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Business Profile

Insurance Services Office

Aon Affinity Travel Practice
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.06

Average of 809 Customer Reviews

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Review Details

  • Elizabeth T

    Date: 07/08/2025

    I booked our cruise to ****** but unfortunately I had an accident that prevented me from going on the cruise. I filed a claim with *** and at first it was denied but then I made an appeal and presented all necessary documents to backup my claim and in a matter of week *** sent us an email confirming approval of our appeal. Thank you so much AON.

  • Hannah A

    Date: 07/07/2025

    We had to use Aon for a recent trip we had booked for a ****************** cruise vacation. Unfortunately one of our family med members had a medical emergency and we had to postpone our trip. Within 2 weeks we were reimbursed. Their site, the documentation needed and uploading process, along with the direct deposit was a very smooth transaction. We will be purchasing our trip insurance for future trips through ***! We were highly impressed.

  • Ke E

    Date: 06/17/2025

    Do not purchase this insurance. We have a few service members who were unable to go on this cruise and provided all necessary documents from the military, yet their claims were still denied. Furthermore, they sent the police after they denied the claim.

  • Alan L

    Date: 06/11/2025

    We got this because we were traveling internationally and didnt want to worry about possible issues. Well possible turned into actual. Our transatlantic 7 day cruise turned into a 10 day ending up in a different port because of the weather. Its all about documentation and receipts. Fortunately I made sure I got everything. I submitted what I had but my request didnt match the documents. I figured out my error and added the corrections with explanation and within a couple days the full amount was deposited directly into my account. The simplicity and speed even surprised me. I had a very good experience. Thank you.

  • Maryann C

    Date: 06/09/2025

    I had emergency surgery making it necessary to cancel my cruise. Claim process was straight forward..,,They answered all my questions and claim completely in timely manner.

  • Brian F

    Date: 06/09/2025

    Family experienced an unexpected medical issue 3 days before a scheduled Princesses cruise. Clam was filled and reimbursed within 3 weeks. AON insurance was a big winner.

  • Ronna L

    Date: 06/09/2025

    Great business. Claim was paid quickly and communication was clear.

  • Bonny G

    Date: 05/25/2025

    I do not recommend unless you read absolutely every loophole They ask for ALOT of documentation and even when u give it to them they still deny you. I believe they pick and choose what to approve. Because we pre booked a non refundable hotel was not reimbursed for an over 3 hour disruption in our trip Causing us to miss a booked hotel and they would not reimburse because it was pre booked. Of course a hotel is pre booked when u travel internationally. You HAVE too in case occurrences like we had happen. If not for the knowledge of our travel agent for prebooking and going 1 day early we wouldve missed out. Cruise. I asked to be reimbursed for a hotel stay for 225. And they refused. Because it was pre booked. How stupid is that. I have even a lengthy letter from united stating this all occurred but no. Please DO NOT USE THEM. SEEK A DIFFERENT COMPANY FOR YOUR OWN SAFETY AND SANITY.

  • Richard P

    Date: 05/15/2025

    We had a scheduled cruise and my wife found out the she has a serious medical issue and we had to cancel the cruise, She contacted AON travel Insurance to get her refund and they keep saying they need all the reports from the doctors and she has sent them all the documents that shows her condition and all the doctors reports and they are still saying they need the reports THEY ARE DRAGGING THERE FEET AND ARE WORTHLESS, legal actions coming soon.

  • Cheryle M

    Date: 04/22/2025

    Continues to ask for documents they have! ** told us to cancel cruise due to husband starting chemo. Jeep getting requests fir more and more documents. Sent over 115 pages!!

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