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Business Profile

Newspaper

Historic Newspapers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 13, 2023, I emailed *****, the Senior Team Leader for Historic Newspapers about how I was having trouble with the payment portion of their website. On November 20, 2023, I was finally able to make a purchase. I was brought to the confirmation page one time on the website. They sent me two confirmation emails and charged me for the same product twice. I only want one product. I reached out again November 21, 2023 to ***** about how their website double charged me for the same product. She refused to refund the money on a mistake made by their website. I would like a full refund for one of the products of $101.92.

    Business Response

    Date: 11/28/2023

    Please see attached the communication we had with the customer, along with their email confirmations.  The customer confirmed that she did receive 2 email confirmations, however waited 10 hours to contact us regarding this.  As these items are personalized, once production has begun, we are not able to cancel orders.  Had the customer emailed when she received both emails, we could have cancelled the order.  As you can see from the communication with the customer, on this occasion we have advised that if she returns one of the books to us, on receipt we will refund her for the order.  We did not hear from the customer after this. 

    Customer Answer

    Date: 11/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Historic Newspapers is NOT a BBB Accredited Business.

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