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Business Profile

Nursing Home

The Grand Rehabilitation and Nursing at Utica

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father was a resident at The Grand (formerly Heritage Healthcare), He became very ill on May 27, 2023 while in their care, he was hospitalized and they dischrged him without warning nor did they notify me of his discharge. Since that time they are contiously taking money from his bank account in the amount of $3030.18. I have spoken with them and they were to stop all money withdrawl and refund the money. As of today 07/29/2023 that has not been done.

    Business Response

    Date: 08/24/2023

    Response taken by phone:   The recurring payment was stopped in July and a refund check was sent on July 31. If you have any questions you can call  ************ and ask for Ester F******* 

    Customer Answer

    Date: 08/25/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    **** ******

The Grand Rehabilitation and Nursing at Utica is NOT a BBB Accredited Business.

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