We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Beekman 1802

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Beekman multipurpose Wonder milk buttery botanical jelly. The item was sold out on ***. Weeks went by and I received the item. When I got the item the top was broken and the aluminum seal was partially open. I made called *** and they issued $7.00 and informed me to discard the item. My complaint is with Beekman. I call the customer service to speak with a rep. Because of the smell of the product and a very gritty feel to it. Was this the only jar they had on the shelf and Beekman 1802 sent that out to me. My reason for wanting this product was sorely for my 7 yr old grandson. When I called Beekman 1802 I was promised a call back but as of today no one has every called me. Just out of care and concern I should have gotten a call. I have purchased out Beekman 1802 products no problem except for that buttery botanical jelly they claim it's better then Vaseline....

    Business Response

    Date: 01/27/2025

    Our policy was properly communicated in the two phone calls received on January 13th. Beekman 1802 items purchased from other retailers, including TV Shopping Retail Partners, should be returned to the original retailer within the terms set forth by the retail partner’s return policy. The item was purchased from a separate retailer and was fully refunded from ***, which was verified by their Customer Service Team. 

    Customer Answer

    Date: 02/05/2025

    It took so long to receive it and when I got it it was old. My biggest concern is you can't blame it on *** because they are not the manufacturer, they are just the seller.   And when I got it, the product was not as advertised- it was old and it had a foul smell.   I kindly request a new product/replacement because I am a loyal customer.   

    Business Response

    Date: 02/10/2025

    A resolution was reached via phone call on Friday afternoon. As a one time courtesy, we have gone above our policy and replaced the damaged item received from a separate retailer.

    Customer Answer

    Date: 02/18/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
     
    Regards,

    ***** *******

  • Initial Complaint

    Date:11/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When signing up for text messages. Says they will give cash back. Instead you get a digital gift card. This phrasing is false advertisement to the average customer.

Beekman 1802 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.