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Business Profile

Internet Services

Point Broadband of Ohio LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have switched providers and I am trying cancel my Point Broadband internet service. I never get a response from customer service, the line was never buried. I have another provider now. I need this account canceled closed and a service call to remove the antenna from my home.
    PBB customer service is horrible and unresponsive, for poor internet service. I wait for about an hour for each call, and still got no service calls.

    Customer Answer

    Date: 09/09/2024

    I tried calling to cancel. 45 minutes for PointBB to answer, put on hold twice. When I said the reason for the call was cancellation, I was put on hold again for 20 minutes (although I was first in line on the que) then the call transferred and rang again to start an entire new wait.  I had a live antennae wire outside around my house for 4 months and was never buried.  I work full time on a military base with a 2 hour drive and I'm disabled,  and don't have that much time to waste.

  • Initial Complaint

    Date:08/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Point Broadband charges me a monthly fee for internet service. My internet has been non functional for 24 hours. I have called the company 3 times, only to be hung up on, ignored and offered no solutions. I mainly work from home and require consistent internet to be able to do my job. The company has failed to let me know if there are outages in my area, and clearly will not take the time to listen to my concerns to help me resolve my issue. I am wanting my Internet restored and I would like my bill credited for the dates that I was without service.

    Business Response

    Date: 09/11/2023

    Customers service was repaired and credit issued for service out on 8/29/23

    Customer Answer

    Date: 09/11/2023

    The company did finally fix the internet, but the internet was NOT just out for the date that they indicated, 8/29/23. It was out for 4 days total and we were given the run around. It was frustratingly hard to get someone that cared and knew what they were talking about. 

    Business Response

    Date: 09/12/2023

    The customers initial complaint referenced service out for 24 hours.  A service credit was issued for $11.99 ON 8/29.  We apologize for the lack of response and will issue an additional $20 service credit that will be reflected on the next statement.

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paying for high price internet that doesn’t work if we get a sprinkle of rain. I’ve called and called. And get nowhere. Just leave you on hold. And do nothing. When it does work. I’m still not getting the bites I’m paying for. Please help. Need internet to watch over my elderly mother. Thank you!! 

Point Broadband of Ohio LLC is NOT a BBB Accredited Business.

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