Complaints

This profile includes complaints for Prime Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Prime Storage

  85 Railroad Street Saratoga Springs, NY 12866

• 

  Prime Storage

  1322 New Loudon Rd. Cohoes, NY 12047

• 

  Prime Storage

  724 Watervilet Shaker Rd. Latham, NY 12110

• 

  Prime Storage

  2353 Route 9 Mechanicville, NY 12118

• 

  Prime Storage

  1750 Central Ave. Albany, NY 12205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my storage bill on the last day of January 2024 of $280 by using my checking account routing number and acct number using the link on their website. I then received a call telling me I missed a payment. I explained to them that I paid online using their link and my checking account information. They said that it was returned and I owed them $35 for it. When I complained to the manager about the late charge he told me he would have to email his boss at the main location to see if it could be removed, it was removed but when I went to do the same thing in February using the same acct information, it charged me again the $35. I called and the manager told me it was a "glitch" in their system when you use the checking account link on their main website. They charged me another $35. This time they refuse to remove it, saying it was my fault. Their link to use a checking account to pay your bill does not work. I told them they need to fix it or take it down. I figure they are getting $35 from a lot of people every month. They will not remove the charge and I feel they are cheating people. I plan on paying it because they give me no choice but they should be made to take it down or fix it.

  Business Response

  Date: 03/13/2024

  Thank you reaching out regarding this matter.  Upon review, we have confirmed that Ms. ******** was charged a $35 non-sufficient fund (NSF) Fee in accordance with her
  rental agreement as her payment was returned in February 2024.  Additionally, when this happened the previous
  month, as a gesture of goodwill, the NSF Fee was waived.  In addition, the manager spoke to Ms.
  ******** to discuss using alternate forms of payment she could use to make payment.  If there are further questions or concerns,
  please do not hesitate to reach out.

  Business Response

  Date: 03/19/2024

  Thank you for bringing this matter to our attention. Upon review, there do not appear to be issues with using a checking account to pay. Ms. ******** should ensure that the payment information including the full account and routing number she has entered are correct and reach out if she encounters any further issues. 

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I pay a lot of my bills using my checking account and know that you have to put all the account numbers in, in order for it to work. I have done this. I know how to use my checking account and routing number as well. The checking account option on your website does not work. First you tell me that I have insufficient funds and I showed the BBB my bank statements so that is an untrue statement. Now you are telling me I do not know how to put in my checking account number and routing number. This is unacceptable. This is not about the $35 fee you charged me, this is about charging a lot of people this every time they use their checking account to pay their bill. I am able to afford the $35 fee and move on, but it is not right, a lot of people cannot afford to pay this fee. It would be interesting to know how many people try and use this service. How much is Prime making off of this service?

  
  ****** ********
   

• Initial Complaint

  Date:02/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18, 2024, I rented an outdoor storage unit for a work vehicle we were going to store at the facility. On January 21, 2024, my employee went to the storage yard, input my gate code, and left the work vehicle in the assigned unit. We went to the unit 2 weeks later to retrieve the vehicle and it was not there. The office had no notes as to where it was, said they can see our gate code was used on January 21st when dropping it off and not again. They said they have no tow records and had never seen it on the property. In an attempt to file a police report, we were notified the vehicle had in fact been towed off the property 12 hours after it had been placed there. When talking to the storage office, they said it was because they didn't have a signed paper. I was never contacted to fill it out prior to it being towed. They knew who the vehicle belonged to because they said they tracked it coming into the yard with my gate code and it was parked in my assigned spot. I had a $956 impound fee I had to pay to retrieve my vehicle and 2 months rent for a vehicle that was only in the storage for 12 hours.

  Business Response

  Date: 03/08/2024

  Thank you reaching out regarding this matter.  Upon review, we have confirmed that Ms. ******
  signed a Rental Agreement on January 18, 2024. 
  At that time, she was notified that a Vehicle Storage Addendum needed to
  be completed in addition to her Rental Agreement. However, it was not completed
  and management was unable to identify who the vehicle belonged to and ultimately
  had it towed. If there are further questions or concerns, please do not
  hesitate to reach out.

  Customer Answer

  Date: 03/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  They did send me several emails confirming my unit and I thought all had been completed. If they had called me, (no attempts were made), I would have immediatly filled out the missing form. However, this was not done, the storage company completed my rental agreement and allowed access to the unit. The storage company stated they were able to view the cameras when the vehicle was brought in and could see my gate code was accessed when the vehicle was dropped off. Additionally, the vehicle was in the space I rented.This would indicate they had access to who the vehicle belonged to as my number was on file, my gate code was used, and the vehicle was parked in the unit I had rented. 

