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Business Profile

Ski Resorts

Winwood Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a horrible experience here. We were so excited for this trip, and all the pictures of the hotel looked so nice, the room that my family and friends got was a presidential suite. A two bedroom room with two bathrooms, a kitchen and a little living area with a pull out couch so it was meant for 5 or 6 people. But the first night there we had a an ant infestation, which we ignored and they took care of but it definitely made us feel a little uncomfortable and it made us question about this place. Then we slept fine and the next day we came back from skiing at ******* and everything was going well until my daughter and my niece were hearing weird sounds coming from the wall in their bedroom. We see a little arm coming out of a hole from behind our nightstand, we started taking videos because there was an animal somewhere in this place. We were concerned and called the front desk, they let us change our room but everything was so chaotic we had to pack our bags and we had to leave into a smaller room. We had food in the fridge that we had to pack and throw out because our other room had no kitchen. we talked to the manager and you wouldn’t believe the nasty comments she gave me and my family. Giving us racial comments and calling us greedy for the money that we want back. And it wasn’t only those animal infestation we had but it’s also problems with the hot water randomly in the shower. we would be showering with steaming, hot water and then freezing cold water, leaving us with burnt skin. They refunded us some of our money, but not the full refund for two nights and two rooms.

    Customer Answer

    Date: 06/18/2024

    i need full refund of the 2 nights plus all the damaged food i had this caused my family a huge dissapointment. and a terrifying experience.

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