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Business Profile

Insurance Services Office

Aon Affinity Travel Practice
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.06

Average of 809 Customer Reviews

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Review Details

  • Anita L

    Date: 09/12/2022

    Paid a high price for insurance, made a claim. Now 50 days later the same answer when I call. We are looking at the documentation.It was supposed to take up to 21 days.We did not cancel the package or cruise on purpose. ******** ******** did not and would not get us to the port on time to take the cruise. ****s of flights canceled. Only 3 agents at check in on Fathers Day weekend. It took over 3 hours to get to the desk, which was 12:28 and our flight was 12:30.No flights to get us to our destination on time to ******.Now the insurance is dragging their feet on an obvious Airline delay and it is taking way to long for our reimbursement.Now I want it all back including the fee since we did nothing wrong. We called THe travel agent, ******** ******** and *** as soon as it happened at the airport. Now I want to call the president of AON! Does she know how this company is run? And the News!!!!!!

  • Clif F.

    Date: 09/12/2022

    Absolutely abhorrent company. I hold the travel agent just as accountable.!My daughter had a cardiac surgery that resulted in severe complications the Tuesday before my Sunday departure date. These complications meant that she was left with her chest literally open and her on life support through the following Monday. I have had the surgeon fully document the seriousness of the situation and all I get is the run around. This claim was filed nearly 60 days ago and Ive gotten NOTHING! I wont stop Aon until you are out of business. DO NOT WASTE YOUR MONEY!

  • Joel R.

    Date: 09/12/2022

    I had a vacation trip planned and the tour company offered tour insurance with AON Affinity. The insurance cost about $450. My initial flight was delayed long enough that I could not make the connecting flight for 4 days, so I cancelled the trip on 6/23/22. ****** Airlines gave me a refund fir the flights in 2 days. I filed a claim for the tour with AON on 6/2422. Here it is 2 1/2 months later and they tell me that my claim is Still being processed and cannot give me a date for settlement or refund! After I had submitted all of the documents, 2 months later, *** requested an actual letter from ****** Airlines stating the reason for the initial flight being late! While AONs address indicates they are based in New York, the service people appear to sound like they are in another country perhaps ***************! Avoid AON for travel or trip insurance!

  • Debra D

    Date: 09/12/2022

    We brought into AON travel insurance when we booked our cruise for April 2022. It was a three day cruise! A few days before departure I developed chest pain. I am 64 yrs old and under a cardiologist care. Was advised not to travel by my Dr. ********* all required forms signed off by my cardiologist As of Sept 2022 we have not received any compensation. Find another company to buy travel insurance from, this one is a rip off.

  • Phillip L

    Date: 09/09/2022

    Same problem here, filed claim 4/6/2022. Couldnt go on cruise due to positive COVID test. ********* ****** **** offered this insurance, but wont help me get a resolution unless they deny my claim. Its 9/9/2022 and an AON claims adjuster (but not my adjuster, they wont tell me who that is or how to contact them) is yet again telling me they are expediting my claimIve heard that before and I dont believe it. Do not do business with AON travel insurance!

  • Ingrid S

    Date: 09/09/2022

    I purchased travel insurance for a trip to ******. On Aug 1st, 2022 I sent a claim because I recently found out I am pregnant and my physician has advised me against going, since the *** reports moderate/high risk of **** in the country. The *** also states on their website that pregnant women should avoid traveling to 'purple' zones aka ****** in their website. So, on August 1st I receive an estimate of 21 days until I hear back. I reach out in September and get an email 1 week later saying they are overworked and will take longer to refund or claim. This company seems to be the worst of the worst! How do I get my money back?? With this many 1 stars reviews is there a class action claim that can be taken against them? They are misleading their customers.

  • Lenise N

    Date: 09/09/2022

    The worst I filed a claim 3months ago due to death in my family before ship left .Called numerous ties and get same sorry answer. They are crooks

  • Patricia M

    Date: 09/09/2022

    This company is a scam! We had a trip planned through ****** and paid for travel insurance with AON. My husband got injured and we had to cancel the trip per doctor's recommendation. Insurance keeps giving us the run around asking for additional documentation but they have not sent the doctor what they need. I will definitely look in to filing a lawsuit against them and possibly ******!

  • Russell D

    Date: 09/08/2022

    "We need additional information to settle your claim." Hmmm. I see a pattern when I read others accounts below.Need is the operative word. What exactly is needed? Well, I can tell you from my experience working on claims for over 30-years that they continue to ask for things they do not need. I call that acting in bad faith.Looks like I will have to seek legal remedy.*************: this questionnaire will not allow you to give them zero stars. Pity.

  • Audrey A

    Date: 09/08/2022

    I as others have stated filed a claim in June and still have received no information or money. This company is really a joke

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