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Business Profile

Plumber

Port Plumbing & Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had Port Plumbing come to connect our new refrigerator to the water line. Later that night, it somehow disconnected and flooded our kitchen. The water seeped through the floor into the ceiling of the basement below, causing extensive damage to the ceiling and floor of the basement. When I spoke with the owner, ***** Blasucci, the next morning regarding the situation, he begged me not to file a claim with insurance because as he stated, his insurance company would drop him if he had one more claim filed against him. He offered, instead, to take care of the damage and renovate the room. While he did initially come through with sending people to remove the carpet and ceiling, the trouble began with the renovation. He sent us people with whom there was a language barrier, did not show proof of being bonded or licensed to do this work in any way, and there was a period of a few weeks during which the ceiling was left half-finished and nobody showed up. The story was that the worker had broken his leg. Most recently, ***** agreed to renovate our walls, in exchange for the floor renovation, for the mere purpose of expediting the situation. It's been 3 months since the flooding and the work is still not complete. Upon inspection of their work, we've determined that they were not doing the work professionally. They plastered a great deal of the room and had to do an otherwise unnecessary amount of sanding. They did not mask off the room properly and as a result, there is plaster dust all over the surrounding areas and our cats got down there and also keep getting covered in plaster dust. This morning, the worker opened the basement window to run an electrical line without telling me and my indoor cat escaped. I found him in his truck having a snack. Now we have an escaped cat, probable damage to some of our property due to the dust, and my partner, who has nodes in his lungs, has been having allergic reactions and trouble breathing over the last few days.

Port Plumbing & Heating is NOT a BBB Accredited Business.

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