We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Wine

Kobrand Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Wine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent two rebate forms to Kobrand and they didn't reply for a few months, so I emailed them and asked the status of the rebate. They did not respond. I messaged them on ******** (their account is active) but they didn't respond. I sent more FB messages and emails but have not heard back. They have been ignoring my messages for a month now. I know they received the emails because they were marked as read. This is not professional or ethical behavior.

    Business Response

    Date: 03/25/2025

    I am the **** ********* ** ********* at Kobrand Corp.  I received *** ********* complaint on March 4. 

    I advised him that same day "I am sorry you did not receive a reply to your messages on our ******** page unfortunately our software erroneously flagged them as spam so our social media manager did not see them until today.  With regard to the rebate itself, I am pleased to tell you that your check was printed on Friday and went in the mail yesterday via our rebate fulfillment company.  You should receive it within ***** business days. Our rebates do take up to 12 weeks for processing, as is stated on the back of each rebate coupon; Im not sure when you sent it in but unfortunately these things do take some time to wend their way through the system."  

    I then received the BBB letter yesterday, March 24, due to being on business in ****** for 2 weeks (it was dated Feb 25, not sure when it actually arrived).  I would have had to respond to that letter by March 11 in order to hit the BBB deadline, but since I was away and did not receive the letter, I missed that deadline.  However I am pleased to confirm today that *** ********* rebate check was cashed on March 11.

    As noted, our rebates do take up to 3 months.  *** ******* received his check within 3 months of the date of purchase (I don't know when he sent it in).  I hope this is satisfactory.  I'm sorry he had a poor perception of us and again very sorry that our software flagged his ******** messages as spam so we did not receive them.

    Best regards,

    ********

     

Kobrand Corp is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.