tuition with the smallest amount of loans or out of pocket expenses possible.
  Any amount of student aid that remains after all tuition and fees are paid will
  be returned to students in the form of a student aid refund. These refunds will
  vary based on a number of factors, including, but not limited to, course fees,
  bookstore costs and the amount of loans a student takes out. A student’s refund
  will vary in size depending how their financial aid package covers the factors
  listed above. In some cases, students may not receive a refund for a given
  semester due to those factors.
  
  Our records do indicate that there was a small balance
  owed to the College, which is the bill you are referring to. However, that
  outstanding balance has since been taken care of and our records show that you
  do not currently owe a balance to the College. You should not receive any
  additional communication from the College related to that fee.
  
  We hope your final semester is a success and we are
  excited for you to complete the diploma this fall.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled with Bryant & Stratton College online for the Spring 2022 semester. Due to their egregious cost, I decided to transfer to a local technical college. When my BSC counselor reached out, I made it clear I would not be registering for classes for the Fall 2022 semester and that I would be transferring out. Not only were most of my credits not transferable, but my student aid at my new school had been cancelled because BSC failed to cancel the 2022-23 Federal Aid, making it look like I had received aid from two different schools for the same school year. I reached out to the BSC financial aid office, and their rep Jessica S****** claims that the May 2022 semester was included in the 2022-23 school year. This is erroneous, as the FAFSA website itself describes the 2022-23 school year as starting July 1 2022 through June 20 2023. I have now reached out to the management of their Financial Aid department and am awaiting their response. This is holding up much needed funds to continue my education and assist with my daily living costs while I'm in school. They are refusing to return the FEDERAL Pell Grant amount of $3448 received for the 2022-23 school year in my name, which should be going to my new school, *** ****** ********* ******** If they continue to refuse I will be seeking legal counsel.

  

  Business Response

  Date: 09/06/2022

  We appreciate
  you sharing your experience and the challenges you are facing with regard to
  your transfer. Providing students with a fulfilling, personalized
  experience is central to Bryant & Stratton College’s mission of preparing
  graduates for their career and life pursuits through our career-focused degree
  programs. That personalized experience includes the financial aid process, in
  which our advisors work with students to determine the best way to pay for
  their education. As the May 2022 semester ran from May 4 until August 15,
  students were eligible to use aid from either the 2021-22 or 2022-23 aid years.
  Any time a student is enrolled in a term that is eligible for two aid years,
  the College utilizes the aid year which provides the student with the best
  possible financial aid award. This ensures our students the most beneficial aid
  package which limits the need for tuition to be covered by other forms of aid
  or even out of pocket payment. Thanks to the student’s clear request to
  transfer, no further aid for the 2022-23 aid year was utilized beyond what was
  required for the May term and all future aid was canceled, leaving it available
  for use at another institution as the student seeks to continue their
  education.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First when I enrolled they lied to me about the course work. Also how it was structured. Then I have been degraded by staff, acting as if I don't know how to talk to people.
  They made me buy a book that I don't even need. They wasted money. Then when I try to reach out to the " Dean of Students" I am blocked by some unqualified person who claims the are with student services but yet they take a cut of financial aid.
  If the" Dean" was actually there it shouldn't be a problem talking to me again if it wasn't for people like me she wouldn't have a job.

  

  Business Response

  Date: 08/01/2022

  Thank
  you for sharing your concerns. We are sorry to hear that you felt misinformed
  as to the structure of our online programs. We take these complaints very
  seriously and have done some research into your file and claims.  Our
  records indicate a broad history of contact with you from enrollment through
  your withdrawal in June 2022. In each instance the academic advisors reported
  having positive interactions with you as they offered guidance on navigating
  online classes and additional advice for finding success in the
  classroom. In addition, our records show that you received regular
  support from academic advisors including an introduction to the required
  process for posting in class with additional assistance to ensure continued
  success with required class discussion and participation online. The Dean of Student Services regularly interacts with
  students, particularly those who feel that they need additional assistance. In
  this instance, you had spoken with an advisor regarding a state exam for
  paralegals before asking to speak with the dean. The advisor asked for more
  information around the nature of your question so they could pass the
  information along to the Dean but was told you would be finding another way to
  contact the Dean. Every student’s financial aid is sent directly to pay for
  their charges/books and any fees. This is funded by the Federal Government and
  at no point does any staff member, at any level have access to these funds. Our
  records indicate that all federal aid paid to your account and a payment of
  excess funds was issued to you in June. A copy of your student account
  statement is available upon request. In addition, according to your file, only
  one book was purchased through the bookstore that was required for the
  Paralegal class you were enrolled in.We would welcome the opportunity to speak with you
  further and the Dean will attempt to reach you through the most current contact
  information we have in our database. If unsuccessful, we encourage you to
  contact our online division and reference this communication to be directed to
  the Dean.

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The Dean of students reached out but did not tell me how she was going to conduct the meeting. I reached back out to her told her I would love to speak to her and she did not text me or call me she went on the website and I do not go on there regularly so I missed the appointment and she had stated that she was only there to meet with me and financial aid. When I wrote her back and said I was interested in speaking to her and not to financial aid she has not reached back out.
  
  Since I did not learn anything that I did not already know in school I am looking for my money to be reimbursed
  
  Regards,
  ***** ****

  

  Business Response

  Date: 08/31/2022

  We’re
  sorry to hear that you do not feel your concerns have been addressed. Our Dean
  of Student Services has reached out to you using all contact information
  provided to the College to set up a conference call to address all of your
  concerns. Unfortunately, we have not been able to arrange a meeting.  Our
  team is prepared to provide any and all information to you to address your
  concerns.  Your financial aid has been disbursed appropriately and in-line
  with what was outlined in your award letter. We still hope to connect with you
  soon to address your concerns.