Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I smelled chemicals and crack cocaine coming through the walls on more than one occasion.They dont properly clean the rooms because, on my 1st day there walking on the floor, the soles of my feet were very black.Behind the dressers, fridge, and underneath the bed was dirty.The bedding was dirty and had cigarette holes in it.The linens are never cleaned with bleach, and I had to use my linens because theirs made me itch like crazy.Constant mold in the showers, there is no ventilation at all, the window doesnt open, and there is no exhaust fan. The shower curtain kept getting molded.The towel bracket fell off the wall. It was glued to the wall.When it rains, water and sewage come from underneath the towel and all over the bathroom floor. The water pressure is horrible in the sinks and showers. Some days you might get small streams or drips of water. You cant use anything like a relaxer or do any skin or any kind of cleansing routine because the water isnt right at all here. Also, twice, I drank the water from the faucet, and it gave me diarrhea twice.There are not enough outlets in the rooms or bathrooms or on the sides of the bed.The phone constantly rang and when I answered it, different people acted like they were looking for someone.The beds in some of the rooms are adjacent to one another and you can hear wild noises.You may or may not be able to get a good nights rest because of people banging on the walls, arguing, and fighting.I told the owner about some of the noise, and he blew it off like it wasnt a big deal.They have a sign with rules in the office, saying that no guests are allowed to come after 9 pm, and if the guest stays over, its an extra $20.00. These signs or rules are not listed anywhere so customers do not know what they are getting into.Everything in the rooms is outdated and when I first came, they had dog or cat hair on the fridge. I dont own an animal or be anywhere near one.I bought my pillows. They smelled like ****, cheese, smoke, and dirt and they needed plastic coverings on them.Dust and dander throughout the rooms The doorknob in the bathroom always stinks even after you clean them.They do not know how to properly clean but act like they are doing something when they are halfway clean.The lights in the rooms are extremely dim.This is not a motel; its run like a halfway house. Its not worth the $70.00 a day or $410.13 a week. Recently, in December 2023, he replaced the air/heating unit but some of the buttons dont work. When it rains sometimes, earthworms come on the bathroom floor. They dont take accountability for anything. Mold kept getting on the walls and floors. Sewage comes from underneath the toilet which is not bolted down. The toilet was leaking. Finally, on 12/13/ 2023, I had enough. I left a day early because I was tired of getting sick and itching badly in that whole room. I didnt know I had allergies until I came to this motel. It was horrible.