Business Profile

Electric Companies

FirstEnergy Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

480 total complaints in the last 3 years.
185 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** ****** sent me an email that they plan to charge customers $0.50 each time we pay our bills directly from our checking account. This makes no sense and should be illegal since we are not using a credit card. The only way to avoid it is to enroll in autopay directly from checking account. Quite frankly, I don't trust them, so this sounds like a class-action lawsuit against them if the Better Business Bureau doesn't resolve this.
Business Response
Date: 12/20/2024
Please see our response attached.
Thank you,
**** Compliance Department
Customer Answer
Date: 12/21/2024
I am rejecting this response because:
Other
states, including **********, have declared it illegal for companies, including
utility companies, to charge a fee to consumers who want to simply pay their
bill. So, it is logical to conclude ****
will eventually follow this model.
If First Energy consumers are charged a fee to pay bills, we
will file a class-action lawsuit against First Energy, which will cost First
Energy millions of dollars. The
reasons: One, what is to stop First
Energy from continuing to up this fee?
Two, why do they charge this fee just because someone decides not to
trust them to enroll in autopay? This
makes no sense. Third, it is
unrighteous. Fourth, it will be declared
illegal in **** eventually as in other states.
I ask the Better Business Bureau to prevent the fee charge
before this escalates to the courts.
First Energy will not win.

Thanks! Have a
blessed day.

****** ********
Initial Complaint
Date:12/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Saying that Im associated with the person that I sold the house to and that I added them to my account and that she has to pay my balance before they will turn on electricity in their name
Business Response
Date: 12/26/2024
On 12/16/24, ******** ***** contacted the company to submit an application for service at the residence. Ms. ***** advised that she had been living at the location for the last four years while service was in the name of ****** ****** with ******** listed as an adult occupant. Mr. ****** has a large balance due at the location. Per an outside credit search, both ******** and ****** are still occupants at the location. The balance of $5061.81 would need to be paid prior to changing the name on the account.
Initial Complaint
Date:12/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********************************************** of First Energy Corp. was charging me $43.11 at a residential location of *********************************** for a time period of December 5 to December 12, 2023. I was NOT legally or physically at that location during that time period. I moved to **************************************************************** effective December 1, 2023.I received a collection notice from ******************************** P.O. *********************, ** on May 24, 2024. I responded in great detail with several supporting documents showing the debt to be the responsibility of the party who purchased the 5 Brownstone property. The debt collection from ********** was dropped and I received no further notices from FirstPoint.I received another notice from debt collection company, The *********, ************************************************** dated November 30, 2024, for the $43.11 charge from December 2023.Neither the FirstPoint notice, nor the ********* notice contained ANY supporting evidence that the charge to me was valid. Both were single page notices with the claim for $43.11.The FirstPoint collection notice was not valid. The ********* notice is also not valid and constitutes malicious harassment on the part of ************** ******************************* First Energy Corp. and their collection agencies.I haven't responded to the ********* since I can only provide the SAME information and documentation provided to FirstPoint, a needless duplication of effort on my part.Jersey Central ******************************* First Energy must cease and desist in their malicious efforts to charge me a second time for the $43.11 and send the charge to the property owners who occupied 5 Brownstone in December 2023.I look forward to your reply.
Business Response
Date: 12/12/2024
This customer had service at *************** effective 08/11/2006. The customer called the ********************** on 12/11/2023 to end service effective 12/12/2023. The company completed the request. The balance of $43.11 was the final bill for usage up until 12/12/2023 and has gone unpaid. There are no adjustments to be made and the balance is the responsibility of the customer.
Customer Answer
Date: 12/21/2024
The response from FirstEnergy Corp. is NOT satisfactory.
1. I called to end service at 5 Brownstone when ******* XFinity established new service at my new location ******************** I had to go in-person to the ******* offices to set up the account.
2. I had to get the information about where to call FirstEnergy from the myriads of boxes I had from the move. I DID call to notify FirstEnergy I was no longer at 5 Brownstone as of November 30, 2023.
3. I have a lease for 24 Stonebridge showing I was legally and physically at this location as of December 1, 2023, which I provided to FirstPoint Resources.
4. The new owners at 5 Brownstone (apparently) DID NOT call to establish service with ********** when they purchased 5 Brownstone as of December 1, 2023, and began renovations at that location.
5. I CAN NOT be responsible for the failure of the new owners to establish their service with FirstEnergy.
6. FirstEnergy has a problem with their records and billing systems.
7. My phone call to terminate service DOES NOT establish my residency at 5 Brownstone in the timeframe noted.
8. FirstEnergy needs to correct its records and billing system to establish the $43.11 charge to be the responsibility of the new owners of 5 Brownstone.
9. I provided full and complete documentation to ********************* which I feel resolved this FirstEnergy claim.
10. The FirstEnergy $43.11 charge is to me is false and malicious.
Please Note: The letter from BBB, *****, **** was dated December 13, 2024, and I received it in the mail today, December 21, 2024.
Business Response
Date: 12/30/2024
The customer did not call to end service until 12/11/2023. If the customer feels the new party should have contacted the company to take responsibility for the location sooner, this would be a civil matter between the customer and the new homeowners. The ********************** position remains, and the balance cannot be adjusted.
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A little back story...PA-1 was out to mark our lines before we excavated. On 12/1/24 my husband was excavating & hit the underground power line. We were unaware at the time the power line flag was 3 ft off from the underground powerline. He pulled the main wire out of the meter base just a bit which caused intermittent sparking on our house. We had to call the fire **** b/c of the risk of a fire starting. I immediately called ******** the electric was disconnected from the pole within an hour. We replaced the meter base due to damage and had an inspection Monday morning. The inspector gave us a cut card. I called ME Monday & was told they need the inspection report and to fax it. We were given the wrong fax # twice so I call again and we were told to upload it. I call back a few times on *********** was told it needs to be reviewed and there was nothing they could do. We went another night without power and heat. I called ME Tuesday Morning at 8:00 and they say they received the report & to call the local ME office to schedule a reconnect so I called and left a msg. Her VM says she will call back w/in 3 business days! I was loosing all hope of getting our electric restored! At 9:30 am a ME truck pulls in. I talked to him and he made a call to the linemen to come out and reconnect. At 11:13 we finally had power after 48 hours in 20 degree weather. I made over 40 calls within a 48 hour time frame between 911, the Met-** emergency line, electricians, local borough codes officer & the inspector. About ***** of them calls was to Met ** to get answers to which we were given the run around. There needs to be a better way of going about getting power restored. I don't want this happening to someone else this winter! My question to Met ** is #1 why is there only one person who can schedule a reconnect? #2 shouldn't their be a live person to talk to? and #3 why did it take so long to get our power restored, when it was that cold out?
Business Response
Date: 12/18/2024
Met ** understands that it is a major inconvenience to be without power and we strive to restore our customers as quickly and safely as possible when outages occur. The customer's concerns have been forwarded to Line Operations who will evaluate what went well as well as pinpoint areas for improvement so we can refine the outage restoration processes.
Customer Answer
Date: 12/20/2024
I am rejecting this response because:

