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Business Profile

New Car Dealers

Carbone Auto Group

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Carbone Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carbone Auto Group has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ***** ****** from Chrysler dodge jeep ram of Utica in September. The first week I bought the car I noticed a weird sound when I turned the wheel I called and they told me I had to wait a month to be seen. By then the check engine light was on I called and updated them on that. They had my car all day never called or updated me. When I finally got contact they said they couldn’t help me I had no warranty they never offered me a warranty so then said I could have one. Sense then I’ve been there about four to five times once having my car for two days. They refuse to tell me what’s wrong or fix it. They won’t call me back. I asked for the warranty emailed to me they just emailed me a cover letter without warranty information. I’ve tried talking to supervisors sales service and they won’t fix it I’m not sure what else to do. I can contact a lawyer due to lemon law but don’t want to have to go through all of that. I’m not sure if there if anything the better business bureau can do to help my situation. It’s winter here now and I just want a safe car to travel in I’ve been attempting to find out what’s wrong and fix it sense September. Thank you.

    This business is not BBB accredited.

    revoked BBB accredited business seal

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