We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Wildlife Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled the Disinfect with Pheromone Neutralizer in October 2022. I was assured that I would receive a refund for the $450.00. I waited for a few credit card cycles. When the amount had not been refunded, I began calling in January and emailed in February. I have been calling and leaving messages. I did get through and was assured that the owner would give me a call and refund my money. I did not hear from her for a few weeks so I made another phone call. As of today, I have not received the refund or a follow up phone call from the owner.

    I do not have supporting documents but I do have dates of emails and phone calls if they are needed.

  • Initial Complaint

    Date:10/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called "Wildlife Management" (owner Stephanie Boerman) to remove a bird that was trapped in my chimney in August. Stephanie and a helper came out to do an assessment on 8/22/22 and told me that there was one bird stuck in the chimney and a nest of birds at the top. I'm not sure how they knew that because they were unable (they said due to state law) to get onto the roof for an inspection, but they assured me that there was a nest up there. Stephanie said she would write up an estimate and email it to me. Estimate arrived later that day for $895 for wildlife removal and cleaning/disinfecting all areas [$395] and for installing a "custom chimney cap" [for $495]. Stephanie told me in person (although it wasn't written on the estimate) that the "wildlife removal" would include removing the nest /babies and humanely "rehoming" them as well as removing another birds' nest wedged behind a drain pipe. At the bottom of the estimate was printed: "Please review this report at your convenience: if you would like to schedule service, please contact us." Before I had a chance to review the estimate or call them, a workman appeared in our backyard on the morning of 8/25/22 and started putting a ladder on the roof without ringing the bell or identifying himself as being with Wildlife Management. He and his fellow worker got the bird out alive (by running a reverse vacuum and blowing him out the chimney, which took all of 5 minutes). However, the workers said there was no nest of baby birds on top of the chimney to remove or rehome. Furthermore, when they said they were done with the work, I went outside to see if I could see the chimney cap. The worker said he wasn't able to install it due to our type of chimney (even though we have one on our other chimney which is the same style) so he instead put in a "galvanized steel plate" and a mesh screen. After they left, I realized the nest behind the drain pipe wasn't removed. A later inspection by a reputable co. showed no steel plate

Wildlife Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.