They are not understanding that this wasnt a typical outage that needs looked at. It was an emergency outage. Two different scenarios.
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 15, 2024, I submitted a request to establish new electric service, design request number DR769394045. they finally started work on December ******* and said that the work would last from December 2 through December 5. They have worked from December 2 - 5 showing up at 10:00am and leaving at 2:00pm while sitting in their trucks for half of the 4 hours they were on site per day. They did not show up on December 6 and the work is still not finished. We have been living in the house with no power using a kerosene heater and our kids are living in a different house for quite some time now because we have no power.
Business Response
Date: 12/10/2024
Engineering department received a Cut in Card showing the customer had an inspection on 10/24/2024. The job was designed and released for scheduling on 10/28/2024. Contingent upon possible weather and trouble delays the job was scheduled for work to begin on 12/2/2024 with an anticipated completion date of 12/5/2024. The crews were delayed last week due to outages and weather. The crew was on site today, 12/10/24, and finished the work. The customer now has service.
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been requesting that the severely leaning utility pole in front of my home be fixed for nearly 3 years. When someone first came out over a year ago, they said they needed to redo the pole and then put an anchor to anchor it in place so it would not risk leaning again. They came and added a new pole, but did not take out the old pole, just cut it. They also did not put any anchor. Now, the new pole is already settling and starting to lean slightly. I keep trying to contact JCPL but the automated system will not transfer me to a representative. Whatsmore, because they are not finished, we have had "temporary" no parking signs in front of our home for over a month. Meanwhile, the work being done is shotty at best. I am concerned that the pole will continue to settle and potentially fall, blocking the street and potentially damaging the cars and nearby homes. JCPL is a major utility company and as such, has the responsibility to the communities it serves to maintain their poles and wires in good condition and to avoid risky situations like this. I would like someone to come out and ensure the pole is properly set and to fix it so it won't lean again. I also request the job be completed in a timely manner and that the old, now unused poles be removed.
Business Response
Date: 12/06/2024
Our apologies for the delay. The poles are scheduled for repair 12/16 & 12/17 barring any weather issues.
Customer Answer
Date: 12/06/2024
I am rejecting this response because:

I appreciate that you plan to resolve this but am concerned about another 10-11 days of settling. Can you confirm that you will be doing something to prevent future settling/ leaning? I'm not an engineer I don't know if it needs more concrete or needs to be anchored somehow but it's already leaning and the hole around it is getting bigger.
Business Response
Date: 12/18/2024
Once the work is completed, the company will perform a follow up inspection to ensure that there are no safety issues or concerns with settling.
Customer Answer
Date: 12/18/2024
I am rejecting this response because:

When is it going to be completed? It's now passed the 17th like you said. What is going on here?
Initial Complaint
Date:12/03/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to pay my bill online, thinking I had already paid last month's bill. Apparently I forgot since I'm not used to receiving electronic-only bills and I'm also dealing with a family medical issue that has diverted my attention. I was dismayed to see this corrupt, garbage utility company threatened to shut off my electric the day after Christmas if I didn't pay up immediately. I never received a warning of any sort or any notification that my payment was late. This is for ONE missed payment -- not several or a pattern of neglect. I seek no remedy here other than to note for public record what a horrible little fiefdom this company is.
Business Response
Date: 12/11/2024
A bill was issued on 12/04/24. The bill included past due balance of $83.37
and current charges of $80.21 due on 12/26/24, for a total amount due of $163.58.
The bill included a Disconnection Notice for disconnection on 12/26/24 unless
payment of $83.37 is made. Copy of bill
attached.
Payment of $163.58 received.
Any time there is a past due balance on the account a disconnection
notice could be issued.
Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive reached out to **** multiple times to disconnect service at ******************************************************************************** with an effective date of 11/27/24. Despite numerous attempts to reach their support team via their online contact form, their team has not responded to any inquiries. (Despite saying responses will be provided within 48 hours.) As a result of their teams lack of diligence for this matter, I am stuck paying for service for an apartment that I have moved our over a week ago now. This service should have been promptly disconnected and put back into the landlords name. This is not the first time Ive encountered a lack of accountability and responsiveness from **** but now its costing me (the consumer) money as a result of their negligence.
Business Response
Date: 12/04/2024
The customer went online on 11/21/2024 and requested a move out date for 12/02/2024. This request was completed as the customer requested.

The difference between 11/27/2024 and 12/02/2024 is 35 kilowatt hours which would cost roughly $5.80 out of the total final bill owed by the customer of $120.61.

If the customer would like the approximate $5.80 removed from their due bill, the property owner may contact the company and accept responsibility for the usage.

The company adhered to the request that the customer submitted on 11/21/2024 and there are no adjustments to be made.
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is billing a different address and policy holder in a different town and we are not receiving our bills. We have reported this at minimum 5 times.
Business Response
Date: 11/26/2024
Attached is the response for the original complaint. Thank you.
Business Response
Date: 11/26/2024
Attached is the case response. Thank you.
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to the Illuminating company to inform them that as of Sept 1st 2024 I would no longer be residing at my apartment located at ***** *** ***** ** **** ***** ******** ** *****. I could not get ahold of anyone when I called on 09/01/2024 and on 09/06/2024 and they had very long hold times so I decided to email them and request they cancel my service effective 09/01/2024. I received an email back informing me they received my email and aknowledged that they received my attempts but that I would have needed to speak with a representative (which was impossible when I tried to call the two previous times) and confirmed they would cancel it effective 09/11/2024. I was upset about this because I have legal documents showing that I moved out and no longer lived there and made numerous attempts to contact them to cancel and I should not be charged for anything after 09/01/2024. They told me they would not back date it and charged me from 09/01/2024-09/11/2024 which I do not feel I should be responsible for. I have not paid the final bill because I think it’s wrong they are trying to charge me for the time I was no longer there. I would gladly pay the amount due for coverage up to 09/01/2024 if they would do the right thing and remove the excess amount that they added on. I do have the email communication from them if needed and I also have documentation to prove I ended my lease on 08/31/2024 and turned in my keys and no longer lived there as of 09/01/2024.
Business Response
Date: 11/25/2024
On 11/25/24, a representative corrected the move out date to 9/1/24 under the name of ******** ******* at the address of ***** ******** ** *** *** ***** ******** **** *****. Please see the attached showing the final bill amount was reduced from the amount of $71.42 to $47.70. Please note this customer has a large past due balance due—a result of not making regular monthly payments. The total amount due on the final account is now $488.36 due 12/16/2024.
Customer Answer
Date: 11/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

FirstEnergy Corp. is NOT a BBB Accredited Business.