  Regards,
  
  ****** ******
  ************
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/25/2024

  Thank you for bringing this matter to our attention.  The District Manager has spoken with Ms.
  ****** and as a gesture of goodwill. Ms. ****** has been mailed a check for $432.50
  for the impound fees. We now consider this matter resolved.

  Customer Answer

  Date: 03/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a debt collection notice I received, stating an outstanding payment of $118, attributed to an account opened on April 7, 2023.
  
  Upon reviewing my records, I confirmed that the due date mentioned in emails was the 17th of each month. Furthermore, evidence from conversations with friends clearly shows that I vacated the premises on August 16, 2022.
  
  I distinctly remember requesting a checkout at the counter upon my departure and had informed their office via phone call a month prior to my move-out (as per their requirements), despite being in Canada at the time and using a different phone number.
  
  Despite these precautions, I received a bill on August 22, 2022, for the next month's rent ($117.52) due from August 17 onwards. When I contacted their office, I was assured that since I had already vacated the property, there would be no issue.
  
  However, as of November 2, 2024, my credit report indicates a debt entry of $118 from July 4, 2023, categorized under a collection agency/attorney loan type, significantly impacting my credit score.
  
  I believe this situation is not unique to me, as similar instances have been noted in Google reviews attached herewith. At this point, my primary concern is not the disputed amount but the unwarranted damage to my credit score, especially given my brief credit history.
  
  I respectfully request a thorough investigation into this matter, the removal of the wrongful debt claim from my credit report, and a written confirmation of the resolution. Your prompt attention to this issue is crucial to prevent further damage to my credit standing.

  Business Response

  Date: 02/21/2024

  Thank you for bringing this matter to our attention. Tenant’s
  rent was due on the 17th of the month. The unit was not found unlocked
  and empty until August 22nd, therefore rent was charged in accordance with the
  terms of the rental agreement on its monthly due date of the 17th. 

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  To begin, I'd like to provide the conversation record between myself and my girlfriend. During our discussion, I clearly stated that I had already relocated all of my belongings and stacked them in the living room by 8:00 PM on 8/16 (can be provided if needed, but it's really just a video of me showing all my belonging piled up in the living room.). Consequently, it's saying that I had emptied the storage unit at least by the afternoon since it's about 90 minutes drive between the storage and my new resident.Regarding the issue of "The unit was not found unlocked" as you stated. it's worth noting that I exclusively used my personal lock. Therefore, when I vacated the storage, I also removed the lock (as depicted in the attached picture). Since I only possess this single lock, I utilize it for all storage units I rent. Hence, there's no logical reason for me to have left it behind. Moreover, the fact that I currently possess the lock serves as further proof that I didn't leave it behind, rendering the unit unlocked.Frankly, I'm perplexed by the accusation. It's baseless to incriminate someone without concrete evidence and attribute actions to a customer that they haven't committed. Such unfounded allegations are entirely unwarranted.
  
  Regards,
  
  ********* ***

  Business Response

  Date: 02/28/2024

  Thank you. During the daily walk thru, the unit still had a lock on it on the monthly due date of the 16th and was not found unlocked until the 22nd. However, as a gesture of goodwill, a collections exemption has been submitted. Please allow time for processing. 

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid money for a storage unit in the amount of $41.00 on 01/25/2024 and needed to cancel it that same day and was told I could get a refund. At first they told me that my husbands name wasn’t in the system which doesn’t make sense because they sent me the email that I paid for it. However, the email showed up in my spam and in the message it was said to be careful because this email wasn’t authenticated by ******, so it could not have been sent by the original sender. Still have not been refunded for it so I’m starting to think it was a scam. They also told me that they spoke to my husband several times which isn’t true because I didn’t provide them with my husbands phone number. I provided them with only mine. 

  Business Response

  Date: 02/19/2024

  Thank you for bringing this matter to our attention. We are unable to locate a tenant by this name in our system. Is the agreement in another name? 

  Customer Answer

  Date: 02/20/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
  
  
  
  Regards, 
  
  ******* *****

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern
  
  
  This letter is to inform you of some discrepancies I’ve noticed with my storage payments at Prime Storage. I have called and gone into the office to sort this issue out multiple times. However, no progress has been made to further understand some of the charges. I want to further look into some of my payments to examine in detail the amounts I’ve paid to reaffirm the calculations are correct. I’ve made several attempts to call and obtain the corporate number. All attempts have led to nothing. I was also told someone from higher management would reach out to me, however no attempts have been made. In addition, there has been conflicting information from management at the Mangna location 3875 S. 8400 W. regarding storage policies. These discrepancies have led me to request a full audit by higher management.
  
