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Business Profile

Orthopedic Surgeon

Complete Orthopedics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for Complete Orthopedics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Complete Orthopedics has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Complete Orthopedics

      2500 Nesconset Hwy Bldg 10D Stony Brook, NY 11790-2555

    • Complete Orthopedics

      1787 Middle Country Rd Centereach, NY 11720-3507

    • Complete Orthopedics

      1333 Roanoke Ave Ste 203A Riverhead, NY 11901-2029

    • Complete Orthopedics

      290 Madison Ave Fl 6 Ste A New York, NY 10017-6306

    • Complete Orthopedics

      314 E 30th St New York, NY 10016-8303

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to file a complaint for patient service work at Complete Orthopedics, ***********, ***** **. On August 24, 2021, I had to see a ******* ************************************ for an orthopedic examination. The doctor ordered an MRI. After receiving the recording on the CD, he had a short conversation with me and returned the CD, telling the assistant that this visit is for free. I was surprised when after a week I received a bill for the amount of 85 dollars, the more that my insurance specifies the fee for a visit to a specialist at $ 45. I filed a complaint with Complete Orthopedics office and was promised that the bill would be corrected. Instead of honestly correcting the amount of the visit fee even though the doctor described it as free, *******************'s office sent the bill for $ 85 to the debt collector. Oplate $ ***** ($ 85 plus interest) I paid by check on September 18, 2022 for a ********************* assignment, *****************************************************************************, phone ************ with a request to suspend the enforcement of the bill because it is overstated and incorrectly drawn. Nevertheless, *********************** debited my account and thanked me for closing the case. I cannot agree with such a system of functioning of the health service, where financially insured patients are destroyed by looking for any means to improve the financial liquidity of medical services. Please help me recover my $ 40 refund. Thank you.

      Business Response

      Date: 11/02/2022

      1) patient was seen twice in our office
      2) he understands he has a bill, which was more than the $85 that he paid. 
      3) he was given a discount and is aware of this
      4) he offered to take down his complaint 

      Customer Answer

      Date: 11/17/2022

      Better Business Bureau: Thank you for your help in settling my complaint. After several conversations with *** ***** from Complete Orthopedics I found out that I cannot get a refund for my doctor's visit because they don't work with my **************************** and therefore treated me as an uninsured patient. I was apologized that it was only after a year when I filed a complaint with BBB that they informed me about this. Otherwise, there would be no need to enforce the debt by the debt collector.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    Complete Orthopedics is NOT a BBB Accredited Business.

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