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Business Profile

Coupon Services

Data Rebate Consumer Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A rebate for $25.00 was submitted on 1/26/25 for a product purchased at *******. A status inquiry confirms the rebate was approved. As of 5/25/25, I have not received the rebate check. Based on the companies 1 -2 week review period and 8-10 weeks to issue the rebate, I should have received the rebate by April 19. Please request expedited issuance of the rebate. If the company states they have previously mailed, it was not received and the prior issuance should be voided and a new rebate check sent. This appears to be a common issue with this company based on online commentary.

    Business Response

    Date: 06/05/2025

    Dear Better Business Bureau (BBB),

    This letter is in response to a recent complaint regarding a rebate issue associated with ****************** Parts). We would like to clarify the situation and provide an update on the resolution.

    Background:
    We are a rebate processing center responsible for handling promotional rebate submissions on behalf of various sponsors. In this case, the rebate in question was associated with ***. Unfortunately, there was a delay in processing due to an issue with FMP providing the necessary funding for the rebate. This issue was resolved on May 30, 2025.

    Current Status:
    The rewards cards associated with the rebate are scheduled to be ordered on June 6, 2025. Once the order is completed by our bank, the rebate status will be updated and reflected in the customers account on our online portal.From the date of processing, please allow 710 business days for the rewards card to arrive via mail.
    We apologize for the delay and appreciate your understanding. We remain committed to ensuring the customer receives their ********************** in a timely and professional manner.

    Sincerely,
    ****** ******
    **************** Manager


    Customer Answer

    Date: 06/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ****



     

  • Initial Complaint

    Date:05/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Battery was installed 1/23/25. My Rebate Form and Installation Receipt was submitted online on 1/24/25. Several weeks later I went on the Rebate Status Site (**********************************************) it indicated that my Rebate was Approved. It has shown that for the last 14 weeks and does not show that the rebate has been sent out. Phone calls and e-mails to the Data Rebate Consumer Service Center have resulted in statements that it takes at least 8-10 weeks from Approval for the rebate to be made or have gone unanswered altogether. It has been 17 weeks since the appropriate forms were submitted, and I have not received the rebate. Require Delivery of the $25 Prepaid Rebate Card from the Data Rebate Consumer Service Center.

    Business Response

    Date: 06/05/2025

    Dear Better Business Bureau (BBB),

    This letter is in response to a recent complaint regarding a rebate issue associated with ****************** Parts). We would like to clarify the situation and provide an update on the resolution.

    Background:
    We are a rebate processing center responsible for handling promotional rebate submissions on behalf of various sponsors. In this case, the rebate in question was associated with ***. Unfortunately, there was a delay in processing due to an issue with FMP providing the necessary funding for the rebate. This issue was resolved on May 30, 2025.

    Current Status:
    The rewards cards associated with the rebate are scheduled to be ordered on June 6, 2025. Once the order is completed by our bank, the rebate status will be updated and reflected in the customers account on our online portal.From the date of processing, please allow 710 business days for the rewards card to arrive via mail.

    We apologize for the delay and appreciate your understanding. We remain committed to ensuring the customer receives their ********************** in a timely and professional manner.

    Sincerely,
    ****** ******
    **************** *******


  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************** provided a $150 rebate opportunity on their VR EVO 10 Winch which I purchased from Northridge 4x4. Upon receipt I immediately went on line to submit the rebate at datarebate.com. The site is poorly constructed, provides no confirmation that the rebate was submitted so I did the process more than once. Additionally, in the box within the winch there was a notice that Warn was also providing a $100 credit due to the loss of the Wireless feature of the unit. I went back to datarebate to enter the information for the credit. Again in a poorly constructed website form to obviously cause confusion and frustration so customers give up on their effort. No responses or updates are emailed to you, so after checking 8 weeks later (since that's their expected timeframe) all of my submissions were rejected EXCEPT the cheaper wireless function credit for $100. They are now claiming that it is past the post marked due for the rebate. This is a result of a significantly poor process and online form that doesn't work and provides no confirmation or notification and now the customer (me) is out $150 which is the ONLY reason I purchased the unit in the first place. If I had known that *************** was using this company and how bd they are. I would have NEVER purchased this product/

    Customer Answer

    Date: 01/20/2024

    Better Business 

    The business has followed up with me directly and has promised to resolve the issue. The full rebate has been acknowledged and mailed out.

    Sincerely,

    ***************************



     


  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Freezer from Brandsmart USA, which had a $50.00 dollar rebate when I purchased it. The purchase was made in December 2022. I sent the rebate in documentation in during the first week of January 2023. I have not received the rebate as of this 8th day of March 2023. I have call and left numerous of messages to the phone number of the rebate center. No one will answer, it goes to voice mail and no one has contacted me back as the voice mail states they will.

    Business Response

    Date: 04/05/2023

    We received a complaint letter today April 04, 2023 in regards to ******************* Rebate Submission Reference Number: ********. We contacted the customer on March 24, 2023 in regards to her rebate status being approved as her submission was made online on March 13, 2023. Her original mail in rebate was not received and assumed lost by the ************ We accepted her online copies of the documents and gave her approval on March 24, 2023. The timeline for rebates to be issued is around **** weeks from their approval date, in this case March 24, 2023. We submitted a confirmation of approval to the customer notifying her of her ********************** status and timeline when a rebate should be issued. The customer was also notified she can check her rebate status via our website ****************** using her WEB ID: **********.

     

    *******************************************

     


                 
     

    Customer Answer

    Date: 04/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has not been rectified.  The status of my rebate states the check has not been mailed.  ************ diverted, responsibility to the mail system.  They never mentioned the numerous phone messages I left and received no response.  Their voice message is generic stating they are always busy helping order customers and will respond back to messages within one business day.  Unacceptable and lack of integrity on their part.  

    Sincerely,

    *******************



     

Data Rebate Consumer Center is NOT a BBB Accredited Business.

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