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Business Profile

Hair Products

Bio Ionic, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Bio Ionic curling iron about a year ago and on Saturday 5/18/24 I was using the iron and it snapped in half and a spark of flame almost caught my hair on fire. I reached out to the company to let them know what happened and that I was hoping to seek a replacement, but I was told that it will only be replaced if I registered the product and it is within warranty. Their response was "i'm sorry your product is not working properly" and that was not what the issue was. The item broke and snapped in half mid use and sparked a flame from the wires and heat. I do not have proof of purchase, and I feel that a replacement is owed with the fire hazard that occurred regardless of date of purchase even though it is only about a year old and I do not have proof of purchase. It ripped a part of my hair out and was very close to catching on fire. This product is not very old and cost a lot of money and shows the quality and customer service is not to par and I think others should be aware of this issue. Once I said I was going to contact BBB I never received a response back...

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a curling iron for my birthday. I have not had it even a month and it has broken. I have called the number on file, and gotten into a chat room to not hear anything. It was a gift and no receipt was given and I have been trying to get in contact with someone to provide a resolution. The clasp now will not close due to a broken pin after using it normally on one side of my head.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the hair dryer with a 10 year warranty. However, they will not cover my faulty dryer less than a year old. They will not return my used dryer either, stating they already destroyed it.

    Business Response

    Date: 01/12/2024

    We have resolved the issue by making an exception. 

Bio Ionic, Inc. is NOT a BBB Accredited Business.

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