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Business Profile

Ski Resorts

Mount Peter Ski Area

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter participated in the Thursday evening, 5pm, multi week ******s. Today we showed up for the final ******* which was a makeup from a Jan ****** that was a cancelled by the mountain (weather related cancellation). The last ****** my daughter attended, Feb 16th, both my daughter and my husband were told by her instructor that the final ****** would not be Feb 23, due to that being Presidents week. It would be the following week instead, the instructor said, March 2. We showed up for her ****** today and were told that the final ****** was in fact last week, Feb 23. Although this last ****** is technically what the mountain calls a bonus ******* we were not given the opportunity to take advantage of it because the instructor accidentally misinformed us. Although this staff member made an honest mistake, its wrong for the ski mountain to not make adjustment and correct for this error. I asked that my daughter be able to snowboard for the evening tonight for free, since we were told there would be a ******. The office supervisor I spoke with was very rude and repeatedly said the ******s are over - there is nothing that can be done. Although this was a bonus week, she should still be given the same opportunity to at least to snowboard for a couple hours to account for the mistake.

    Business Response

    Date: 03/03/2023

    Of course this person should have been given a ticket, and a ******* It is not their fault that the instructor made a mistake.

    I am reaching out via phone right now.

     


    Thank you, **********************************

    Executive Manager

    Customer Answer

    Date: 03/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************************



     

Mount Peter Ski Area is NOT a BBB Accredited Business.

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