  Thank you.

  Business Response

  Date: 02/16/2024

  Thank you for bringing this matter to our attention.  Tenant had asked for a copy of her payment history which was provided to her. The facility manager and Regional Manager have been in contact with her to answer any questions she may have. Please reach out if there are any further questions or concerns.

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage unit from Prime in July 2023. The door broke the very same day we moved everything in and we notified Prime to get it fixed. After multiple emails and phone calls, nothing had been done. I moved into a new apartment in December after living with family and I and my fiance and daughter have no furniture, only a bed and a couch. They still have not fixed the door, they have said they would contact us to move units altogether and have not done so. I requested a full refund for everything I paid since we spent so much money getting the bare minimum essentials to live that we couldn’t get from that unit, to which they agreed. Still, nothing has been done and I have heard nothing from them. Every time I call, I get the run-around, so-and-so will contact me, and they never do. I’m done with this, my family needs our furniture and my fiance and I need our money back to replenish what we have spent that we weren’t planning to.

  Business Response

  Date: 02/01/2024

  Thank you for bringing this matter to our attention. The repair was completed and the facility manager reached out to inform the tenant on January 10, 2024. Please reach out if there are any further questions or concerns.

   

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent 2 spaces to house household items.
  
  One of my spaces has been burglarized multiple times.
  
  The location has had high staff turnover.
  
  The corporate lack of transparency is high, and the corporate and local office are unabl and/or unwilling to provide a direct phone number for the District Manager, who, by this point, has not returned my calls.
  
  I have further information for Prime Storage *************) if they ever contact me.
  
  At the local level, they indicate that they have no lock on the door to the individual buildings, so once a person gets through the gate, they have access to all the buildings, additional, they do not have cameras *inside* the buildings, so, once inside a building, a burglar only needs to cut a lock off a unit, and they can literally rob someone blind.
  
  2 police reports have been filed, and insurance companies notified.

  Business Response

  Date: 01/29/2024

  Thank you for bringing this matter to our attention. The
  District Manager has reached out to the tenant to resolve and will assist in
  filing a Prime Protection Plan claim. Please reach out if there are any further
  questions or concerns.

  Customer Answer

  Date: 01/29/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  While I did have a conversation with the DM, she *only* mentioned that there are higher coverages of property protection (at higher costs!). That’s all she did.She DID NOT offer any action plan to address the many reasons Prime Storage is deficient , including points discussed:Adding security/entry keypads to individual buildings.Notifying tenants IMMEDIATELY that their lock is gone (cut off).She stated these simple things (standard elsewhere) have not been done, due to cost issues.
  Regards,
  
  **** ******

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my last unit around April/May '23 and immediately notified the office (I've rented approximately a dozen units over the past 3 years and always closed a unit this way with no problems.) But 6 months later when I checked my credit report, my credit score dropped substantially month-over-month saying I had a bill in collections. Never received any email, phone call, or letter from any company or collection agency and had no idea what account could possibly be delinquent (I had a great credit score and always paid my bills). I called the collection company, and all they said was "Prime" with no account or additional info.
  
  I immediately called my old Prime storage branch and they were very apologetic saying it was a mistake and they promised that they would fix the problem. (I even have the manager on my voicemail saying that they will fix the problem.) It's been two months later and nothing has been done. I've called Prime corporate a couple dozen times and neither the billing department nor the district manager will return my call. I don't even know what account they're falsely accusing me of not paying.
  
  I've given them about $15000 in business over the past 3-4 years and the collection collection statement says that the amount in dispute is $195. I don't even know if I ever rented a space that cheap. Absolutely insane!!!
  
  This blemish on my credit report has caused financial hardship and is currently preventing me from obtaining needed credit or a loan for home repairs. Unless Prime Storage corrects this false collection charge, I will be forced to hire a lawyer. They are completely in the wrong here.

  Business Response

  Date: 12/22/2023

  Thank you for bringing this matter to our attention. A collections exemption was submitted however the credit agencies take 60-90 days to process. Please reach out if there are any further questions or concerns.

   

  Customer Answer

  Date: 12/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business (Prime) said that a collections exemption was submitted, and I need to wait 1-2 months, but this is a false charge and has already affected my credit and ability to borrow. Once bank has already reduced my current credit in half, because of this bogus "default"  charge in my credit report. Also since I'm currently borrowing over this new credit limit, I'm now forced to pay off larger monthly payments. Like I stated in my initial complaint, I needed this credit to borrow money for essential home repairs.

