We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oil Burners

Donlon Brothers Heating & Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Burners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Donlon Brothers Heating and Cooling.PO **************************************** ************ ***************************** *********************************************************** **************** *********************** Better Business Bureau, The Donlon Brothers Heating and Cooling. Came to repair boiler on 9/20/2022. There was no heat, so a piece had to be replaced. Donlon Brothers Heating and Cooling charged $325.00. Now the heat is always on and cannot shut it off. I just purchased 400 gallons of oil and has consumed the oil. Large amounts of water are leaking from the pressure valve which will flood the basement. Donlon Brothers Heating and Cooling have been called several times since 9/20/2022 to fix the mistake made by Donlon Brothers Heating and Cooling. and have not come back to fix the problem they caused. I want Donlon Brothers Heating and Cooling. to refund the $325.00 and pay for the other company I have to hire on 10/22/2022 which could cost up to $ 500.

    Business Response

    Date: 11/03/2022

    Tell us why here... Customer called and said they had no heat to the upstairs zone and scheduled a service call. We went to the customers residence on 9/30/22 and found the zone valve on the upstairs zone was broken and needed to be replaced. The zone valve was replaced and heat operation in the zone was checked and it was left in working condition. The customer paid for the service call and zone valve via credit card payment on 9/30/22 for a total of $325.88. The customer then called on 10/5/22 saying it was now overheating and wouldnt turn off so an appointment was made to return and see what the issue was on 10/10/22. The morning of 10/10/22 the customer said she needed to cancel because of a family emergency and would call back. We know her father was having health issues and understood the stress associated with that. The customer then called back on 10/18 and said she was very dissatisfied with our service from 9/30/22 because the house is overheating and believed it to be something in error that was done on 9/30/22 she also said that her father was in the hospital and she wanted afterhours service free of charge before 10/21. We called her from the office to try and schedule another return and it was unsuccessful. She was called a few times from an owners personal number a few times as well and she never returned his call. The office then called her again on 10/22 and the customer stated how upset she was with ********************************************* and that she would see us in court and hung up. We havent reached out to the customer since then. We did try and accomodate the customers wishes but she was unresponsive. We understand her father is not well and dont wish to make anyones personal grief worse. A refund will be sent to her via certified check for the correct amount of $325.88 We hope her father gets better       

    Customer Answer

    Date: 11/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

Donlon Brothers Heating & Cooling, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.