Reviews

Review Details

• Review fromrobert m

  Date: 04/16/2025

  5 stars
  Fastest most courteous claim settlement I have ever had. ****

• Review fromJared M

  Date: 04/03/2025

  2 stars
  My family booked a cruise through *** and checked the box to use the travel insurance through ***. Our trip was a disaster from missing our boat because of a delayed flight to having to find our own way through the ****************** to catch the boat at the next port. Many expenses were incurred in 2 days, $1400 to be exact. When we got home, I filed a claim for our hotel stays and transportation expenses. We received a reimbursement on our hotels but when it came to travel, we were denied on the $380 we spent. The Dominican DOES NOT provide receipts for cab trips or concierge services to get you from point A to point B. They take cash. That is it. When I called and explained the situation, I was basically told I was out of luck and they can't reimburse those expenses! What the h*** is a person supposed to do when that is the only option???? Walk??? Next time you get stranded in a foreign country, just know *** does not have your back if you have absolutely no way to get receipts. If I see AON as an insurance option, I WILL NOT book anymore vacations with them as an option.

• Review fromConnie B.

  Date: 03/27/2025

  1 star
  We have carried the platinum level of this travel insurance for years. The last part of a tour of ****** was a train from ****** to ************. From there we were to fly to ********* before returning to ***. A train ahead of us was stopped & unable to move. After waiting for hours Vy turned us around & we got back to ******, all flights had departed. We had ************ expenses & had to purchase new airfare. We missed the flight from *** to *** & accrued more expenses. *** denied the claim saying trains were not covered in travel! It wasnt the metro! I am so grateful we did not have a medical emergency costing thousands instead of a delay costing hundreds. We will not renew this worthless policy!

• Review fromelliott p.

  Date: 03/20/2025

  1 star
  *** never follows up with me on baggage claim interruptions on luggage I never receive on a 5-day cruise on Monday 3 of February to Saturday 8 of February. The call me 9 days later with my luggage. I been waiting for compensation well over a month now with no results.

• Review fromJohn B

  Date: 03/19/2025

  1 star
  I purchased travel insurance from *** for a cruise in December for my family and my son who has Autism. While on the cruise he came down with COVID and only has ****************** *** has been asking for paperwork that we cannot provide. ******** will not pay any medical bills outside the ***. I should checked before purchasing the insurance I saw several complaints on the Princess cruise ******** page but thought it was an isolated issue well I was wrong. They are requesting information from the cruise line but do not except the bill from them as enough information. The son is not a biological son he is a 36 year old ****** kid we took guardianship of at the age of 18. There is no supplemental insurance he only has ******** that is paid for by the state.

• Review fromBruce T

  Date: 03/19/2025

  5 stars
  I had to cancel a European trip just days before a departure due to an injury. I was nervous that I would lose at least part of the several thousand dollar cost. I was wrong. I provided the required documentation online, which was relatively easy to do and received a full refund within a few weeks.

• Review fromAngel O

  Date: 03/18/2025

  1 star
  Aon Travel seems to make it quite difficult to get approved for a refund. I booked an Alaskan cruise with ***, Purchased the Platinum Insurance which costs over $500.00. The cruise was departing in April for myself, my elderly mother and cousin to assist in handling the mobility issues with my mother. My mother contracted Covid in mid Feb with severe complications due to her underlying health conditions. She had 2 doctor visits as well as X-Rays to determine further damage. My mother is still very symptomatic and was still testing positive 3 weeks after the initial positive tests. After much consideration, my mother and her PCP decided that it would be in her best interest to cancel the cruise considering it would be a 5 hour flight and a 7 day cruise and perhaps a little too much for her to handle. An Alaskan cruise has been on my mom's bucket list so this was not an easy decision. I immediately cancelled the cruise with *** and notified ***. I immediately opened a claim and downloaded some medical records to support the reason for the cancellation. They immediately responded indicating that her records were insufficient and needed a completed Physician Statement. My mom's PCP filled the Phy Statement and it was submitted to ***. *** then informed me that they are requesting additional information from other doctors to support her PCP's decision and to make a decision on the claim. I asked if they needed medical information from all her doctors because they would be looking at a book of medical conditions, oncologist, urologist, nephrologist, orthopedic surgeon, pulmonologist cardiologist.. Why would they need additional information if the Phys Statement was already completed and a recommendation from her ** was determined? They did not indicate that they would need her complete medical history when a file was claimed. They try to make it so difficult that claimant's will just accept their denial. That is not me

• Review fromAnthony A

  Date: 03/17/2025

  5 stars
  I WAS DEALING WITH VERY HELPFUL PEOPLE EACH TIME I REACHED OUT FOR ASSISTANCE.I WAS HAVING TROUBLE FILLING OUT MY CLAIM FORM ON THE COMPUTER AND I WAS FURNISHED A PRINTED PACKET WITH ALL THE INFORMATION I NEEDED TO SUBMIT MY CLAIM.WHEN I NEEDED HELP, I WAS GIVEN THAT HELP AND ALL MY QUESTIONS WERE *********** SOON AS ALL THE INFORMATION WAS GIVEN TO AON, THE CLAIM WAS SETTLED OUICKLY AND FAIRLY. I WAS VERY SATISFIED WITH AON.

• Review fromRoxanne W

  Date: 02/24/2025

  1 star
  I filed a claims to receive my funds back from a cancel cruise on **************. Aon is the insurance company that I bought the travel insurance ******* is long past the 14 days from **** policy to refund my money and they still have not refunded my money.

• Review fromMadeline C

  Date: 02/18/2025

  1 star
  We booked a cruise leaving December 2 2024 and told our travel agent first off that my husband had cancer and wanted to be assured that if we needed to cancel we would receive our money back . Our agent **** ****** at BJ's travel assured us we would get a full refund. Unfortunately we did have to cancel and *** has denied our claim 3 times! We are out $600.00. They should be ashamed of themselves taking advantage of senior citizens that way. People beware of which travel insurance you purchase!