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Business Profile

Newspaper

The Observer Dispatch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my yearly subscription in July 2023 to have my local newspaper delivered to my home as I have for the past several years. In September I received a letter from the Observer Dispatch stating they would no longer be delivering to my home and it would be delivered with the ** mail and be put in my mailbox which is quite a distance away from my home as I live in a mobile home park. I am 83 years old and can not go the mailbox without driving everyday to get the newspaper and my mail is delivered quite late in the day, therefore I canceled my subscription on 11/3/23. A week after this, I received numerous phone calls from the newspaper harassing me to reinstate my subscription. I asked them politely to please stop calling me about this. I called on 11/8/23 to ask when I would be receiving my refund. I was told it would be 7-14 days. So I waited and on 11/27 I called again and inquired about my refund and I was told it was in the (mail) on 11/22/23. I called back a 3rd time on 12/4 and was told it was (issued) on 11/22/23 and that it would be at least another 20 days or more. The refund is approximately $180.00. I would like your help in getting my refund. Thank you.

    Customer Answer

    Date: 12/14/2023

    Hello, this is in regards to complaint #********. I have received my refund that I was entitled in the mail yesterday. I appreciate all of your help. Thank you.

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 3, 2022 I submitted a check in the amount of $171.60 to the Observer Dispatch for a six month subscription for the Sunday paper delivery. After that I received a paper or two. I made several complaints to the OD and yet continued to receive NO PRODUCT. After numerous attempts to resolve I told them I wanted a full refund as I was driving to the store each Sunday to get a paper. I was assured this was being taken care of and also filed a complaint with the NYS Attorney Generals office to which the OD lied and said it was taken care of. It never was. Lets also mention it's VERY difficult to get a live person to answer any calls at the OD. I can provide you with emails and my complaint along with a copy of my check#1778 dated Feb. 3rd, 2002 for $171.60. Thank you in advance- **** *****

    Business Response

    Date: 10/21/2022

    BBB spoke with the business and they ask for the customer to please contact them at ************ so they discuss the matter.

The Observer Dispatch is NOT a BBB Accredited Business.

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