  I want Prime to have the collections company that has reported this non-payment remove it asap and close my account. Prime made an error. This debt collection is false and has already cost me material hardship; it not going to improve until this blemish is removed. 

  Once again, I have rented over a dozen units at the Danbury, CT location in a 2-3 year period, totaling over $15000. I always call the office and customer service numbers to report my moving out (always on time before the end of the month). I want this false collections report removed before it creates more financial difficulties.

  
  Regards,
  
  ***** *********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 01/08/2024

  Thank you for bringing this matter to our attention. A collections exemption was submitted on December 11, 2023. Please follow up with CBA for any further information information. 

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As clearly stated in the attached invoice, per Prime Storage Group Hilton Head, my next payment of $236 for vehicle parking space #12 is due 1/05/2024. Per the invoice, I can skip a month’s payment in December and make up for it on 1/5/2024. I have been an on time paying customer for a year and this is the first billing statement that allows for this “skip a “payment”. I decided to defer my payment of $118 to next month. The next day on 12/6/2023, I received a letter from Prime Storage Hilton Head apprising me that I was a day late on my payment and had accrued late fees. These late charges are in violation of my lease agreement and state law which allows for 7 days. When I contacted the business about their billing statement allowing for one month’s deferred payment, the manager refuted the plain language interpretation and was malicious. See attached invoice. I logged into my account on December 3-4; my payment is due on the 5th;however, per this statement, I am allowed to defer my payment to next month. Clearly stated. I thought it was because I always pay my account on time that I was being given an opportunity over the holiday to defer. The invoice does not state my next payment as due on 12/5/2023 in the amount of $118. It clearly states my next payment is due on 1/5/2024 in the amount of $236 with no late fees attached. I want Prime Storage Hilton Head to honor the written terms as clearly written in their invoice/billing statement. The tone of James K*** (manager) threatening response to me is unprofessional, unethical and maliciously over the top. I am asking that they honor the terms as stated in their invoice regarding my account and they should amend the textual content of their statements as to not be misleading to the consumer through falsities that they have no intention of honoring.

  Business Response

  Date: 12/28/2023

  Thank you for bringing this matter to our attention. Rent is due each month per the terms of the rental agreement. However, as a gesture of goodwill, we will waive any late fees charged and all past rent and current rent will be due on the January 5th. Please reach out if there are any further questions or concerns.

  Customer Answer

  Date: 01/08/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint as I do not believe Prime Storage is acting in good faith and fair dealing. Please see attached notification of property lien.  This account would have been paid in full on January 3, 2024 via online; however, there were late fees included in the amount owed and no means to circumvent the amount. This is why I sent a check from the U.S. Postal Service on January 3, 2024 in the amount of $248 which will be substantiated by postmark date. Unless, in an act of malice, Prime Storage is falsely claiming they haven’t received the check as I mailed it 6 days ago. For some reason, as Prime Storage has acted with such spite and malice regarding this issue, I wonder if Al M******* or Christin R***** aren’t somehow connected to this issue especially as Al M******* has expressed interest in this car.
  
  Regards,
  
  ******* *******

  Business Response

  Date: 01/22/2024

  Thank you for bringing this matter to our attention. Rent was received on January 10, 2024 and Ms. ******* was informed of the same. As a gesture of goodwill, late fees have been removed and her next rent payment will be due on February 4, 2024. Please reach out if there are any further questions or concerns.

   

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY STORAGE UNITS ARE **** AND ****, WE ALREADY HAD A VERY BAD EXPERIENCE FROM ANOTHER UNIT, AND I ASKED QUESTIONS REGARDING PROTECTING MY PERSONAL PROPERTY, I WAS TOLD VERY POSITIVE THINGS. I AM ALREADY HAVING PROBLEMS, NOW MY ACCOUNTS ARE ALL SCREWED UP AND MY PAYMENTS ARE MOT BEING APPLIED, I HAVE ASKED FOR THE DISTRICT MANAGER TO REACH OUT TO ME, STILL HAVE NOT GOTTEN THAT CALL, I NEED MY ACCOUNT CORRECTED AND ACCURATE, AS WELL AS BACK IN HOOD STANDARD

  Business Response

  Date: 12/19/2023

  Thank you for bringing this matter to our attention. The District Manager will be reaching out to the tenant to resolve. Please let me know if there are any further questions or concerns.