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Business Profile

Games

TCGplayer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 2 complaint(s) filed against business
  • 14 complaint(s) filed against business that were not resolved
  • 170 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has taken to respond to complaint(s)

Alert Details

This business has 1 alert.

Alert

On June 20, 2024, BBB contacted TCGplayer regarding a high
volume and pattern of serious complaints. BBB received complaints alleging: consumers
being locked or deactivated without warning from their accounts, experienced fraud
activity, received damaged or counterfeit items, purchases were rejected without
reason, and refunds and complaints have not been resolved.


We have also identified a pattern in the business responses
to complaints stating; Our policy at the time of sign-up states that we
reserve the right to suspend or terminate any account at any time for any
reason, at our sole discretion, and, we do not currently utilize phones for our
customer service, we primarily operate via email.


The business also responded to the pattern of complaints
stating the following: agreed to by the user, not responded to by the user, within
our policies users agreed to upon utilizing our platform, provided their
Marketplace Seller Agreement and TCGplayer Community Guideline, and should
there be any complaints we can directly act on, we are happy to assist should
they be actionable.

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