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Business Profile

Fence Contractors

V & O Montalvan Fence Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The installer of a fence for the neighbors behind my house cut crucial roots of a large Maple on my side of the property line. An arborist has determined that this compromises the stability of the tree and the tree will require cabling and pruning in order to protect my home. He will appraise the value of the tree and I plan to *** for the cost of repairs.

    Business Response

    Date: 06/21/2024

    To whom it may concern, I, ***** *********, understand that our crew damaged the roots of the tree. 

     

    However, we never said we would not cover the damages. 

     

    Whenever we do installations, we ask our crew to please ask the homeowner for their survey. We follow the lines of the property lines; however, some roots may come into the property line. 

    We are aware of this, so we have to adjust accordingly for the customer if its in their property. 

     

    We received a call from the complainant, and she told us she would have an arborist assess the tree. She never got back to us on what proceeded. 

     

    We want to resolve this problem the best way we can. 

     

    Thank you

     

V & O Montalvan Fence Corp. is NOT a BBB Accredited Business.

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