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Business Profile

Musical Instrument Supplies and Accessories

Drum Art LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Supplies and Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an account and submitted an order for a custom kick drum head through this website. After submitting the order, I realized that I had two of the letters in my email switched (“******************” instead of “******************”). I have made several attempts to contact the company since Tuesday afternoon 8/13/2024 when I submitted the order (email and phone) to resolve the issue and I have not received any response from the company. Also, I was supposed to submit artwork for the drum head upon purchasing it but I was not able to because the order confirmation was sent to the other email. I provided my email/phone # in my email submissions. I can not reach anyone through phone # on their website because it just goes to an automatic voice message saying to contact them through their website via email. I just want to get in contact with them to receive a refund.

    Customer Answer

    Date: 09/06/2024

    I am writing to inform that the owner of Drum Art LLC had contacted me through email and issued a refund.

Drum Art LLC is NOT a BBB Accredited Business.

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