Reviews

This profile includes reviews for Benefits Plan Administrative Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Benefits Plan Administrative Services has 4 locations, listed below.

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  Benefits Plan Administrative Services

  6 Rhoads Dr Ste 7 Utica, NY 13502-6317

  
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  Benefits Plan Administrative Services

  1387 Fairport Rd Ste 680 Bldg 600 Fairport, NY 14450-2007

  
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  Benefits Plan Administrative Services

  100 Corporate Pkwy Ste 338 Amherst, NY 14226-1200

  
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  Benefits Plan Administrative Services

  706 N Clinton St Syracuse, NY 13204-1327

  

Review Details

• Review fromJen C

  Date: 05/06/2025

  1 star
  Unfortunately, our experience with this benefit plan administrator has been very disappointing. Communication has been a consistent challenge—emails often go unanswered for weeks, and when we did receive responses, they were either delayed or unhelpful. Customer service was not only unresponsive but at times outright rude, which made resolving issues even more frustrating.
  Adding to the frustration, we were charged a termination fee despite our decision to end the relationship being directly tied to the poor quality of service. It’s extremely disappointing to feel penalized for wanting to move on from a service that failed to meet basic expectations.
  I would not recommend this company to others looking for reliable or professional support in managing their employee benefit plans.

• Review fromDwight L

  Date: 01/11/2025

  1 star

  Dwight L

  Date: 01/11/2025

  Total incompetent company doing their best to not give you your money you saved into an has account. As mentioned by others they will do everything possible to not pay something as simple as copays for physical therapy. No idea why anyone uses them except must be the cheapest service since they steal the money to keep in their accounts.
  

  Benefits Plan Administrative Services

  Date: 06/03/2025

  Dear Mr. ********,
  According to our records, the account you are referencing is a VEBA HRA plan, not an HSA. Claims on VEBA HRA plans at BPAS strictly follow IRS regulations, to alleviate any potential audits on the participant or the plan. As such, to approve a claim, we require detailed, itemized receipts which must include: merchant or provider name, patient name, description of services received or item purchased, date of service, and amount charged. To ensure all 5 items are included, the Explanation of Benefits (EOB) from your health insurance provider is recommended. Claims are only approved for medical expenses as determined by IRS Publication 502. For Physical therapy, the IRS requires a letter of medical necessity. Once this information is provided, we are happy to process the claim. If you have any questions about the claims process or if a medical expense is eligible, please contact us.

• Review fromeric b

  Date: 07/24/2024

  1 star
  BPAS has one star rating for a reason. The customer service is absolutely terrible. We recently had an issue with BPAS having the wrong birth-date listed in their records. Every other company I've ever worked with had a series of security questions to work around this issue. Not BPAS, instead the customer service people just said screw you tough luck, send us a drivers license to change it, and no you can't do it now, you'll have to fax it (who has a fax these days), and no we won't confirm we actually received it. You'll have to wait an indeterminate amount of time, then spend another hour on hold to see if it was changed....oh did I mention that we spent over an hour on hold just to find out they won't do anything. And they stopped sending paper statements and said we could change that on our online account....the account we cant access because they messed up inputting a birthday.....terrible service....nothing but trouble with them

• Review fromCarolyn K

  Date: 02/29/2024

  1 star
  If I could give minus stars for this company I would. They have deliberately witheld fund in my account and have spent months finding ways to prevent my closing a retirement account. Their customer service is abysmal and the respresentative are rude and dismissive. Never, on purpose have anything to do with this company.

• Review fromDamion J

  Date: 08/23/2023

  1 star
  I cannot express how utterly disappointed and frustrated I am with BPAS. Dealing with their customer service has been nothing short of a nightmare. They hang up on you if you say anything they do not like, give you an attitude about everything, and refuse to take any responsibility for anything. There is no point in letting your money go to this business because you won't have access to it anyway. Instead of opening an account with them, you can deposit the money safely into a different bank account and never have to go through the hassle of dealing with these arrogant people. If you are looking for a company that excels in incompetence, indifference, and a complete lack of professionalism, then BPAS is the right choice for you.
  From the beginning, it feels as though the customer service representatives are trained to deny anything you ask for so that the company can legally steal your money before you have the chance to use a penny. They are robots reading from a script and are unable to address their customer's questions and concerns. It is like they have a contest going on to see how many hoops they can create for you to jump through before sending you to their make-believe Supervisor who also has no ability to help.
  After dealing with them for over a year, I have finally withdrawn from the benefit and can only say that I believe their primary purpose is to steal people's money. They take pride in making sure there is no avenue for their customers to receive any support. You may be treated better by a criminal on death row than by BPAS. Save yourself the headache and place your money in something you have access to because the tiny bit you save on taxes will be stolen anyway.

• Review fromMatt W

  Date: 03/13/2023

  1 star
  Our company just switched HSA providers from BPAS and they have been a hassle to work with. They don't allow you to access more than 90% of your funds at once which feels ethically wrong, and I then learned you actually can't make a charge with the full 90% but it needs to be about 89% or the transaction fails. Website is difficult to navigate with limited functionality. Not a good experience. Benefits brokers: stay away and find a better option.